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Warranty Information

Single-Phase UPS Systems & External Battery Packs

If you purchased a Tripp Lite Single-Phase UPS System or External Battery Pack, it is covered under a standard 2-Year Product Warranty. As an additional service, Tripp Lite offers 3- and 5-Year Extended Warranties. For 5kVA to 16kVA models, On-Site Service Programs are available and recommended to enhance the reliability of the installation.

• 2-Year Product Warranty Information
• 3- & 5-Year Extended Warranty Information
• 3- & 5-Year Extended Warranty Registration

Important On-Site Services Information!

Tripp Lite offers several On-Site Service Programs to ensure you're getting optimal performance from your Single-Phase UPS System investment. Our website includes most programs, but not all. Contact our Field Service Administration for additional on-site service programs not offered on our website by calling (773) 869-1370 or emailing: fieldserviceadmin@tripplite.com

Regional Coverage

Tripp Lite offers regional coverage throughout the U.S. and Canada. However, there are some locations that are outside of our covered service network and additional distance charges may apply. Contact our Field Service Administration for additional on-site service programs not offered on our website by calling (773) 869-1370 or emailing: fieldserviceadmin@tripplite.com

Coverage Notes

Each Single-Phase UPS System ships with internal batteries or a primary battery pack. External battery packs or custom battery cabinets can be purchased to extend runtime. In most cases, the on-site service program purchased for a UPS and its primary battery source must also be purchased for the external battery pack or custom battery cabinets. The part numbers applicable to UPS on-site service programs that include external battery packs or custom battery cabinets differ from those applicable to a UPS and its primary battery source. If necessary, check for on-site service programs that include additional battery packs, or contact our Field Service Administration for additional on-site service programs not offered on our website by calling (773) 869-1370 or emailing: fieldserviceadmin@tripplite.com