Descripción de la Vacante

Product Support Manager

Vacante disponible a partir de: noviembre 10, 2009

This candidate will assure smooth operation of our product and technical support call center.  This manager will establish agents work schedules to achieve metrics, oversee all inbound call & email speed to answer inquiries including outbound follow up.  Additional responsibilities include, coaching & evaluating agents, assessing agents supplemental training needs, assure proper utilization of call center applications and tools and analyzing results for trends and corrective action.  At least 5 years of experience supervising a call center with 30 or more agents preferred. Previous experience with statistical analysis and research review desired.  Technical aptitude a plus.

Todas las aplicaciones son procesadas por el departamento de Recursos Humanos. Aceptamos aplicaciones de individuos únicamente! Tripp Lite es un empleador equitativo.