Job Listing

Product Support Manager

Job Posted: 11/10/09 This candidate will assure smooth operation of our product and technical support call center.  This manager will establish agents work schedules to achieve metrics, oversee all inbound call & email speed to answer inquiries including outbound follow up.  Additional responsibilities include, coaching & evaluating agents, assessing agents supplemental training needs, assure proper utilization of call center applications and tools and analyzing results for trends and corrective action.  At least 5 years of experience supervising a call center with 30 or more agents preferred. Previous experience with statistical analysis and research review desired.  Technical aptitude a plus.

All applications are processed through the Department of Human Resources. Principals only! Tripp Lite is an Equal Opportunity Employer.