Model: US-4A

Are there any plans to support the USB Server (US-4A)/4-Port Print Server (PS-4A) on Linux? Do you know when (or if) you are planning on having a Linux driver for the USB Server (US-4A)/4-Port Print Server (PS-4A)?

At the moment, the USB Server (US-4A)/4-Port Print Server (PS-4A) is only supported on Mac OS X and Windows platforms. Linux support is not currently planned

but won't stay "auto connected" with my iMac ... as soon as I close the window, the "boxes" become "unchecked."

The Keyspan Server settings for Auto-Connect are kept in the following file: com.keyspan.KeyspanNHCI.plist This file is located in [yourHardDriveName]/Library/Preferences/ If you the Auto-Connect check boxes do not stay checked, it is because there is a permission issue with this files (either the file doesn't have the right permission or you account doesn't have the right permissions to access/modify this file). Here are some possible workarounds for this problem: * Close the Keyspan Server Utility, delete the 'com.keyspan.KeyspanNHCI.plist' and reboot. * Run Verify Permissions/Repair Permissions on your hard drive * login as a user with administrator privileges and see if the problem goes away. If you still have this issue after trying these workarounds, please contact Keyspan tech support. Please be sure to mention if you have more than one hard drive icon on your desktop or if you computer is setup to get it's HOME account from a different computer or hard drive/partition.

Cable Length and USB Server/4-Port Printer Server Is there a maximum cable length for USB Server/4-Port Printer Server

When referring to cable length and the USB Server/4-Port Printer Server, you can refer to two different types of cables: A) USB cables (that connect USB devices to the USB Server/4-Port Printer Server) and B) Ethernet cables (that connect the USB Server/4-Port Printer Server to your network) Ethernet cables don't necessarily have a maximum cable length. You can essentially use as much cable as you have. You can also extend your cable length by using wireless networks (ie Wifi aka 802.11) and other 3rd party solutions. USB cables do have a maximum cable length that is set by the USB-IF (the group that defines USB). The length of the USB cable that connects a USB device to any USB HOST (ie a computer or a Keyspan server) can be no longer than 5 meters (16.5 feet). There are some 3rd party products that try to extend this length (by way of repeaters, internal hubs, etc) but the USB-IF does not recommend them. If you have more questions about cable length and Keyspan Server, please contact Keyspan for more details.

Can I connect a USB Parallel Cable to a Keyspan USB Server / 4-Port Print Server? Can I connect a Keyspan USB Parallel Cable to a Keyspan USB Server / 4-Port Print Server?

Yes, you can connect any USB to Parallel Cable to a Keyspan USB Server / 4-Port Print Server. While Keyspan does not recommend this setup (for reasons, please read the entire FAQ) there is nothing that specifically prevents you using this setup. Please note that some printers may not work with USB to Parallel cables period (even when they are connected to a builtin USB port). Other printers may work via a USB to Parallel cable but not work when that USB to Parallel cable is then connected across a network (ie like when you are using the cable via a Keyspan Server). Because of this, we don't recommend this setup. If you want to try this for yourself, please make sure that your printer works when using a USB to Parallel cable connected to your computer's USB port. If it doesn't work this way, a Keyspan Server will not help. If your printer does work with a USB to Parallel cable when the cable is connected to a builtin USB port, they it on the Keyspan Server next. Please note that this setup may require you to setup your printer again: * for Windows users, this typically means that you need to set your printer to use a different port (right-click your printer's icon, select PROPERTIES, go to PORTS tab, and select a different USB00x port. See your cable's user manual for details) * for Mac users, this may mean that you need to delete your initial printer from Print Center/Printer Setup Utility and add it again. If you need additional assistance, please contact Keyspan tech support. Please note that we can tell you ahead of time if your printer will work with a USB to Parallel cable when it's connected to a Keyspan Server.

Can I 'Ping' the USB Server to find out if it is running without opening the USB Server?

- - - UPDATE: April 18, 2005: Ping will return in v1.3 of the USB Server software. Click the 'Notify Me' button at the bottom of this FAQ to get an email when this issue has been addressed/updated. - - - The USB Server software is meant to be used INCOMPLETE TEXT

Can I set the USB Server/4-Port Print Server to use a Static IP?

Yes. The Keyspan USB Server/4-Port Print Server can be set to use: * Static IP aka Manually Assigned * DHCP * ZeroConfig and * Keyspan's 'Default' mode. In this mode, the Keyspan server first tries to obtain an IP via DHCP. If it does not get an IP address via DHCP, it self-assigns itself a ZeroConfig address. See the Keyspan Server documentation for more details.

Can I Use My Printer's Native Drivers With The USB Server or do I need to use a 3rd party driver (such as GimpPrint or a generic Postscipt driver)? Does the USB Server/4-Port Print Server come with it's own set of printer drivers?

Yes, you can use your printer's native drivers when using the USB Server. Because USB devices connected to the USB Server appear and works as if they are directly connected to your computer, your printer's driver doesn't know that the printer is connected to the USB Server. Configuring and using your printer via the USB Server is virtually identical to using the printer via your computer's builtin USB ports. You will have complete access to your printer and will be even be able to access your printer's ink levels (using your printer's utility software). For multifunction printers (MFPs) connected to a USB Server (part# US-4A), you will be able to access all of the features of your MFP's features (ie scan, print, fax, etc) [Note: the 4-Port Print Server only allows the printing function to work since only printers are support on on the PS-4A].

Can I use the USB Server with a wireless bridge?

Yes. Wireless bridges allow you to connected wired ethernet devices to wireless networks. Connecting a wireless bridge to any ethernet device allows you to move your ethernet device (in this case the USB Server) to locations where wired ethernet connections are not available. Wireless bridges, once they've been configured to work on your network will work with any ethernet device. Please follow your wireless bridge's instructions on how to set it up on your network. Once you've set up the wireless bridege, simply connect the USB Server to the wireless bridge. We highly recommend that you configure the USB Server when connected to wired network before moving the USB Server to a wireless segment. This will help you troubleshoot any issues presented by your wireless connection. PLEASE NOTE: Wireless bridges are different from Wireless Access Points and Wireless Routers.

Can I use the USB Server's Auto-Connect feature with USB devices that are not printers? Can I use Auto-Connect with scanners, hard drives, etc?

The USB Server's Auto-Connect in version 1.2.x (and previous versions) supports printers only. If you have only one computer accessing the USB Server, you can configure your USB Server into 'Single User Mode' (see your USB Server documentation for details). In Single User Mode, USB devices connected to the USB Server are automatically connected to your computer. Note: If you have more than one computer and you have configured the USB Server into Single User Mode, please note that the the first computer to contact the USB Server gets all of the USB Devices until that computer is either turned off or goes to sleep.

Can the USB Server (US-4A) be upgraded to USB 2.0?

The current USB Server (p/n US-4A) can support hi-speed USB 2.0 devices at USB 1.1 speeds. USB 2.0 full speed devices will work at normal speeds. The US-4A hardware cannot be upgraded to support hi-speed USB 2.0 devices at their maximum speeds.

Difference Between PS-4A, US-4A, and U2S-2A

The Keyspan 4-Port Print Server (part# PS-4A | http://www.keyspan.com/products/PS-4A/) provides 4 USB ports and allows you to connect a USB printers, multifunction printers (but only the printer function is enabled), and devices that have a standalone printer interface. The PS-4A will not support scanners or any non-printer device. This server support USB 2.0 Low Speed (aka USB 1.1) and USB 2.0 Full Speed (aka USB 1.1). The Keyspan USB Server (part# US-4A | http://www.keyspan.com/products/US-4A/) provides 4 USB ports and allows you to connect USB printers, scanners, hard drives, multifunction printers (with all features supported ie scan, fax, card reader, etc), mice, keyboards, and many other USB devices accross a network connection. This server support USB 2.0 Low Speed (aka USB 1.1) and USB 2.0 Full Speed (aka USB 1.1). The Keyspan USB 2.0 Server (part# U2S-2A | http://www.keyspan.com/products/u2s2a/) provides 2 USB ports and allows you to connect USB printers, scanners, hard drives, multifunction printers (with all features supported ie scan, fax, card reader, etc), mice, keyboards, and many other USB devices accross a network connection. This server support USB 2.0 Low Speed (aka USB 1.1), USB 2.0 Full Speed (aka USB 1.1) and USB 2.0 Hi-Speed (aka USB 2.0). Additional Info: * Both the US-4A and PS-4A look similar but they actually have different firmware. * The PS-4A cannot be 'upgraded' to the US-4A feature set * The U2S-2A, US-4A and PS-4A can monitor ink levels * All servers support printers. Only the PS-4A is limited to printing devices.

Difference Between PS-4A, US-4A, and U2S-2A

The Keyspan 4-Port Print Server (part# PS-4A) provides 4 USB ports and allows you to connect USB printers, multifunction printers (but only the printer function is enabled), and devices that have a standalone printer interface. The PS-4A will not support scanners or any non-printer device. This server support USB 2.0 Low Speed (aka USB 1.1) and USB 2.0 Full Speed (aka USB 1.1). The Keyspan USB Server (part# US-4A) provides 4 USB ports and allows you to connect USB printers, scanners, hard drives, multifunction printers (with all features supported ie scan, fax, card reader, etc), mice, keyboards, and many other USB devices across a network connection. This server supports USB 2.0 Low Speed (aka USB 1.1) and USB 2.0 Full Speed (aka USB 1.1). The Keyspan USB 2.0 Server (part# U2S-2A) provides 2 USB ports and allows you to connect USB printers, scanners, hard drives, multifunction printers (with all features supported ie scan, fax, card reader, etc), mice, keyboards, and many other USB devices across a network connection. This server supports USB 2.0 Low Speed (aka USB 1.1), USB 2.0 Full Speed (aka USB 1.1), and USB 2.0 Hi-Speed (aka USB 2.0). Additional Info: * Both the US-4A and PS-4A look similar but they actually have different firmware. * The PS-4A cannot be 'upgraded' to the US-4A feature set * The U2S-2A, US-4A and PS-4A can monitor ink levels * All servers support printers. Only the PS-4A is limited to printing devices.

Do I have to reconfigure the Keyspan Server Utility to see my Keyspan USB Server/4-Port Print Server everytime I move to a different location? If I wish to use a laptop to access the USB server both in my home network & via the Internet at remote locat

By default, the Keyspan Server Utility will always see any Keyspan servers on the local LAN provided the local Keyspan server and the Keyspan Server Utility are both using the same UDP port (this is default setting but it can be changed). To see remote servers, you add a 'Server Access Setting' to the Keyspan Server Utility to see the remote Keyspan server. This setting is saved until you delete it yourself. If you want to keep access to a Keyspan Server, just add a 'Server Access Setting' for that server in the Keyspan Server Utility. This will let you see the server while you are away from the network and while your are on the LAN where the server resides without having to change any settings.

Do I need a special router to use the Keyspan USB Server/Print Server (models US-4A/PS-4A)? Can I use any router with the Keyspan USB Server/Print Server (models US-4A/PS-4A)? Can I use any wireless router with the Keyspan USB Server/Print Server (m

Keyspan USB Server (Model#: US-4A) and Print Server (Model#: PS-4A) can be used with ANY router that supports Dynamic Host Configuration Protocol (DHCP) and Static IP Addresses. Once you connect Keyspan USB Server or Print Server to your router, it acts like a computer in your Local Area Network. By default, it will try to obtain an IP address automatically from your DHCP server/Router. If it fails to obtain one, then it will try static IP address. If there is no static IP was assigned, it will assign an IP address to itself using Zero Config. Note #1: Some wireless routers may put wireless network and wired network into two different network segments on the same router. If your computer uses wireless network and Keyspan USB Server or Print Server uses wired network on the router, your computer will not see the Keyspan server since it is in different network from Keyspan Server. Please contact your router manufacture for help on how to connect wired ethernet devices to wireless network. Note #2: You can also connect Keyspan USB Server or Print Server to a access point. But you need to make sure ETHERNET BRIDGING feature is turn on. Please contact your access point’s manufacture for help on how to do this.

Do Keyspan USB Devices Use IRQ (interrupt request line) addresses?

USB host devices, like USB PCI cards and the USB ports on your computers, are often assigned IRQs. However, by design, all USB devices, not just devices made by Keyspan, do not use IRQ in any way.

Do Keyspan USB Servers support virtual software platforms?

IMPORTANT NOTE! Regarding the USB Device Server products - VMWare, VMWare Server or any other virtualization software has never been officially supported or tested. Due to variations and changes in the VM usage, a standard cannot be utilized to guarantee compatibility with the Keyspan USB Server line. Keyspan DOES NOT SUPPORT VIRTUALPC DUE TO TECHNICAL ISSUES WITH VIRTUALPC. VirtualPC does not provide reliable USB or serial connections like a 'real' Mac or a 'real' PC would. Depending on your device, your computer and your computer's configuration, you may or may not experience problems with using VirtualPC. Unfortunately, VirtualPC works differently on different computers. In some cases, VirtualPC may work differently if across two computers that have the same configuration. Because of this fact, web pages/blogs/usenet postings/etc. reporting success with using VirtualPC may not apply to your specific configuration. If you are running Parallels or VMWare on an Intel Mac, you can create a 'real' PC environment. On these Macs, you can run BootCamp. BootCamp will make your Mac into a 'real PC' with 100% compatibility (as Steve Jobs states in his 2007 WWDC keynote). Emulators such as VMWare and Parallels are great (also stated in the same WWDC 2007 keynote), but they can cause issues for hardware because these software programs can never fully replicate the speed and timing of a 'real PC'. These programs are great for running other programs (ie word, excel, etc) but things can fail the minute hardware is involved (ie: USB devices).

Does Keyspan have any Windows NT compatible products? Why doesn't the Keyspan File Transfer Cable load/install on Windows NT?

Most Keyspan products require at least Windows 98 or better. For specific information about a certain product's minimum system requirements, please see that product's documentation and our web page on Keyspan's website. Windows NT is often not supported due to the stability of USB drivers on Windows NT. Additional Info About the UFT-125 (Keyspan File Transfer Cable) Please note that the 'parallel' side of the UFT-125 is not supported on Windows NT. The Parallel side requires: Windows 95/98/98SE/Me/2000/XP.

Does Keyspan offer any product that will allow me to connect my ADB device to my computer?

Keyspan does not offer a USB to ADB adapter at this time. For the most up-to-date list of our current products, please visit the following URL: http://www.tripplite.com/EN/products/index.cfm POINT TO CORECT LINK

Does the USB Server (model US-4A) support Isochronous USB devices?

At this time, the USB Server (Model # US-4A) does not support Isochronous USB devices. There are no plans to add this feature in the immediate future to the existing USB Server (Model # US-4A). If you have an Isochronous USB device that you are interested in using with the USB Server or a USB Server type device, please submit a request via our support system. http://www.tripplite.com/EN/support/PreSales-Tech-Support.cfm

Does the USB Server support bi-directional communication?

Yes. Unlike many print servers, the USB Server allows you to communicate with your USB device as if it is connected directly to your computer. Because of this feature, the Keyspan USB Server can support printers, multifunction printers, scanners, hard drives, and input devices (ie mice, keyboards, etc.). For printers, you are able to print and see your printer's ink levels. For multifunction printers, you're able to use all of your device's features (ie print, scan, fax, etc.). Scanners, hard drives, and input devices work as if they are connected directly to your computer.

Does the USB Server/4-Port Print Server support IPP printing? I am wondering if the USB Server/4-Port Print Server supports IPP for printing via the internet.

The USB Server/4-Port Print Server offer direct USB connectivity (bi-directional) between your computer and printers connected to Keyspan servers. This is different from traditional queue-based print servers and therefore provides features that aren't found on these older print (ie ink levels are supported and fax/scan features are available (on US-4A model only)). Because of this, IPP is not implemented on Keyspan Server (models US-4A and PS-4A). IPP is traditionally used to communicate with printers over two different subnets or across the Internet. This is also possible using a Keyspan Server but it is not implemented via the IPP protocol. You can connect to a Keyspan Server over WAN (ie across two different subnets or across the Internet) if you know your Keyspan's server's IP address. Once you have this address, you can setup you Keyspan Server Utility (software) to connect to a remote Keyspan Server (this is done in the SERVER ACCESS SETTINGS in the LOCAL SETTINGS tab, see your Keyspan Server manual for details). Once connected to a remote Keyspan Server, you can use any printer (or other USB device if you have a US-4A; PS=4A only supports printers) over the WAN/Internet.

Error: Attempting To Connect in Keyspan Server Utility's 'Servers' tab

The "Attempting To Connect" message that is shown in the Keyspan Server Utility's SERVER tab means: * your computer has received network messages from the Keyspan Server hardware * your computer is trying to send messages back to the Keyspan Server to confirm a connection but the Keyspan Server is not receiving the messages. - - - - - - - - - - - - - Possible Issues - - - - - - - - - - - - - The most typical causes of this issue are: * you have a software or hardware based firewall installed that is blocking access to the Keyspan Server. * you are not on the same network as your Keyspan server (ie your Keyspan server has an IP address of 192.168.0.50 and you have an address of 192.168.1.50. Note that the 3rd number is different). * you are using a router/ that is not properly broadcast UDP packets. The firewall issue is the most likely issue. Note that some firewalls will incorrectly report that they are off or disabled. Do not assume that your firewall is not the cause the of the issue. In other cases, you may have installed a virus protection software package that included a firewall. In this case, you will often have two firewalls running at the same time. You will need to address both firewalls. Please see the Workarounds section below for how to address firewall related issues. Having a different subnet doesn't happen very often but it can if you are using multiple routers or if you are using an wireless connection. Please see the Workarounds section below for general advice on how to address these related issues. Having a router/ that is not properly broadcast UDP packets is very rare but it can happen. This is typically seen with very old routers (3+ years) but it has occurred in Verizon Actiontec routers as well. Please address the following issues first before attempted to solve this issue. - - - - - - - - - - - - - Workarounds - Firewalls - - - - - - - - - - - - - To solve firewall related issues, you need to create an 'Exception', 'Rule', 'Allow Setting', etc that will allow access to port 3842 (UDP) and another one for port 3842 (TCP). This process is different for every firewall. Keyspan provides instructions for Windows firewall in our User Manual and in our online FAQs (see below). If you have configured your firewall and still have issues, please contact Keyspan support. If you have a wireless connection, please see the 'Workarounds - Different Subnets' section below. - - - - - - - - - - - - - Workarounds - Different Subnets - - - - - - - - - - - - - If you are having issues with different subnets, the easiest thing to do is wire your computer to the same router/switch that the Keyspan Server is connected to. This will help identify the source of the issue and help Keyspan advice you of the next step. If you wire you computer to the same router/switch that the Keyspan Server is connected to and the "Attempting To Connect" message goes away, contact Keyspan for further instructions. If you wire you computer to the same router/switch that the Keyspan Server is connected to and the "Attempting To Connect" still appears, contact Keyspan for further instructions.

Error: KeyspanNHCI.kext driver not found. You must reboot.

The Error, "KeyspanNHCI.kext driver not found. You must reboot.", means one of two things: * you have Intel Mac and you are not running the Keyspan Server software version 1.3.3b2 or later or * The Keyspan software is not installed corrected If you have an Intel Mac... --------------------------- Install the Keyspan Server software version 1.3.3b2 or later. If you installed the Keyspan Server software and you are still having this problem, please continue reading... Fix a corrupted Keyspan Server software installation on Mac OS X --------------------------- To fix a corrupted Keyspan Server software installation, follow these steps: 1) Insert Keyspan Software CD and go to Mac OS X folder. Click on the "UninstallUS-4A.pkg" to uninstall Keyspan software. 2) Open your hard drive icon, open the "Library" folder and then open the "Receipts" folder. Delete any items that start with word 'Keyspan' (ie “KeyspanUS-4A.pkg”) 3) Repair your disk permissions (Go -> Applications -> Utilities -> Disk Utility -> Select your hard drive -> Repair Disk Permissions) 4) Restart your Mac 5) Download the latest Keyspan USB Server software 6) Install the correct Keyspan Server software for Mac OS X. 7) Restart your computer and launch Keyspan Server Utility. If you still have issues after following this procedure, please contact techsupport@tripplite.com

Firewall: How do I configure AVG 7.5 Anti-Virus Plus Firewall to allow Keyspan USB Server (Model#: US-4A) or Keyspan 4-Port Print Server (Model#: PS-4A) communication?

Keyspan USB Server (Model#: US-4A) or Keyspan 4-Port Print Server (Model#: PS-4A) uses TCP and UDP port 3842 to communicate via your computer. We have tried to open TCP and UDP port 3842 in AVG 7.5 Anti-Virus Plus Firewall. However, the port doesn’t open successfully. Work around: open all traffic on the network in AVG 7.5 Anti-Virus Plus Firewall. To do this: Step 1: Open AVG 7.5 Anti-Virus Plus Firewall Control Center. (Start > All Programs > AVG 7.5 -> AVG Control Center). Step 2: In the right hand panel, highlight FIREWALL and click on CONFIGURE button. This will open FIREWALL CONFIGURATION window. Step 3: In the FIREWALL CONFIGURATION window, please click the SYSTEM tab. On the right side, click on ADD RULE button. This will open SYSTEM SERVICE RULE PROPERTIES window. Step 4: In the SYSTEM SERVICE RULE PROPERTIES window, enter “Keyspan USB Server” in SYSTEM SERVICE NAME field. This will open SYSTEM SERVICE RULE window. To add All Traffic to the rule: a. Select ALL TRAFFIC in AVAILABLE SERVICES column. b. Click on “->” button to add “ALL TRAFFIC” to APPLIED SERVICES column. c. “ALL TRAFFIC” should now appear under APPLIED SERVICES column. d. Click “OK” to save this rule. e. Now, you should back to SYSTEM SERVICE RULE PROPERTIES window. Click “OK” again to save you setting. g. Click APPLY and OK in FIREWALL CONFIGURATION window. Your firewall is now configured to allow access to the Keyspan USB Server. If you have multiple computers, please repeat these steps for every computer that has AVG 7.5 Anti-Virus Plus Firewall program to access the USB Server. If you have more questions on how to open a port in AVG 7.5 Anti-Virus Plus Firewall, please contact AVG Tech Support.

Firewall: Norton Personal Firewall (Version 2004)

Step 1> Locate Your Norton Personal Firewall (Version 2004) Program To do this, go to the START menu, then to ALL PROGRAMS, then to NORTON PERSONAL FIREWALL, then click to select NORTON PERSONAL FIRE WALL program (In most case, Norton Personal Firewall icon will be located in lower right corner of your screen in the system tray. You can double click on it to open Norton Personal Firewall) Step 2> Add Settings To Your Norton Personal Firewall a) Once the Norton Personal Firewall has opened, go to STATUS & SETTINGS category, then to PERSONAL FIREWALL. You can double click to open it and a window named Norton Personal Firewall will pop up. b) Click on the PROGRAM tab, then go to MANUAL PROGRAM CONTROL category, then click ADD… button. This will open the SELECT A PROGRAM window. Go to PROGRAM FILE folder, then to KEYSPAN, then to USB SERVER, then select NHCIadmin.exe. Click the OPEN button. You should be back at the MANUAL PROGRAM CONTROL category. c) Highlight the Keyspan Program row under the MANUAL PROGRAM CONTROL category, then click under the INTERNET ACCESS. Then pick PERMIT ALL. Click OK to save the setting and close window. Step 3> Close Remaining Windows And Restart Your Computer. Step 4> Firewall Configuration Complete! Your firewall is now configured to allow access to the Keyspan USB Server. If you have multiple computers, please repeat these steps for every computer that has Norton Personal Fire Wall program and to access the USB Server.

Firewall: Norton Personal Firewall (Version 2006) or Norton Internet Security

Step 1: Open up the Norton Firewall/Internet Security program. Step 2: In the menu on the left hand side of your screen click the Status & Settings button. Step 3: Click the Personal Firewall link in the middle of the page. Then in the lower right hand corner click the Configure button. Step 4: Click the Programs tab at the top of the screen. Step 5: Find the program you are opening ports for in the list at the bottom of the screen. (i.e Keyspan USB Server) Right click on Keyspan USB Server. A list of options should come up. They are “Automatic, Permit All, Block All, and Custom”. Click the Permit All option. Permit all will allow access to this program regardless of the port which the data is on. It doesn't really matter what port is trying to access the program, as long as only that program can be accessed. After this is done click Ok all the way back to the main screen. And that is it. Those ports should now be open.

How can I change my computer's name that appears in the Keyspan USB Server software?

The Keyspan USB Server obtains your computer name from your computer's settings. To change this name, please do the following: For Windows: Right click the My Computer icon, and select Properties from the menu that appears. This will open the System Properties window. In the System Properties window, select the Computer Name tab. In the Computer Name tab, click the Change button. The Computer Name Changes window will open. In the Computer Name Changes window, enter your desired computer name in the Computer name: field. You will be asked to restart your computer. Close the remaining windows by clicking on the OK and Yes buttons. Your computer will now restart. Your new computer name will appear after restart. IMPORTANT NOTE FOR WINDOWS USERS: If your computer is setup as a member of a Windows Domain, please make sure that you add your new computer name to the Domain. If you do not do this, you will not be able to connect to your domain. For Mac OS X: Open System Preferences (located the Apple menu - the apple icon in the upper left hand corner of the screen). This will open the System Preferences window. In System Preferences, select the Sharing icon. Enter you computer name in the Computer Name field and close the Sharing/System Preferences window. Restart your computer. Your new computer name will appear after restart.

How can I tell what version of Mac OS X I have installed?

To determine which version of Mac OS X you have installed, please do the following: 1. Go to the Apple menu (the blue Apple icon in the upper left hand corner of the screen). 2. In the Apple menu, select ABOUT THIS MAC. 3. In the ABOUT THIS MAC dialog, the version will be listed as 10.x.x.

How do I access the USB Server across different subnets? How do I access the USB Server across a WAN? How do I access the USB Server across a VPN connection?

To access a USB Server across a different subnets/WAN/VPN, you will need the following: * Install the USB Server software v1.3 or greater on your computers. You will need to do this on all computers accessing the USB Servers. * Upgrade your USB Server's firmware to version 1.3 or later. You only need to do this one. For computers that are on the same subnet as the USB Server, you do not need to configure anything. For computers on a different subnet from the USB Server, please follow these steps to communicate with the USB Server: 1. Launch/Open the Keyspan USB Server software. 2. In the USB Server software, click the LOCAL SETTINGS tab. 3. In the LOCAL SETTINGS tab, in the SERVER ACCESS SETTINGS section, click the ADD button. This will open EDIT LOCAL SERVER ACCESS window. 4. In the EDIT LOCAL SERVER ACCESS window, enter the following information: a. your SERVER SERIAL NUMBER - this is the last 5 characters of your USB Server's NETWORK ADDRESS (printed on the bottom of you USB Server hardware) b. your ACCESS PASSWORD - if your USB Server has an Access Password c. ENCODED SESSION - if you want to encode your communications with the USB Server. Note, this will cause a performance hit since the USB Server will need to decode your communications. d. enable ACTIVE DISCOVERY - IMPORTANT!!! ACTIVE DISCOVERY MUST BE ENABLED in order for your computer to communicate with a USB Server that is on a different subnet. e. your USB Server's IP ADDRESS - This is the IP ADDRESS of the USB Server that you are trying to access. f. your USB Server's TCP PORT number - This is the TCP PORT of the USB Server that you are trying to access. This is typically port 3842. Once you enter this information, click OK. You will be back at the LOCAL SETTINGS tab and you will now have an entry in SERVER ACCESS SETTINGS section. Once your computer has successfully communicated with your USB Server, your entry in SERVER ACCESS SETTINGS section will show OK under the STATUS column. Once the STATUS column shows OK, proceed to the next step. 5. You can now access your USB Server. Click on the USB DEVICES tab to start using your devices. ADDITIONAL NOTES: This same information can be applied when you want to use a USB Server across the Internet. Please make sure that your USB Server's TCP port is allowed through any firewalls and routers you have between your networks/subnets. You may also need to set up port routing if your USB Server is behind a NAT network. NOTES ABOUT VPN CONNECTIONS: VPN software and VPN hardware may need to be specifically configured to allow TCP traffic over port 3842 (the USB Server's default TCP/IP port). Firewalls may also need to be configured. Read your VPNs documentation or contact your IT department for more information.

How do I access the Windows Device Manager?

- - - - - On Windows Vista: - - - - - * Click the START button * Click 'Control Panel' * Click 'System and Maintenance' * and then Click 'Device Manager'. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. - - - - - On Windows XP: - - - - - * Click the START button on the Windows taskbar * Select CONTROL PANEL from the menu * Select PERFORMANCE AND MAINTENANCE * Select SHOW BASIC INFORMATION ABOUT YOUR COMPUTER * Select the HARDWARE tab * Click on the DEVICE MANAGER button Alternate Method: * Click the START button on the Windows taskbar * Right-Click the MY COMPUTER button then select PROPERTIES from the popup menu * In the SYSTEM PROPERTIES window that appears, select the HARDWARE tab * Click on the DEVICE MANAGER button Alternate Method 2: * Click the START button on the Windows taskbar * select RUN and type devmgmt.msc - - - - - On Windows 2000: - - - - - * Right-Click the MY COMPUTER icon and select PROPERTIES * Select the HARDWARE tab * Click on the DEVICE MANAGER button Alternate Method: * Click the START button on the Windows taskbar * select RUN and type devmgmt.msc - - - - - On Windows 98 and Me: - - - - - * Right-Click the MY COMPUTER icon and select PROPERTIES * Select the DEVICE MANAGER tab

How do I configure ZoneAlarm to allow access to the USB Server/4-Port Print Server?

Keyspan USB Server uses UDP port 3842 and TCP port 3842 to detect the users and communicate to USB devices. To configure ZoneAlarm to allow access to the USB Server/4-Port Print Server, please try the following: **OPEN UDP AND TCP PORT 3842 ** 1. Go to ZoneAlarm Firewall -> Main -> Internet Zone Security. 2. Click on the Custom button. 3. Under the "High Security for Internet Zone" heading, scroll down to where the following settings are listed: - Allow incoming UDP ports - Allow outgoing UDP ports - Allow incoming TCP ports - Allow outgoing TCP ports 4. Check the box beside the desired setting. i.e Check -Allow incoming UDP ports and enter 3842 Check -Allow outgoing UDP ports and enter 3842 Check - Allow incoming TCP ports and enter 3842 Check - Allow outgoing TCP ports and enter 3842 5. Click OK to save your setting. **ADD PROGRAM TO ZONEALARM** 1. Go to ZoneAlarm Program Control tab and click on the “Programs” tab. 2. If Keyspan USB Server/4-Port Print Server is not already listed: * Click on the Add button * Search for the Keyspan USB Server. (i.e. C:\Program Files\Keyspan\USB Server\NHCIADMIN.exe) 3. Click on each ? under the Access and Server headings and select the “Allow” option. For additional information about ZoneAlarm®, please visit the Zone Labs website at: http://www.zonelabs.com/store/content/support/support.jsp

How do I install the latest USB Server firmware? I keep getting a message that reports that my firmware is too old.

To install the latest firmware on your USB Server software, you must first download the latest USB Server software and install it on your computer(s). Once you have this software installed, open the Keyspan USB Server application. At this point the Keyspan USB Server application will report that your firmware needs to be updated. To upgrade the USB Server firmware (using USB Server software version 1.0-1.2.x): 1. In the Keyspan USB Server application, click the ADMIN tab. 2. In the ADMIN tab, select your USB Server on the left. Then click the EDIT button. This will bring up a dialog asking you if you want to upgrade to the latest firmware. Click the Upgrade/OK button to install the latest firmware. To upgrade the USB Server firmware (using USB Server software version 1.3.x) 1. In the Keyspan USB Server application, click the SERVERS tab. 2. In the SERVERS tab, select your USB Server. Then click the "Update Server Firmware" button. This will bring up a dialog asking you if you want to upgrade to the latest firmware. Click the Upgrade/OK button to install the latest firmware. Note: The firmware update will cause the USB Server to reboot and disconnect any users connected to it.

How do I obtain a replacement CD? My Keyspan device did not come with a CD. How do I obtain a replacement CD? My Keyspan device came with a broken CD. How do I obtain a replacement CD?

If you do not have a software CD for your Keyspan product, please note that the fastest way to obtain the your device's software and documentation is to download it from the following website: WEBSITE If you still require a replacement CD, please contact techsupport@tripplite.com with your NAME, ADDRESS, and PHONE NUMBER. CD are sent via USPS (United States Postal Service).

How Do I Register My Keyspan Product?

Send an email to saleshelp@tripplite.com with the following information: First Name: Last Name: Email Address: Product Purchased: Date Purchased: Comments: The body of your email should like the following: First Name: Jane Last Name: Doe Email Address: janedoe@myisp.com Product Purchased: Keyspan xxx (Model# xxx-xx) Date Purchased: 01/20/1998 Comments: xxx yyy zzz

How do I repair disk permissions in OS X? Question 2: Can you tell me how to repair permissions on Mac OS X?

For Mac OS X 10.3.x - 10.4: To repair disk permissions: 1. Click on your desktop and go to the “Go” menu on top of your screen. 2. Select “Applications” inside the Go menu. This will open Applications window. 3. In the Applications windows, open “Utilities” folder and launch the “Disk Utility” application. This will open Disk Utility window. 4. Once the Disk Utility windows is open, select the hard drive or partition you would like to repair on the left side of window. 5. When a disk/partition is selected, click on the “First Aid” tab in the content area. 6. Click on the “Repair Disk Permissions” button to repair your disk permission. This will repair any incorrectly assigned permissions.

How do I reset my USB Server?

Resetting The USB Server Hardware - - - - - - - - - - - - - - - You can reset the USB Server hardware at any time. There are two ways of doing this. You can reset the server by power cycling the server or by using the server's reset button. Reset Via Power Cycling - - - - - - - - - - - - - - - To reset the USB Server, just disconnect the server's power supply, wait 5 seconds, and reconnect the power supply. This will reset/reboot your server. Reset Using The Reset Button - - - - - - - - - - - - - - - To reset your hardware, please make sure that you have: * a straightened or unfolded paper clip or a (similar object without a sharp tip) * your USB Server is turned on Next, locate the reset hole. This is located on the top of your USB Server: Using your paper clip, quickly press the reset button inside the hole. This will reset/reboot your server. Reboot Server Into 'Safe Mode' Using The Reset Button If you've made an unwanted change to the USB Server settings and can't access your server anymore, you can boot your server into a 'safe mode'. In this mode, your server will reboot using default settings (ie Multi-user connect mode, default IP mode) and allow you to view and edit your server's settings. If you want to return to your settings, just power cycle your server. To boot into 'safe mode', press and hold the reset button until the lights turn off (this will take 3+ seconds). The USB Server is now resetting itself. It will take approximately 15 seconds to complete the reset. In the Keyspan USB Server application, make sure that your Local UDP Port is set to 3842. Once you've verified the port, check the the Keyspan USB Server application to see if your server appears. If it does not appear, please contact Keyspan technical support for further assistance.

How do I unsinstall the Keyspan Server Utility/Keyspan Server Software software for the USB Server and/or 4-Port Print Server?

Windows: Uninstall the software via the ADD/REMOVE PROGRAMS control panel. Open the ADD/REMOVE PROGRAMS control panel, find the Keyspan entry, and click the ADD/REMOVE button. This will open a new dialog. Follow the prompts onscreen to uninstall the Keyspan software. On Mac OS X: To uninstall the Keyspan Server Software on a Mac, you will need to run the Uninstaller program that came with your installer. To obtain the latest version of the uninstaller (which removes all previous versions of the Keyspan Server Software), download the latest Keyspan Server Software - you the download contains both the uninstaller and installer (note, there are two .pkg files, 1 for the installer, and 1 for the uninstaller). Run the uninstaller to remove the Keyspan software. Please note that there is an uninstaller on the CD that came with your Keyspan Server. We recommend that you download the the uninstaller instead of using the one on the CD.

How Many Computers Can Be Connected To A USB Server/4-Port Print Server What is the limit of computers that can talk/communicate with the USB Server/4-Port Print Server? How many computers can I connect to the USB Server/4-Port Print Server?

The USB Server/4-Port Print Server can allow up to 10 'Client/ connections'. A Client is considered any computer that has the Keyspan Server Software installed. Computers without Keyspan Server Software do not count against the 10 client limit.

How many USB devices can I connect to my USB Server?

You can connect up to 4 USB devices to one USB Server. Note: You can view up to 8 USB Servers in the Keyspan USB Server software. If you are using all of the USB ports on your 8 servers, you will be able view a total of 32 USB devices in the Keyspan USB Server software however you will only be able to have 12 USB devices 'connected' to your computer. If you need to use a 13th USB device, 'disconnect' one of your 12 USB device via the Keyspan USB Server software to free a location for the next USB device. If you need to have more than 8 USB Server, configure your next 8 servers to use a different UDP port. Once you have done this, use the USB Software's Local UDP Port menu item to switch between your first 8 servers and your next 8 servers.

How many USB Servers can I connect to my computer?

You can connect up to 8 USB servers to your computer. Note: You can view up to 8 USB Servers in the Keyspan USB Server software. If you are using all of the USB ports on your 8 servers, you will be able view a total of 32 USB devices in the Keyspan USB Server software however you will only be able to have 12 USB devices 'connected' to your computer. If you need to use a 13th USB device, 'disconnect' one of your 12 USB device via the Keyspan USB Server software to free a location for the next USB device. If you need to have more than 8 USB Server, configure your next 8 servers to use a different UDP port. Once you have done this, use the USB Software's Local UDP Port menu item to switch between your first 8 servers and your next 8 servers.

How many users can be connected to my USB Servers?

Only 10 users can connect to a single or set of USB servers using the same UDP port. You can support more users by setting up additional usb servers with a different UDP port numbers.

How to setup USB scanner with Keyspan USB Server?

Keyspan USB Server supports USB printers, multi-function printers, scanners, storage devices, PDAs, digital cameras, serial adapters, mice, keyboards and more. All USB devices will be shared in a one-at-a-time mode. Before you can use a USB device, you will have to connect to it to gain exclusive access. When you manually connect your USB device in the Keyspan Server Utility, your USB device is logically connected to your computer. You can use your USB devices as if it is connected directly to you computer. When you are finished using your USB device, you will have to disconnect from that device before others can use it. Once you disconnect your USB device in Keyspan Server Utility, this device is logically unplugged from your computer. For USB printer, this process can be automated by using the Auto-Connect Feature. In this mode, the USB Server software acts like a library where your USB devices are checked out for use and checked back in so that other can use these devices. Please note that Auto-Connect feature is for USB PRINTER ONLY. Thus, if you have a scanner, you would need to manually connect your scanner in Keyspan Server Utility software. To setup a USB scanner via Keyspan USB Server, please try the following: 1) Test your scanner with built-in USB port on your computer first. To do this, connect your scanner directly to a USB port on your computer and scan a test page. If it scans fine, then continue to the next step. If it doesn't scan, please contact your scanner maker for more help. 2) Connect your scanner to Keyspan USB Server and open Keyspan Server Utility. Click on "USB Devices" tab and your scanner should show up. If it doesn't show up, please let me know. If it shows up, please go to next step. 3) Now, click on the green connect icon in front of your scanner and this green connect icon will turn red. The status of your scanner now should be "Connected". Now, your scanner is virtually connected to your computer. 4) Go to “Control Panel” and click on “Printers and Other Hardware”. Click on “Scanners and Cameras”. Your scanner should show up. If it doesn't appear, please let me know. If it does appear, right click on your scanner icon. Select "Get Picture Using Scanner Wizard". Follow the wizard to scan a picture or text doc. If it scans fine, then click on the red icon to disconnect your scanner so others can use it. If it fails to scan, please let me know. Please note that A) We don't support HP Director software since it is problematic. B) Some USB scanners have “Scan to text”, “Scan to Email”, “Scan to PDF” etc buttons on the scanner itself. Please note that you would need to manually connect your USB scanner in Keyspan Server Utility before you can use these buttons.

I am trying to install Keyspan software. But the install hangs up at 0% after it starts and never makes any progress. What should I do? When installing, the progress bar stops at 0%, and the installation freezes. This usually happens only on specific m

Most of Keyspan software installers (setup.exe) are created by InstallShield version 6.31.100.1190. You can verify that by right click on Setup.exe and select “Properties”. On Setup Properties window, go to “Version” tab. Look at the File Version field to find out the version number of the InstallShield engine. According to InstallShield, If the progress bar stops at 0% and the installation freezes, this can be caused by any of the following: A. The user does not have their DCOM permissions set correctly. B. Virtual memory is low on the machine. C. TEMP and TMP directories are full. D. Other (usually silent) applications are running in the background (Gozilla, for example). Here is the URL from InstallShield: http://support.installshield.com/kb/view.asp?articleid=q106116 To resolve this, please try the following: A. Configure the DCOM Settings on Your Computer http://consumer.installshield.com/kb.asp?id=Q108324 B. Clean the Temp Directory http://consumer.installshield.com/kb.asp?id=Q108334 C. Increase the amount of virtual memory on the machine. To do this, right-click "My Computer" on the desktop and select Properties. Select the tab: "Advanced" and then click on "Settings" button in the section "Performance". In the Window "Performance Options", go to "Advanced" tab. In the section "Virtual Memory", the system shows the total size of the Paging file, which you can increase with the "Change" button. Increase the "Initial Size" of the Paging file and click OK to save you setting. D. Close Applications Running in the Background http://consumer.installshield.com/kb.asp?id=Q108377 E. Update to the Latest InstallShield Installation Engines http://consumer.installshield.com/kb.asp?id=Q108322 For more information, please visit InstallShield support website.

Is it possible to connect the USB server via Windows' Internet Connection Sharing option?

Windows' Internet Connection Sharing allows your computer to share its Internet connection with other computers that are connected to it. Essentially, this feature turns your computer into a router (like the ones that you would buy for sharing a DSL/Cable network). This is done by sharing you IP via NAT and distributing IP address (to computers/network devices connected to your 'host' computer) via DHCP. Since Keyspan servers are configured to use DHCP by default, Keyspan servers can join a network created by a computer that has Internet Connection Sharing (ICS) turned on. The next part of this configuration is whether or not other computers can see your Keyspan server. If you have other computers connected to the 'host' computer (aka the computer that has Internet Connection Sharing (ICS) turned on), these computers will be able to see your Keyspan server since they are on the same network/subnet as the Keyspan server. This is because all of these computers and Keyspan server share the same base IP address and are considered to be on the same subnet. If you want the 'host' computer to see your Keyspan Server, you will have to first determine the IP address of the Keyspan server. Since the 'host' computer and the Keyspan server are on completely different subnets, you cannot determine the Keyspan Server's IP address using the Keyspan Server Utility. You will have to use whatever tools your 'host' computer has to tell you the IP addresses of computers connected via ICS. Once you have the Keyspan Server's address, you can create a SERVER ACCESS SETTING in the KEYSPAN SERVER UTILITY's LOCAL SETTINGS tab to access a server that is on a different subnet.

Is My Keyspan device compatible with Bootcamp (Windows booted on Intel Mac)? Does Keyspan support Apple's Bootcamp?

Apple's software that lets you install Windows XP on your Intel based Mac, allows your Mac hardware to boot directly into Windows. This makes your Mac hardware into a 'real Windows computer'. Because of your Mac is running Windows directly, your Mac is identical to any other Windows PC. This gives you the same functionality, performance, and reliability of USB/Serial/Parallel/etc that you would find on a 'real Windows computer' (as opposed to Windows running in an emulator ie VirtualPC/Parallels). At this point, any Keyspan device that has Windows drivers is compatible with Bootcamp. Please note that certain Keyspan products are Mac only like the USA-28X (Windows never had Din8 connectors therefore most Windows apps don't know how to communicate with Din8 ports). In short, if your Mac supports Bootcamp and you have Keyspan product that shipped with Windows drivers, this will work and it is 100% supported by Keyspan. ADDITIONAL NOTE: Bootcamp, as of July 2006, is beta software. This information may change but Keyspan does not expect it to. However, this will only be determine when Apple releases Bootcamp as a non-beta software.

Keyspan USB Server will not auto connect even when the settings are turned on. What should I do? I have set up auto connect for my printer. But when I print a test page, it fails to print. What should I do?

Step 1: Check Keyspan Server Software Version. The first thing to do is to verify your Keyspan server software version. For Mac, you can do this by opening the Keyspan server software (Go -> Applications -> Keyspan Server Utility). Click on “Keyspan USB Server” next to Apple menu and select “About Keyspan Server Utility”. For Windows, launch Keyspan Server Utility (Start -> All Programs -> Keyspan Server Utility) and click “Help” menu. Select “About...” to view Keyspan Server Utility version. If you don’t have the latest version, please download it from Keyspan website. Mac: http://www.keyspan.com/products/usb/server/downloads/macosx/ Windows: http://www.keyspan.com/products/usb/server/downloads/win/ Note: Please disable any firewall and anti-virus software before you install Keyspan software. Step 2: Check Printer Driver version. Once you have the latest Keyspan server software, please also make sure you have the latest printer driver. If possible, perform a CLEAN uninstall previous printer driver and install the latest printer driver from your printer manufacture website. For more information on how to install or uninstall your printer driver in Mac or Windows, contact your printer manufacture tech support. After you install the latest printer driver, connect this printer directly to a built-in USB port in your computer and print a test page. If test page prints fine, then continue to next step. If test page fails to print, contact your printer tech support before you continue. Step 3: Test Manual Connect in Keyspan Server Utility. Connect the printer to Keyspan server and open Keyspan Server Utility. Click "USB Devices" tab and make sure the printer status is "Available". Manually connect this printer by clicking on green icon in front of this printer. The green icon will turn red and printer status now should be "Connected". Delete any print job you have in your print queue. Then print a test page. >>Option 1: Test page prints successfully. << In this case, please go to step 4. >>Option 2: Test page fails to print.<< If test page fails to print, then delete this print job and restart your computer. After you back to your desktop, print a test page one more time. If it fails again, write down the error message (if there is any) and contact Keyspan Tech Support. Note: If "Add New Hardware Wizard" dialog opens, please follow the screen instruction to re-install the printer driver. Sometimes you may see a copy of your printer (i.e. XXX Printer COPY1). In this case select this copy and print a test page. Step 4: Turn On Auto Connect For Your Printer. To turn on Auto Connect for your printer, you need to launch Keyspan Server Utility and make sure your printer(s) are available (i.e. have green icon). Click “Auto Connect Settings” button and select the printer you want to have auto connect feature. Close this window to save your setting. >>Option 1: Your printer appears in Auto Connect Setting windows. << In this case, go ahead print a test page. >>Option 2: Your printer doesn’t appear in Auto Connect Setting windows.<< If your printer fails to appear in Auto Connect Setting windows, please restart your computer. Then repeat Step 1 and 2 to reinstall Keyspan Server Utility and printer driver. Step 5: Print A Test Page Using Auto Connect Feature. Delete any print job you have in your print queue. Then print a test page to the appropriate printer. Your printer should be automatically connected in Keyspan software. After your printer finish printing, it should be automatically disconnected. If the test page fails to print in auto connect mode, please write down the printer’s model number and contact Keyspan Tech Support.

Mac OS X 10.5 (Leopard) Compatibility

Note: This FAQ will be updating frequently during the 60 days after Mac OS X 10.5's release. Keyspan has tested our products under prerelease versions of 10.5. The following information is based on this testing and should apply to the public release of 10.5. We will be testing the public version of 10.5 after it has been released on Oct 26, 2007. Our results will be updated here. Please note that many of our products are used by other applications (ie Palm software uses our serial ports to communicate with Palm handhelds, Skype software and our VoIP phone, GPS software with GPS hardware connected via a Keyspan adapter). Please make sure that your 3rd party software (ie Palm software, GPS software, etc) is 10.5 compatible. USB to Serial Adapters (any USA-xxx model adapter, any UPR-xxx port replicator) Software version 2.4 or later - COMPATIBLE USB/Print Server (US4A, PS4A, U2S2A) COMPATIBLE Update to software version 2.1b4. An uninstaller is also available (v2.1b3). This version has been posted on our downloads page. Software version 2.0.1 or earlier - NOT COMPATIBLE. We will be releasing an update shortly to address 10.5 issues. Do not install v2.0.1 or earlier on 10.5. IR Based Remotes (any UIA-xxx receiver and REM-xxx remote) Software version 2.4b4 or later - COMPATIBLE. Please note that Express Remotes connected to Airport Express units don't require software. This is expected to work in 10.5 as well. RF Based Remotes (PRUS2, PREZ1, ERRF1, PRPRO3) COMPATIBLE - no drivers needed. For remotes that require software to enable F5, please note that we will be releasing an update for 10.5. TuneView USB COMPATIBLE TuneView for iPod COMPATIBLE - software is only needed for firmware updates. This software is 10.5 compatible. USB Hubs / USB PCI and CardBus Cards / Firewire PCI and CardBus Cards COMPATIBLE - no drivers needed. VoIP Phone Our 1.1.6 software seems to work on 10.5 with Skype v 2.6.0.184 however Skype recommends that you use Skype v 2.7.0.195 BETA for 10.5. We're still testing this version. We won't be ready to say we have 10.5 compatibility until 10.5 support is released in non-beta form from Skype. Bluetooth Adapter COMPATIBLE - no drivers needed. UP-6C/UP-6CM UNTESTED. We will be testing this product shortly. SX Pro Serial Card UNTESTED. If you have any problems with the SXPro Card with 10.5, please contact techsupport@tripplite.com

My Keyspan USB Server’s system 2 and 3 lights are alternating on and off. What should I do? I have two red lights on Keyspan Print Server and they are alternating on and off. What does this mean?

If you have two red system lights and they are alternating on and off, it indicates that your Keyspan server is stuck in “bootloader” sequence. This could happen if you have Firmware Update failed or the Keyspan server is defective. If you have two red system lights and they are alternating blinking, please contact Keyspan for further support.

News and Updates: Mac OS X for Intel Drivers (Universal Binaries)

06.22.2006 - Mac OS X for Intel Beta Drivers Posted UPDATE: USB Serial Adapter Software Finalized (GMed) Keyspan has posted 'Universal Binaries' for certain Keyspan products. 'Universal Binaries' can be used on Intel-based Macs (with 10.4.3 or later) and Motorola based Macs (ie G3, G4, and G5 Macs). Important Note: If you have an Intel based Mac, please UNINSTALL any previously installed Keyspan software PRIOR to installing these BETAs. Failure to do so will may cause your computer to become unstable. Please note: This software can be used on Macs without Intel processors. A Note About Betas: Beta software is software that has not been fully tested under every possible configure. Keyspan will release public betas to get feedback on upcoming software and to find any potential bugs in the new beta. If you are uncomfortable with installing betas, please do not install this software and wait for the 'GM' aka Golden Master release that will follow the beta release. If you do encounter any bugs, please contact techsupport@tripplite.com Previous News: 01.10.2006 - Mac OS X for Intel Beta Drivers Posted

Replacement Power Supplies

Keyspan does not sell replacement power supplies at this time. Note: You can find specs for Keyspan Power Supplies at the following links: POINT TO CORRECT LINKS

The Installer package 'xxx' cannot be opened. The Bill of Materials for this package was not found.

The message 'The Installer package 'xxx' cannot be opened. The Bill of Materials for this package was not found.' means that installer.app is having problems with the .pkg installer that you have downloaded. This means that that your .pkg file is corrupted. In general, there are two causes of this problem. The original pkg file was corrupted before you received it or the pkg file was corrupted as it was extracted/expanded after it was downloaded. Since Keyspan's downloads are tested before they are posted, the usual cause of this problem (here at Keyspan) is that your file expander (ie Stuffit or Stuffit Expander) is corrupting the file. To fix this issue, we recommend that you: 1. delete all of downloaded Keyspan files (pkg files and zip files) 2. re-download the Keyspan file(s). This time, don't use Stuffit/Stuffit Expander. Instead, find the Keyspan .zip file, select the file (aka highlight it), right click or control-click on the zip file (to open the contextual submenu), select OPEN WITH > BOMArchive Helper. This will open the file with Apple's utility and create a new .pkg file. 3. run/double-click the new pkg file. If you have any questions, please contact Keyspan support. FYI... Upgrading to the latest version of Stuffit and/or Stuffit Expander can sometimes fix this issue as well.

US-4A, PS-4A, U2CB2, FCB3 Power Supply Information

USB Server and Hard Drives

The USB Server (part# US-4A) and USB 2.0 Server (part# U2S-2A) allows you use a USB hard drive over your network in various ways. This FAQ is designed as an overview of how USB hard drives and other USB mass storage devices (ie thumb drives, flash drives, etc) can be configured for use via the USB Server. A Note About Formats - - - - - - - - - - - - - - Hard drives can be formated in many different ways (ie NTFS, Fat32, HFS, HFS Plus, etc.). Due to the nature of the Keyspan Server, your hard drive can use any format provided your computer supports it. Since the Keyspan Server is connecting the USB device and not the actual file system, any format can be used. Other hard drive sharing products limit you to certain formats; the Keyspan Server does not limit the formats that you can use. Using Hard Drives With Your Keyspan Server - - - - - - - - - - - - - - - - - - - - - - - - - - - - When you use a hard drive via the USB Server, your computer will detect the hard drive as if it is connected directly to your computer. For Mac users, the hard drive icon will show up on your desktop. For Windows users, the hard drive icon will appear in the My Computer window. Once the hard drive is 'connected' via the USB Server, you can use the hard drive like you normally would (ie dragging files to and from the hard drive icon, etc). When the hard drive is connected to your computer, other users on your network will show that hard drive 'In Use' by your computer (they will be able to see your computer's name in the USB Server software). When you are finished using the hard drive, you can 'disconnect' the hard drive using the USB Server software to make it available to other users. If you intend to only use the hard drive with only one computer, you can setup the USB Server to always connect the hard drive to your computer so that you don't need to connect/disconnect it. Performance Notes: The USB Server, part number US-4A, contains an embedded USB 2.0 >>Full Speed<< (sometimes called a USB 1.1) host controller. You can connect 'USB 1.1', USB 2.0 Full Speed (Up to 12Mbps), and USB 2.0 Hi-Speed (up to 480Mbps) hard drives to the US-4A. Please note that USB 2.0 Hi-Speed hard drives connected to USB 2.0 Full Speed ports (aka USB 1.1 ports) will operate at 12Mbps. Other factors that can affect transfer rates is network latency. The USB 2.0 Server, part number U2S-2A, contains an embedded USB 2.0 >>Hi-Speed<< host controller. You can connect 'USB 1.1', USB 2.0 Full Speed (Up to 12Mbps), and USB 2.0 Hi-Speed (up to 480Mbps) hard drives to the U2S-2A. Other factors that can affect transfer rates is network latency. Note About Connection Times Hard Drives: When you 'connect' a hard drive via the Keyspan Server Utility software, your operating system communicates with your hard drive before the icon appears on your system. Depending on the size of your hard drive, this may take a few moments or it may take a few minutes if you have a large hard drive. Once the hard drive icon appears on your system, you can use the hard drive normally. The delay only happens when you connect and disconnect via the Keyspan Server utility. Important Note About Disconnecting Hard Drives: Since your hard drive works as if it's connected directly to your computer, you still have to follow the standard instructions for disconnecting a USB hard drive from a USB port. For Mac users, this means that you need to drag your hard drive icon's to the Trash (or eject the hard drive via the Finder) before you disconnect the hard drive. For Windows users, this means that you need to 'stop' the hard drive before it is disconnected. Note About Connecting Hard Drives Over A WAN/Internet/Different Subnets: You can connect to a Keyspan Server over WAN (ie across two different subnets or across the Internet) if you know your Keyspan's server's IP address. Once you have this address, you can setup you Keyspan Server Utility (software) to connect to a remote Keyspan Server (this is done in the SERVER ACCESS SETTINGS in the LOCAL SETTINGS tab, see your Keyspan Server manual for details). Once connected to a remote Keyspan Server, you can use any hard drive (or other USB device if you have a US-4A; PS=4A only supports printers) over the WAN/Internet.

USB Server and Hard Drives

The USB Server (part# US-4A) and USB 2.0 Server (part# U2S-2A) allows you use a USB hard drive over your network in various ways. This FAQ is designed as an overview of how USB hard drives and other USB mass storage devices (ie thumb drives, flash drives, etc) can be configured for use via the USB Server. A Note About Formats - - - - - - - - - - - - - - Hard drives can be formated in many different ways (ie NTFS, Fat32, HFS, HFS Plus, etc.). Due to the nature of the Keyspan Server, your hard drive can use any format provided your computer supports it. Since the Keyspan Server is connecting the USB device and not the actual file system, any format can be used. Other hard drive sharing products limit you to certain formats; the Keyspan Server does not limit the formats that you can use. Using Hard Drives With Your Keyspan Server - - - - - - - - - - - - - - - - - - - - - - - - - - - - When you use a hard drive via the USB Server, your computer will detect the hard drive as if it is connected directly to your computer. For Mac users, the hard drive icon will show up on your desktop. For Windows users, the hard drive icon will appear in the My Computer window. Once the hard drive is 'connected' via the USB Server, you can use the hard drive like you normally would (ie dragging files to and from the hard drive icon, etc). When the hard drive is connected to your computer, other users on your network will show that hard drive 'In Use' by your computer (they will be able to see your computer's name in the USB Server software). When you are finished using the hard drive, you can 'disconnect' the hard drive using the USB Server software to make it available to other users. If you intend to only use the hard drive with only one computer, you can setup the USB Server to always connect the hard drive to your computer so that you don't need to connect/disconnect it. Performance Notes: The USB Server, part number US-4A, contains an embedded USB 2.0 >>Full Speed<< (sometimes called a USB 1.1) host controller. You can connect 'USB 1.1', USB 2.0 Full Speed (Up to 12Mbps), and USB 2.0 Hi-Speed (up to 480Mbps) hard drives to the US-4A. Please note that USB 2.0 Hi-Speed hard drives connected to USB 2.0 Full Speed ports (aka USB 1.1 ports) will operate at 12Mbps. Other factors that can affect transfer rates is network latency. The USB 2.0 Server, part number U2S-2A, contains an embedded USB 2.0 >>Hi-Speed<< host controller. You can connect 'USB 1.1', USB 2.0 Full Speed (Up to 12Mbps), and USB 2.0 Hi-Speed (up to 480Mbps) hard drives to the U2S-2A. Other factors that can affect transfer rates is network latency. Note About Connection Times Hard Drives: When you 'connect' a hard drive via the Keyspan Server Utility software, your operating system communicates with your hard drive before the icon appears on your system. Depending on the size of your hard drive, this may take a few moments or it may take a few minutes if you have a large hard drive. Once the hard drive icon appears on your system, you can use the hard drive normally. The delay only happens when you connect and disconnect via the Keyspan Server utility. Important Note About Disconnecting Hard Drives: Since your hard drive works as if it's connected directly to your computer, you still have to follow the standard instructions for disconnecting a USB hard drive from a USB port. For Mac users, this means that you need to drag your hard drive icon's to the Trash (or eject the hard drive via the Finder) before you disconnect the hard drive. For Windows users, this means that you need to 'stop' the hard drive before it is disconnected. Note About Connecting Hard Drives Over A WAN/Internet/Different Subnets: You can connect to a Keyspan Server over WAN (ie across two different subnets or across the Internet) if you know your Keyspan's server's IP address. Once you have this address, you can setup you Keyspan Server Utility (software) to connect to a remote Keyspan Server (this is done in the SERVER ACCESS SETTINGS in the LOCAL SETTINGS tab, see your Keyspan Server manual for details). Once connected to a remote Keyspan Server, you can use any hard drive (or other USB device if you have a US-4A; PS=4A only supports printers) over the WAN/Internet.

What are the Keyspan Tech Support phone and fax numbers? Do you have a phone # to let me talk to a human? Can you call me at so I can troubleshoot with you? Is there a number I can reach you at?

http://www.tripplite.com/EN/support/contact.cfm Please note, Keyspan answers all support requests in the order that they are received, either by phone, email, or fax. Because of this, Keyspan will not call you back if you leave a message or an email asking for a call back. If you need support, please submit a question via our support system or call us at the contact number listed at the link above. INSERT CORRECT LINKS AND PHONE NUMBERS

What does the blinking USB light mean on my USB Server/4-Port Print Server? Why does a non-printer device cause a "slow blinking" USB status light when connected to the PS-4A? When I plug a USB device into a port on the Keyspan Server, the device ap

The green blinking USB light (next to the USB port) on the USB Server (part# US-4A)/4-Port Print Server (part# PS-4A) means that your USB device is either: * an 'isochronous' USB device (not supported on US-4A/PS-4A) * an unsupported USB device (On the US-4A, a PACE security dongle. On the PS-4A, any non-printer device) * resetting the USB port. USB devices can reset USB ports. Some USB devices will do this incorrectly and constantly reset the port. If you have a USB device that causes the USB Server's USB light's to blink, please contact Keyspan for further support. When you contact Keyspan support, please provide the following information: * the name and model number of the USB device that caused the blinking light (ie Palm 500, HP Deskjet 1100, etc) * your Keyspan server's NETWORK ADDRESS (printed on the bottom of your Keyspan Server) This information will assist us in solving this issue for you. Notes For 4-Port Printer Users: If you have a 4-Port Print Server and get a blinking USB light when you connect a scanner, please note that the PS-4A only supports printers. Additional Notes: Version 1.0.x of the USB Server firmware/software did not support embedded USB hub and will cause a blinking USB light. Upgrade to version 1.3 or later to solve this issue.

What does the checkbox 'Separate Compound Devices' in the Keyspan Server Utility do? When I enable 'Separate Compound Devices' checkbox in the Keyspan Server Utility, why don't my USB devices show up as seperate devices? When I turn on 'Separate Com

The 'Separate Compound Devices' checkbox in the Keyspan Server Utility will separate USB devices if the USB device: A) has multiple components in it (ie a multifunction printer) AND B) is a COMPOUND USB device. Note, not all USB devices are COMPOUND devices. In other cases, some devices that are compound devices may only show cerain components as individual items (ie a multifunction printer may only show the fax and printer as a seperate component but not the scanner). In yet other cases, some devices that have no apparent need for being compound devices will be compund devices (certain thumb drives and mice will show up as compound devices).

What does the following error mean? ERROR MESSAGE: - - 16 bit Windows Subsystem C:\WINDOWS\SYSTEM32/AUTOEXEC.NT. The system file is not suitable for running MS-DOS adn Microsoft Windows applications. Choose 'Close' to terminate the application.

This is a known Microsoft error.

What is the difference between USB 2.0 and USB 1.1 I'm curious about the port speed on your USB Server. The description reads "4 USB 2.0 Full-Speed ports (12 Mbps)". Shouldn't USB 2.0 should be Hi-Speed (480 Mbps)?

USB 2.0 comes in three different subcategories * USB 2.0 Low Speed (up to 1.5 Mb/sec) * USB 2.0 Full Speed (up to 12 Mb/sec) * USB 2.0 Hi-Speed (up to 480 Mb/sec) USB 2.0 Hi-Speed devices can be connected to a USB 2.0 Full Speed port but they will only work at USB 2.0 Full Speed rates. Note: In many cases, USB 2.0 is incorrectly used to identify only USB 2.0 High Speed but the USB 2.0 includes differents speeds and subsumes the previous USB 1.1 spec. Note: USB 2.0 Full Speed devices (sometimes called USB 1.1 devices) connected into USB 2.0 Hi-Speed ports will continue to operate at USB 2.0 Full Speed data rates (12 Mb/sec). USB 2.0 Full Speed devices will not slow USB Hi-Speed devices as they operate independently of each other.

What is the USB Pinout?

As per the USB spec: Pin Name Description (typical Cable Color) 1 Vcc +5V DC (Red) 2 D- Data - (White) 3 D+ Data + (Green) 4 Gnd Ground (Black)

What Keyspan are compatible with Mac OS X 10.4 (aka Tiger)? Is my Keyspan product compatible with Tiger (Mac OS X v 10.4.x)?

April 29, 2005. - - - - - Overview - - - - - In general, most current Keyspan products are compatible with Mac OS X 10.4 (aka Tiger) provided that you install the latest Keyspan drivers for your specific device. These drivers are freely available via Keyspan's website (http://www.keyspan.com/). Please note that if are connecting an additional hardware device to your Keyspan product (ie, you are connecting a printer to the Keyspan USB Server, connecting a PDA to a Keyspan serial adapter), you may need to ALSO need to download 10.4 compatible software for your device. IMPORTANT INFO FOR 10.3 USERS WHO HAVE OR ARE UPGRADING TO 10.4.x: If you have installed Keyspan USB Server software 1.3.x under Mac OS X 10.3 and upgrade to 10.4, please note that you will have to reinstall the Keyspan software under 10.4. - - - - - - - - - - - - - - - - - - - - - - USB Server (US-4A) and Print Server (PS-4A) - - - - - - - - - - - - - - - - - - - - - - USB Server and Mac OS X 10.4 (Tiger) Compatibility: Version 1.2.x (and previous versions) ARE NOT COMPATIBLE with Mac OS X 10.4. USB Server software version 1.3 is compatible with 10.3 and 10.4. USB Server software version 1.3 or greater is available at the following link: http://www.keyspan.com/downloads/ Please note that version 1.3 is only compatible with Mac OS X 10.3.x-10.4.x - - - - - - - - - - - - - - - - - - - - - - Digital Media Remote/Express Remote/Remote for iTunes SOFTWARE and Mac OS X 10.4 (Tiger) Compatibility: - - - - - - - - - - - - - - - - - - - - - - The current 2.2 (and greater) version of Digital Media Remote/Express Remote software is compatible and has been tested with Mac OS X 10.4. NOTE FOR EXPRESS REMOTE/AIRPORT EXPRESS USERS: Express Remotes connected to AirPort Express units do not require Keyspan software. If you have already configured your Express Remote to work on an AirPort Express unit, your functionality should will work in Mac OS X 10.4. - - - - - - - - - - Presentation Remote - - - - - - - - - - The Presentation Remote is compatible with 10.4. When you connect the Presentation Remote's receiver to your USB port, you will receive a window asking you to configure a keyboard. When this window appears, close the window and your Presentation Remote will work as it normally would. Please note, we had a beta driver that would allow you remap the keys of your Presentation Remote. This software was discontinued prior to Mac OS X 10.4's release and therefore not Mac OS X 10.4 compatible. Keyspan is looking into relaunching this software sometime in the future. - - - - - - - - - - - - - - - - - - - - - - USB to Serial Adapter and Mac OS X 10.4 (Tiger) Compatibility (any model) - - - - - - - - - - - - - - - - - - - - - - The current 1.8 version of USB to Serial Adapter software is compatible and has been tested with Mac OS X 10.4. - - - - - - - - - - - - - - - - - - - - - - SXPro and Mac OS X 10.4 (Tiger) Compatibility: - - - - - - - - - - - - - - - - - - - - - - The current 1.2 version of USB to Serial Adapter software is compatible and has been tested with Mac OS X 10.4. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Other Keyspan Products and Mac OS X 10.4 (Tiger) Compatibility: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Other Keyspan products that do not require any special software (such as USB hubs, mice, USB to Parallel cables) installation are expected to continue to work on Mac OS X 10.4. Please note that if you are additional 3rd party software with Keyspan devices (ie GimpPrint, mouse drivers, etc), please contact the vendor of your software for their Mac OS X 10.4 compatibility information. - - - - - - - Final Notes - - - - - - - If you wish to be notified by email when this FAQ is updated, please click the NOTIFY ME... button at the bottom of this FAQ.

When I try install my Keyspan software, I get the following error stating: 'Incompatible version of the RPC stub, error number 0x80070725'. What does this mean?

The error, 'Incompatible version of the RPC stub, error number 0x80070725', is related to certain incorrect installation of certain files. This problem is not Keyspan related but will appear when you have 3rd party software that does not install the correct drivers. For details about this problem and how to fix it, please see the following link at Microsoft's website: http://support.microsoft.com/default.aspx?scid=kb;en-us;321915

When the USB server is connected to my network, I cannot disable my network connections.

This is a known bug in Keyspan USB Server Utility for Windows 2000/XP. We are aware of this problem and are working to fix it in a future release. Description of Bug: When the USB server is connected to my network, user cannot disable my network connections.

Where can I find the Keyspan Server Tested USB Devices List?

The Keyspan Server Tested USB Devices List was a list of used devices that were tested with Keyspan Server products (US-4A and PS-4A). Due to the number of new USB devices being released, this list is no longer maintained. Instead, we can offer the following compatibility statements - - - - - - - - - - - - - - - - - - - - - For the Keyspan USB Server (Model# US-4A) : - - - - - - - - - - - - - - - - - - - - - If you have the latest Keyspan Server software, the Keyspan hardware will work with any USB device provided it is NOT one of the following types of USB devices. * iLok security dongle (made by PACE). Compatibility was removed per PACE's request. * Isochronous USB devices. These are typically USB webcams (used for video chatting - not the same as digital cameras which do work with the Keyspan Server) and USB speakers. Most USB devices are not Isochronous USB devices. If you have a USB device that does not work with your Keyspan Server, please contact Tripp Lite Support (techsupport@tripplite.com) for further instructions or more information about your USB device. - - - - - - - - - - - - - - - - - - - - - - - - - - For the Keyspan 4-Port Print Server (Model# PS-4A) : - - - - - - - - - - - - - - - - - - - - - - - - - - If you have the latest Keyspan Server software, the Keyspan hardware will only work with printers and the printing features of a multifunction printer. If you have a printer that does not work with your Keyspan Server, please contact techsupport@tripplite.com for further instructions or more information about your USB device.

Where can I get developer support for Keyspan products? Is there a way to write a program to select what serial port I need to talk to? Do you have any example code that can help me understand how to do such a thing? Where can I find sourcecode f

Sample code/source code, developer white papers. and links to developer information can currently be found on our website at: http://keyspan.com/downloads/ In the developer files/links section. WILL WE CONTINUE TO MAINTAIN DEVELOPER LINKS?

Where can I read/download the documentation for the USB Server (US-4A)?

The documentation is included on the Keyspan CDROM that came with your Keyspan adapter.

Where can I read/download the documentation/user manual/user guide/instructions for the USB Server (US-4A)?

An electronic version of the documentation/user manual/user guide is included on the CD that came with your USB Server.

Why do I get the error 'This is the Postfix program at host mail.innosys.com.' when I try to email support@keyspan.com Error: This is the Postfix program at host mail.innosys.com. This is the Postfix program at host mail.innosys.com. I'm sorry to h

Keyspan has disabled certain email accounts. If you are replying to a message that we sent you, please note the link that was listed at the bottom of your email. This link will look something like this: - - - - - SAMPLE MESSAGE/LINK DO NOT REPLY TO THIS MESSAGE..

Why do my usb devices get disconnected when my computer shuts down or sleeps (and why don't they get reconnected when my computer comes back on)?

When your computer is shut down or goes to sleep, your computer breaks all active network and USB communication by default. This is normal and something your computer does with or without the USB Server. What's different about the USB Server is what happens when your computer turns back on after your turn it on (of wake it from sleep/hibernate). Typically, when your computer turns on (after being off or waking from sleep, your computer will recognize any USB devices physically connected to your computer's USB ports and you will be able to use that device right away. In the current USB Server software (version 1.1.x), you can configure the server to act one of the following ways: * When you have multiple computers accessing a USB Server, you should configure the server to use 'Multi-User' mode. In this mode, the USB Server act like a library where USB devices get checked in and out. If you have a USB device connected (aka 'checked out') via the USB Server, you have exclusive access to that device - no other users on your network can use that device until you check it back in. At this point, if you shut down or you computer goes to sleep, that device becomes available for other users to use. When your computer comes back on, the USB Server will not automatically connect the USB device for you as other users may be using it or may in the process of connecting to the USB device (ie is 'checking out' the device). This is meant to prevent one user from tying up a USB device is they forget to turn off their computer or walk away from their computer for an extended period of time. THIS IS THE DEFAULT CONFIGURATION OF THE USB SERVER. * if you have multiple computers and you're using a printer via the USB Server, configure the USB Server to use 'Multi-User' mode and use the USB Server's printer 'Auto-Connect' feature on all of your computers. Using this feature, your USB printers will be automatically check in and out every time you need to print. The USB Server will detect that you have a print job, connected to your printer, print your job, and finally disconnect your printer. This also prevent someone from typing up a USB printer because connections to the print only happen when you need to print (of 2 users try to print at the same using Auto-Connect, the first user will print as normal. The second user may notice that their print job will start immediately after the print job from the first user is complete). * if you only have one computer, configure the USB Server to use 'Single-User' mode. This tells the USB Server to connect ALL USB devices to the first computer that it sees. Since you only have one computer, your computer will have all of the USB devices when ever your computer is connected to the network. If you shut down and restart, all of your USB devices will be 'connected' once your computer is turned on.

Will my PACE USB security dongle (iLok) work with the USB Server?

Security dongles made by PACE are not compatible with the USB Server. PACE has informed us that they currently have no interest in making their dongles compatible.

Will the Keyspan USB Server/4-Port Print Server work with a host-based printer? Will the Keyspan USB Server/4-Port Print Server work with a GDI (GDI type) printer?

Unlike traditional printer servers, the Keyspan USB Server (US-4A) / 4-Port Print Server (PS-4A) can support host-based/GDI printers. 'Traditional' print server works by queuing printer data in a print queue or buffer before sending it directly to the printer. Often, this method will not work with host-based/GDI printers as these printers are not 'smart' and need to constantly communicate back with your computer. Traditional printer servers will usually only offer communication in one direction (from the computer to the printer). Keyspan server offer true USB communication between your computer and your USB device which gives the ability for true bi-directional communication. Because of this, host-based/GDI printers are supported. Additional Notes: Host-based/GDI printers are 'dumb' printers. In order to print something, your computer (aka the host in host-based) needs to completely draw (aka rasterized) the page for the (host-based) printer. All the processing is done by the computer and not by the printer. In non-host-based printers (such as PCL or PostScript printers), the print job is 'drawn' by the printer itself. Additional Notes: Some Host-based/GDI printers have very specific OS requirements. Please make sure that you have the correct driver for your printer and that the driver is compatible with your OS. If no driver is available, please note that you will need a driver before you can use ANY printer with a Keyspan Server.

Windows System Files and DLL Files Loaded By The USB Server/Print Server What Windows system files/DLL files does the USB Server/4-Port Print Server use/load/install?

The following system files/DLL files are installed and used by the USB Server/4-Port Print Server: * nhci.dll * nhci.sys * nhciClassInstall.dll * nhcienum.sys The following .inf files are also installed: * nchi.inf * nhcienum.inf These above files are installed the appropriate locations on your hard drive.

Windows Vista Compatibility (32bit and 64bit Info)

Update - Dec 12, 2007: New Keyspan USA-19HS Vista 32bit and Vista 64bit drivers posted. Update - July 18, 2007: Keyspan Server Vista 32bit drivers posted. Update - July 17, 2007: USA-49WG Vista drivers posted. Update - July 17, 2007: USA-49W and USA-49WLC Vista drivers posted. Update - July 9, 2007: IR Remote Software GM drivers posted for URM15A (Digital Media Remote), URM-15T (Remote for iTunes), and URM-17A (Express Remote). Update - July 9, 2007: USA-19HS GM drivers posted. Update - Mar 25, 2007: Keyspan will be adding Vista support for the UPR-112 (Not the same as the UPR-112G), USA-49W/USA-49WLC (Not the same as the USA-49WG), and Keyspan IR Remote software in the near future. Update - Feb 20, 2007: USA-49WG drivers available again. Update - Feb 15, 2007: IR Remotes (URM-15A, URM-15T, URM-17A) remote drivers are not planned at this time (This has changed - See Mar 25, 2007 Update). We will post more information in the coming weeks. Update - Feb 8, 2007: USA-49WG drivers have been removed. If you have already downloaded the 49WG drivers, please wait for our next release. It should be released shortly. Update - Jan 31 2007: Vista 32 bit *Beta* drivers are available for the following products: - USA-19HS - USA-49WG - UPR-112G (uses the USA-19HS driver) - US-4A - PS-4A. DO NOT USE THESE DRIVERS ON VISTA 64 BIT Please note that Vista 64 bit is not yet supported. Our current betas will allow you to install on Vista 64 bit but nothing is supported. If you install the drivers on Vista 64 bit, you will not be able to uninstall them. Update - Jan 31 2007: Our USA-19HS / UPR-112G driver is ready for download. Please note that this driver is in beta form. Update - Jan 28 2007: We will be releasing Vista 32bit compatible drivers next week (the week that Vista ships to all customers). These drivers will be released in beta form. The following products will have Vista 32bit compatible drivers in beta form: USA-19HS USA-49WG UPR-112G US-4A IR Remotes (URM-15A, URM-15T, URM-17A) Vista 64 bit support is being worked on for the USB Serial Adapters, USA-19HS and UPR-112G. - - - Keyspan expects to have Windows Vista compatible drivers sometime in January 2007. In general, Keyspan supports most major OS releases (like Vista and Mac OS X 10.5) around the time that they are released to the public and available for purchase by all customers. As of late November 2006, Vista was released as a RTM release to certain customers. Keyspan will support all customers, including users of the RTM Vista release, when we release our Vista compatible drivers (expected sometime in Jan 2007). Please note that release dates are subject to change. Keyspan may release drivers before or after January 2007. Please check this FAQ for the most recent updates. - - - - - - - - - - DEVELOPER INFO - - - - - - - - - - If you are a developer and are writing software that takes advantage of Keyspan products and need technical information, please do not hesitate to contact Keyspan support for questions and support regarding Vista.