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Product FAQs

How do customers recycle or dispose of old UPS batteries?

For information on battery recycling, you may check with a battery recycler in your area or contact Battery Solutions, Inc., (7266 Kensington Road, Brighton, Michigan 48116) by phoning 1 (800) 852-8127 or visiting their website at: www.batteryrecycling.com

What size laptops fit into Tripp Lite Notebook Cases and Backpacks?

Tripp Lite Notebook Cases and Backpacks can accommodate up to 17-in. notebooks. Visit our cases and backpacks sizing chart for specific model accommodations.

Can Tripp Lite build me a custom UPS solution?

Possibly, this is dependent on quantity, changes needed to stock products and your time line. Please contact your Tripp Lite sales representative, call (773) 869-1091 or email saleshelp@tripplite.com with your requirements.

Who should be the first point of contact for product returns, the reseller or Tripp Lite?

Tripp Lite. Anywhere from 40% to 60% of customer product problems can be corrected by simply contacting our Technical Support Department at (773) 869-1234 to discuss the problem with a technical support representative. Your customer should be with the product at the time of the call so that the representative can obtain key information about the product to facilitate solving the problem or replacing the product.

A customer received a product missing a part. Who should fulfill the missing part request?

The customer should contact our Technical Support Department at (773) 869-1234 for missing part requests.

I know that Tripp Lite manufactures power supplies, but are these the ones that go into computers and servers?

No. Tripp Lite manufactures stand-alone DC power supplies that are designed for commercial/land-mobile, ham and CB radios, test bench supplies, base stations, tape players and amplifiers. They efficiently convert 120 volts AC into 13.8 volts DC (+/-0.5V) and have nothing to do with smaller, internal power supplies designed for computers and servers.

Do Tripp Lite KVM Switches only work with Tripp Lite KVM Cable Kits?

Yes. Tripp Lite requires the use of our KVM Cable Kits with all KVM Switches. Some models include KVM Cable Kits and others do not.

What is the turnaround time on custom fiber cables?

Tripp Lite provides custom fiber cables available within 2 to 5 business days.

What should generally be plugged into a UPS?

In general, computer hardware that is critical to maintaining productivity during a power failure should get top priority (ie: CPUs, servers, security systems, telecom systems, routers, hubs and monitors). Select UPS systems feature surge-only outlets (typically lower VA models for personal computers) that are designed to protect heavy-draw devices that do not require battery backup (ie: laser printers).

What are Tripp Lite's UPS connection and equipment connection warnings?

Tripp Lite recommends connecting a UPS system directly to a properly grounded AC power outlet. Do not plug the UPS into itself; this will damage the UPS. Do not modify the UPS plug, and do not use an adapter that would eliminate the ground connection. Do not use extension cords to connect the UPS to an AC outlet. The warranty will be void if anything other than a Tripp Lite surge suppressors is used to connect the UPS to an outlet. If the UPS receives power from a motor-powered AC generator, the generator must provide clean, filtered, computer-grade output. Do not use Tripp Lite UPS Systems for life-support applications in which a malfunction or failure of a Tripp Lite UPS System could cause failure or significantly alter the performance of a life-support device. Do not connect surge suppressors or extension cords to the output of the UPS. This may damage the UPS and will void the surge suppressor and UPS warranties.

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Sales FAQs

How do I obtain volume bid pricing?

If you know the name of your Tripp Lite sales representative, please call or e-mail them directly with your bid details. If you don't know who to contact, please call (773) 869-1091 or email saleshelp@tripplite.com and let us know you need bid pricing. We are able to work with our partners to obtain more aggressive pricing.

What are the requirements for bid pricing?

This depends on the product, the quantity and the delivery time line. It does vary greatly with the wide variety of products Tripp Lite offers. We encourage all our customers to contact us when they are quoting on any quantity that is larger then their standard purchase size.

Does Tripp Lite have a demo program? If so, what are the rules?

Yes. You may purchase single demo models for 50% off MSRP. For larger demo installations, please contact your Tripp Lite sales representative for additional discounts.

Would Tripp Lite ever take my large end user bid opportunity direct?

No. Tripp Lite is dedicated to its channel partners and will never bypass reseller expertise or undermine reseller profits by selling directly to your customers.

Does Tripp Lite have a partner program?

Yes. Our partner programs are customized based on the individual needs of each reseller partner. Please contact your Tripp Lite sales representative for more information.

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Sales Tool FAQs

Does Tripp Lite offer a UPS competitive cross-reference tool?

Yes. Visit our online UPS Competitive Cross-Reference Guide to help select the proper UPS system based on competitor models.

How do I know which warranty repair service, start-up service or maintenance service to sell?

Tripp Lite offers a convenient On-Site Service Selector that will choose the available services based on a specific Tripp Lite UPS System.

I need to purchase Tripp Lite products. Where can I find a list of authorized Tripp Lite distributors?

You can purchase Tripp Lite products from any of our authorized distributors listed on this website.

Where can I find downloadable Tripp Lite product photos?

Simply visit our product photo selector on this website.

Who can my customers contact for post-sales support?

Tripp Lite prides itself in offering world-class service and support. You can visit our online Post-Sales Technical Support, call us at (773) 869-1234 or fax us at (773) 869-1177.

Who do I contact about orders and order tracking?

If you have an existing account, you can get information about orders by signing up for our Event Notification Program. [orderadmin@tripplite.com] Just include your account number in the email and we'll sign you up in minutes. You'll receive an email notification for every order shipped that includes the P.O. number, order number, tracking number and what's been shipped.

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Company/Market FAQs

What makes Tripp Lite superior to other OEMs?

Tripp Lite is committed to supporting and improving the profitability of its reseller partners. No other power protection manufacturer is as focused on channel loyalty and channel partnerships as Tripp Lite. As a channel partner, Tripp Lite builds consumer awareness through multi-layered direct and mass-marketing campaigns. In addition, Tripp Lite, unlike some major UPS system manufacturers, has always provided unmatched channel loyalty, never bypassing reseller expertise or undermining reseller profits by selling directly to your customers. Tripp Lite also provides the most comprehensive reseller support available through exclusive product promotions and demo programs as well as in-depth sales training programs and joint sales calls. Tripp Lite products are competitively priced and include more premium features. For example, Tripp Lite offers on-line UPS systems (with high-level performance) at prices at or below line-interactive models (with mid-level performance) offered by other UPS system manufacturers.

What is the main cause of power problems in the U.S.?

Despite advances in technology, power grids across the country are struggling to supply reliable power to homes and businesses. The increasing occurrence of large natural disasters such as Hurricane Katrina, along with the growing demand for electricity, have put a significant strain on power grids and an increase in damaging power problems. If your home office or business has ever been disrupted by a power problem, it's not surprising. IBM estimates that 120 power problems hit the typical computer in a month–that works out to four per day! As a result, computer systems and electronics are under siege by more frequent blackouts, brownouts, surges and other power anomalies. Thanks to the aging of the nation's power-producing infrastructure, these power problems are likely to become more and more common in the years ahead.

What is the loss, in terms of dollars, to U.S. businesses each year due to power problems?

The cost to businesses caused by power disturbances is significant. Several studies have been published blaming power problems for billions of dollars in lost business revenue. A study by the Electric Power Research Institute found that U.S. businesses lose $50 billion per year to power outages, resulting in lost revenues and lower profits.

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