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(Upgrade Coming) SkypeOut Contacts Shown As Numbers

The current Keyspan software receives SkypeOut contacts as numbers and not as the actual contact name. We are working on an upgrade that will report the contact name (instead of the SkypeOut number). This version is expected to be released for both Mac and Windows before the end of January 2007.

* Checking your Keyspan Serial Adapter version number (Mac and Windows) * How do I check Keyspan Serial Adapter version in Mac and Windows?

For Mac: 1. Open Keyspan Serial Assistant. (Go -> Application -> Keyspan Serial Assistant). 2. Click on “Keyspan USB Serial Assistant” next to Apple menu and select “About Keyspan Serial Assistant”. 3. “About Keyspan Serial Assistant” window should pop-up. The version number of Keyspan Serial Assistant is written in front of Copy Right information at the bottom of this window. For example: [ 2.1 Copy Right © 2000-2006 Keyspan]. 2.1 would be the Keyspan Serial Assistant version number. For Windows: 1. Open Keyspan Serial Assistant. (Start -> All Programs -> Keyspan USB Serial Adapter -> Keyspan Serial Assistant) 2. Click on “Help” tab. You should see “Assistant” under “Module” column and the version number is showed next to “Assistant”.

Abbott Medisense Precision Link Setup (version 2.6) FreeStyle Meter

IMPORTANT NOTE: Precision Link v2.6 can only access COM1 through COM8. 1. Start Menu > (All) Programs > Medisense > 'Precision Link 2.6' 2. This opens the Precision Link 2.6 window. 3. Click the SYSTEM SETTINGS button in the right-hand portion of the Precision Link 2.6 window. This will open a new window, go to COMMUNICATIONS PORT pull-down menu and the select appropriate Keyspan COM port number***, press OK to return to previous screen. *** Note: If you do not know what Keyspan COM port you have, open the Keyspan Serial Assistant (START menu > (All) Programs > Keyspan > Keyspan Serial Assistant). If the COM port shown in the Keyspan Serial Assistant is not shown in th Precision Link software, please contact Keyspan support. IMPORTANT NOTE: Precision Link v2.6 can only access COM1 through COM8. 4. Click on UPLOAD METER button to upload Additional Comments - - - - - - - - - - - - We have had one report of the Precision Link software not working when the Keyspan adapter was connected to certain types of USB ports. If you are having trouble, you should try connecting the adapter to the computer's builtin USB port and not a USB port on a USB hub, keyboard, monitor, etc. In some cases, USB ports on the front of desktop computers have the same issue - moving the adapter to the USB ports on the back ports can solve this issue. If you any questions or comments about this, please feel free to contact Keyspan tech support.

Ademco Control Panel

- - - - - - Hardware - - - - - - * Ademco Control Panel (HW) - - - - - - Software - - - - - - 1. On your desktop, open the COMPASS WINDOWS icon. This opens 'Compass Windows Downloader' window. Login if necessary. 2. Go to CUSTOMERS. This opens customer list. Select customer. This opens a new window. 3. In the window, go to COMMUNICATIONS menu > go to FILE MENU > MODIFY MODEM SETUP > select Keyspan COM port from COM PORT pulldown menu. Note: COMPASS WINDOWS DOWNLOADER only sees COM1 through COM4. Because of this, you may need to change your Keyspan COM port. 4. START menu > (All) Programs > Ademco Control Panel (HW) > Compass Windows Downloader (SW) > select panel > goto communications, go FILE menu > modem setup > Com Port (pull down) > only shows 1-4 CUSTOMERS OPERATORS TEMPLATES MODEMS > select COM port, select modem CIA2400, APPLY then OK LOGOUT UNATTENDED select MODEMS to make it go, click 'connect'

Advantage Software Total Eclipse Setup

http://www.accucap.com/ START menu > Programs > Total Eclipse MENUS FILE - RECENT - PRODUCTION - MOVE - EDIT - BLOCK - FORMAT- TOOLS - WINDOW - HELP PRODUCTION menu > USER SETTINGS selection > INPUT tab > INPUT Tab has... - WRITER pull down menu (select your writer) - COMM SETUP button, opens new window. PORT pulldown menu (COM1-16). Select the Keyspan COM port. - TEST button Go to TOOLS menu ALT=T, realtime is marked, name of file, name file, press open, - - - - - Dictionary Jumpstart 7 START menu > Programs > DictionaryJumpstart 7 1. set the PORT pull-down menu (shows COM1 through COM16) 2. also has choices baud, parity, stopbits, databits. - - - -

Apple LaserWriter 4/600 or Laserwriter 4/600 PS Compatibility

The Apple Laserwriter 4/600 is an Apple Laser printer. This printer shipped with Localtalk, Ethernet, and Parallel Ports. Keyspan does not have any products that would connect this printer to Mac that does not have a built in serial ports. Although Keyspan does sell a USB to Serial adapter, serial ports are not the same thing as a LocalTalk port. Because of this technical difference, Keyspan USB to Serial adapters will not work with this printer. Keyspan does sell a USB to Parallel product (http://www.keyspan.com/products/usb/up6c/) that may work with this printer under Mac OS X however this requires you to obtain a driver (from Apple or a 3rd party) that would compatible with: a) your Laserwriter 4/600, b) Mac OS X, and most importantly, c) a USB to Parallel cable. This configuration is not supported. This printer can be connected via Ethernet by using a 'Ethernet Transceiver' (AAUI to RJ-45). Once you connect the Laserwriter 16/600 via Ethernet, you can print from both Mac OS X and Mac OS 9 computers. For more information, read your printer's manual for more information.

Apple Laserwriter Select 360 Compatibility

The Apple LaserWriter Select 360 is an Apple Laser printer. This printer shipped with Localtalk and Parallel Ports. Apple currently only has AppleTalk drivers for this print on Mac OS 8-9.x and certain versions of Mac OS X. Keyspan does not have any products that would connect this printer to Mac that does not have a builtin serial ports. Although Keyspan does sell a USB to Serial adapter, serial ports are not the same thing as a LocalTalk port. Because of this technical difference, Keyspan USB to Serial adapters will not work with this printer. Keyspan does sell a USB to Parallel product (http://www.keyspan.com/products/usb/up6c/) that may work with this printer under Mac OS X however this requires you to obtain a driver (from Apple or a 3rd party such as GimpPrint) that would compatible with: a) your Laserwriter 360, b) Mac OS X, and most importantly, c) a USB to Parallel cable. This configuration is not supported is not supported by Apple or Keyspan. This printer might be able to be connected via Ethernet by using a 'Ethernet Transceiver' (AAUI to RJ-45). Once you connect the Laserwriter 360 via Ethernet, you can print from both Mac OS X and Mac OS 9 computers. For more information, read your printer's manual to see if your printer supports Ethernet (via a AAUI cable).

Are there any plans to support the USB Server (US-4A)/4-Port Print Server (PS-4A) on Linux? Do you know when (or if) you are planning on having a Linux driver for the USB Server (US-4A)/4-Port Print Server (PS-4A)?

At the moment, the USB Server (US-4A)/4-Port Print Server (PS-4A) is only supported on Mac OS X and Windows platforms. Linux support is not currently planned

Batteries: What type of batteries does the PREZ1 use?

The PREZ1 uses a 5 volt Lithium battery number CR2032

Blacklist Updater Setup

* Panstat 2500a * Blacklist STB Updater 1.4.0.0 * COM Setting pulldown menu (COM 1-4) * to make it go, click 'write din'

BUG (Fix Coming) 0x1a3d Phones Don't Display Contacts

Certain Keyspan Cordless Phones with a PID of 0x1a3d do not display contact details when used on a Mac. Keyspan is aware of this issue. We have an internal fix for this issue in testing. This version is expected to be released for Mac before the end of January 2007. To be notified when this fix is released, subscribe to this FAQ by clicking the 'Notify Me...' button at the bottom of this FAQ. - - - - - - - - - - Background Info - - - - - - - - - - A small percentage of Keyspan Cordless Phones were incorrectly manufactured to have a Product ID code of '0x1a3d'. This product ID is used by the Keyspan software to load the Keyspan software and show your contacts on the phone. Since the Keyspan software is not expecting the '0x1a3d' phone, the software doesn't load. We have identified the issue and we are releasing a new version of software that works with this Product ID. All USB devices have a Vendor ID and Product ID (aka VID and PID). VIDs and PIDs are used to determine which driver needs to be loaded. - - - - - - - - - - - - - - - - - - - - How To Determine If You Have A 0x1a3d Phone - - - - - - - - - - - - - - - - - - - - On Mac OS X: 1. Connect the Keyspan's phone's USB receiver in your computer's USB port. 2. Go to the Apple menu (blue Apple icon in the upper left corner of your screen) and select ABOUT THIS MAC. This will open a new window. 3. In the new window, click the MORE INFO... button. This will launch the SYSTEM PROFILER application. 4. In the SYSTEM PROFILER application, locate and select the USB heading in the leftmost column. This will show all the the USB devices detected by your computer. Find and select the entry called 'USB Headset'. This will show you the details of the Keyspan phone. If the PRODUCT ID is shown as '0x1a3f' , you have a phone that will display contacts correctly. If the PRODUCT ID is shown as '0x1a3d' , you have a phone that requires new software from Keyspan that will display contacts correctly.

Bug (Fixed) USB Serial v2.1 Drivers Adding Debug Messages To System.log

The USB Serial Adapter driver version 2.1 dated June 02, 2006 was shipped with a debugging feature enabled. This cause the driver to report all serial events to your system logs which may decrease performance and compatibility with certain serial devices. This is fixed in the driver version 2.1 dated June 13, 2006. This will also be fixed in subsequent versions as they are released.

BUG: Mouse pointer jumps to upper left corner of screen when using DMR directional key

We are aware of this problem in our 24.4b4 software and we are currently looking into this issue. Description of Bug: When keep pressing the left directional key to move the mouse pointer, it moves all the way to the left and then suddenly jump to upper left corner of the screen. At this point, you are no longer able to move the pointer using all directional keys, i.e UP, DOWN, LEFT, and RIGHT.

Bug: Port Name Changes If Adapter Is Disconnected and Reconnected When Keyspan Serial Assistant Is Open We have recently purchased a USA49W and have found that when powering up port 1 comes up as KeySerial-Port1 and the rest of the ports come up as USA

This is fixed in version 2.3 and later of the Keyspan software for USB to serial. - - - Original FAQ; This is a known bug in version 2.0 of the Keyspan serial adapter software for Mac OS X. To recreate this bug, you must do the following: 1) install Keyspan serial adapter software version 2.0 2) connect your adapter to your Mac 3) Open the Keyspan Serial Assistant (in /Applications/) and verify that the 'KeySerial' port was created. 4) IMPORTANT DETAIL!!! While the Keyspan Serial Assistant is open, disconnect and reconnect the Keyspan serial adapter. When the adapter is reconnected, the 'KeySerial' will change to a different name. Workaround(s): * Make sure that the Keyspan Serial Assistant is not open when you disconnect and reconnect the Keyspan adapter. This will prevent the port name from changing. Keyspan is working on a fix for this bug. To be notified when this fix is posted, please 'subscribe' to this FAQ by clicking the link below.

BUG: Sleep and VP24A

If your computer goes to sleep while the Keyspan Cordless Phone (part# VP24A) is connected to your computer's USB port, the phone will not be able to retrieve your contacts from Skype. To resolve this issue, disconnect and reconnect the Keyspan receiver from your USB port.

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