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Q: |
I don't get a dial tone when I plug my telephone/modem
into my surge suppressor. Why? |
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A: |
There are three common reasons why this occurs: 1)
The phone board/jack may be faulty; 2) The phone cords are not properly
seated in the phone jacks; or 3) A surge has come through and damaged
the phone board of the surge suppressor. Most Tripp Lite surge suppressors
carry a lifetime warranty for replacement. Please call our Product
Support line at 773-869-1234 for warranty assistance. |
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Q: |
My Isobar is humming. Is my unit defective? |
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A: |
It is not uncommon for the torroidal choke coils built into your
Isobar to develop a buzz. Torroidal chokes will convert a portion
of the electrical energy of line noise into kinetic energy. If the
buzzing is loud, we recommend replacing the Isobar. Each Tripp Lite
Isobar carries a lifetime warranty replacement guarantee. Please
call our Product Support line at 773-869-1234 for warranty assistance. |
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Q: |
After a surge the circuit breaker switch did not reset
my surge protector. Why? |
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A: |
The circuit breaker on a surge suppressor serves the same purpose
as a breaker in the circuit panel of a building. When an unsafe
amount of current is pulled through the suppressor (in excess of
12 amps on an Isobar Ultra product) the breaker will open and stop
the flow of electricity to your equipment. Surges and spikes are
short events measured in fractions of a second. These events can
deliver hundreds to thousands of amps during that short time span.
A circuit breaker takes more time to react to an over-current condition
and will not trip for these types of events. |
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Q: |
What does it mean when the Line Fault LED is lit? |
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A: |
The red fault light indicates a wiring problem with the outlet
that the surge suppressor is plugged into. Ungrounded outlets are
by far the most common condition that causes this LED to illuminate,
but there are other conditions that can also trigger it, such as
a loose outlet. If you find that the line fault LED comes on at
your location, it would be best to have a qualified electrician
find and fix the problem. A line fault condition may affect the
surge suppression capability of your unit and invalidate its Ultimate
Lifetime Insurance (equipment damage coverage).
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Q: |
Can my surge suppressor protect against brownouts? |
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A: |
No. It is designed to protect against surges and spikes only.
Our line conditioners and UPS Systems are made to protect against
brownouts and overvoltages. |
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Q: |
Can I daisy-chain surge suppressors? |
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A: |
Yes, but it is not recommended. Connecting surge suppressors
together may cause an overload and trip the circuit breaker. Also,
surge suppressors protect against AC surges and spikes by way of
MOVs (Metal Oxide Varistors) and these devices should not be put
in series. Daisy-chaining will void all warranties. |
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Q: |
Does a surge suppressor lose its surge protection over
time?
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A: |
Yes, as with all devices that provide protection for AC voltage.
But this may take several years to occur. |
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Q: |
Can I plug my surge suppressor into an ungrounded outlet?
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A: |
In order to channel the excess energy of a surge from connected
equipment, a surge suppressor requires connection to a properly
wired and grounded AC outlet. Running a surge suppressor from an
ungrounded outlet virtually eliminates the suppression in your unit
and voids all warranties. |
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Q: |
The protection light is out. Is my equipment still protected?
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A: |
No. You should replace the surge surppressor immediately. |
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Q: |
Does my surge suppressor provide protection when it is
turned off?
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A: |
Yes. Connected equipment is protected regardless of the position
or the power switch. |
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Q: |
Are the fuses in my surge suppressor replaceable?
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A: |
No. If a surge or spike has more energy than the surge suppressor
can shunt to ground, the MOVs will begin to overheat and the thermal
fuses next to the MOVs will open. This will cut power to everything
connected to the surge suppressor. |
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