Wireless Presentation Remote Control Laser Pointer 2 Button Mouse

Keyspan Wireless Presentation Remote for Conferences, Boardrooms and Classrooms

Model Number: PR-US2


  • Wireless presentation remote control designed for PowerPoint and Keynote
  • 60+ ft. RF range
  • 2-button mouse
  • Laser pointer
  • Multimedia controls

Presentation Magazine selected this remote for its annual "Standing Ovation Award" because it provides an unmatched set of features at a very affordable price!

Key Features

  • Wireless presentation remote designed for PowerPoint and Keynote
  • RF Connectivity: Works up to 60-ft. away, even through walls and furniture.
  • Mouse Control: Provides complete cursor control and two-button mouse capabilities. Wireless Mouse Control!
  • Laser Pointer: Features "laser safe" design for use in classrooms and other environments where children are present.
  • Multi-Media: Media mode controls Windows Media Player on a PC -- iTunes and QuickTime on a Mac.
  • Plug and Play: There is no software to install. Just plug it into a PC or Mac and it works within seconds.
  • Travel Pouch: Includes a convenient pouch for carrying the remote and receiver when traveling.

System Requirements

  • Windows:
    An available USB port;
    Windows 98SE/Me/2000/XP/Windows 7
  • Mac OS:
    An available USB port;
    Mac OS 9.1 or later;
    Mac OS X (10.1.5 or later);
    Mac OS X (10.6.2)
    Requires Mac OS X (10.3 or later) for volume control
  • Presentation Software: This remote control is designed for use with PowerPoint and Keynote. It will also work with other presentation programs that use the same keystrokes as PowerPoint. The remote supports both Slide Show view and Presenter view within PowerPoint.
  • Multi-Media Software: Volume control buttons adjust system volume on a PC or Mac. Other multi-media buttons are designed to control Windows Media Player.
  • Projectors: This remote is compatible with all brands of projectors.

Package Includes

  • USB receiver
  • Remote
  • Remote's battery (type CR2450)
  • Travel pouch
  • Printer Quick Start Guide

OVERVIEW

Signal Range (ft.) 60
Model Frequency 433 Mhz
Laser Pointer Class 2; Maximum output = 1 mW, wavelength = 650 nm
Signal Range (m) 18.3

PRODUCT OVERVIEW

Product Overview Keyspan-by-Tripp Lite Presentation Remote Control

PHYSICAL

Unit Dimensions (HWD/in) .78 x 1.41 x 4.91 (remote); .37 x .83 x 2.27 (receiver)
Unit Dimensions (HWD/cm) 1.98 x 3.58 x 12.47
Unit weight (lbs) .11
Unit weight (kg) 0.05
Color Silver

WARRANTY

Product Warranty Period (Worldwide) 1-year limited warranty

† Tripp Lite uses primary and third-party agencies to test its products for compliance with standards. See a list of Tripp Lite's testing agencies.

PR-US2 4.6 5 7 7
My favorite remote I have been using Keyspan products for over 16 years. This one is my favorite. Fits perfectly into a eye glass case for travel. March 31, 2014
Good Product - Great Service! I had a Keyspan Presentation Remote I purchased more than 10 years ago to the best of my recollection that was an absolute workhorse for me. It was well-traveled and had perhaps thousands of presentations to its credit. When it finally gave up the ghost, I bought a new one. It died after about 8 months. That can happen with any product. What makes me recommend this product, is the Tripplite support! After some troubleshooting steps, a replacement was dropped in the mail without hassle or complaint! This product backed by That kind of service.... I will buy it, and I will recommend it to my colleagues! Thanks, Jack. Thanks, Tripplite. February 20, 2014
Great for Classroom I've been using this product for more than 12 years in my classes. It's outstanding as a presenter and as a remote mouse, allowing me to move about my room. Couldn't think of a better tool and value. January 26, 2014
Good It's a great remote and awesome with the plug n play. But if you lose your directions, the support has no download, which is no help. Also, the motion control on the remote is a little difficult to accurately control. December 25, 2013
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(12 Questions : 15 Answers)

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Hi. When using Keynote in the presentation mode, both, the mouse click (left and right) and the composite switch goes to the previous or next slide. I need a way to step back/forth in the ANIMATIONS, not in slides. In Keynote, this is achieve by doing shift + left arrow and shift + right arrow.
Is there a way I can do this with the remote control? Otherwise, I would need to go back to the computer..... :(
1 year, 10 months ago
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Answer: 
Yes, the side swivel button allows me to toggle to prior slides, or one can use the silver button to generate the on-screen menu then use the mouse button to select the slide of interest.
Just play with all the buttons, very intuitive.
1 year, 8 months ago
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Answer: 
Thank you for your inquiry. Unfortunately, the PR-US2 does not have the shift and arrow functionality. It will only allow you to switch between the slides.
1 year, 10 months ago
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How do I go backwards in a PPT?

I am controlling a PPT with the words to a choral presentation. I can go to the next slide with the left button, but I can't reverse without using the pointer to select 'previous slide'. I am part of the choir so I am doing this from 100 feet away. I need to be able to go to the previous screen more easily. My remote looks just like the PR-US2 but it is at least 5 years old. Thanks
2 years, 8 months ago
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I found the instructions and it clearly stated that the switch on the side of the device was used for moving backwards and forwards. I hooked it up to be sure and it works as advertised. I love this remote!
2 years, 8 months ago
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Answer: 
Thank you for your inquiry. To effectively support your product we will need to know exactly which presentation remote your currently have. Please contact Tripp Lite Technical Support and be prepared to provide the make, model, and serial number of your device.
2 years, 8 months ago
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How do I enable the laser pointer?

Lost the printed instructions. Using PR-US2 for a presentation and need to be able to use laser pointer.
1 year, 11 months ago
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Simultaneously press and hold the red dot button and the bottom milky silicone button for a few seconds, the silicone button LED flashes from Green to Red, activating the Laser or Red Dot button.
1 year, 8 months ago
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Answer: 
Thank you for your inquiry. Please contact Tripp Lite Technical Support for further assistance with your product inquiry.
1 year, 10 months ago
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If it does work with Windows 8, how do you install it?
1 year, 8 months ago
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Answer: 
Thank you for your inquiry. The PR-US2 is currently being tested for compatbility with the Windows 8 operating system.
For further assistance with your product, contact Tripp Lite Technical Support.
1 year, 7 months ago
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Is this Mac OS X Lion compatible?

I have the Keyspan model number TSAM-001. A few years old. Is this compatible? I have experienced my MacBook Pro freezing up using it.
3 years ago
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Thank you for your inquiry. The TSAM-0001 is the remote unit for the PR-US2. As long as you have both the remote and receiver, and they are “paired”, they should work on Mac or Windows.
3 years ago
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[FAQ-7] Which Keyspan products are compatible with Windows XP?

The following products work 100% with Windows XP (just follow our Win2000 instructions for installation) *USB Serial Port Products (USA19/QI/QW, USA49W, UPR-112) * USB to Parallel Adapter (UP6C) *Presentation Remote (PR-US2) * any Keyspan USB Hub[Last Updated: Sep 25, 2008]

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[FAQ-181] How do I turn ON/OFF the laser pointer on the Presentation Remote?

To TURN ON the laser pointer, simultaneously hold the LASER POINTER button (orange/blue) and the MODE button (translucent white) for 4 seconds or until the MODE button flashes red. To TURN OFF the laser pointer, repeat this step. Please note that the laser pointer will flash red every 3 seconds to let you know that the laser pointer is turned on. This is helpful when trying to conserve battery power. The laser pointer will turn itself off after 10 minutes of non-use. Additional Info: Once the laser pointer is 'enabled', you use the laser point like any laser pointer. Press and hold the laser button to turn on the laser light. Release the button to turn it off.[Last Updated: Sep 25, 2008]

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[FAQ-247] Is the Presentation Remote compatible with Apple's Keynote software?

The Presentation Remote is compatible with Apple's Keynote software. To advance or move back the slides in your presentation, use the composite switch on the side of the remote. This switch mimics the line up/down actions of the keyboard.[Last Updated: Sep 25, 2008]

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[FAQ-248] How do I change the ID on the Presentation Remote?

To change your remote's ID, the receiver must be connected to a usb port. Press the Mode Button (white) and Composite Switch (black) together until the Mode button flashes green rapidly. Then using a paperclip, press the ID button on the receiver. To get the RF receiver to learn the new ID, press the Composite Switch.[Last Updated: Sep 25, 2008]

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[FAQ-252] Why do I get the error "The installer package "KeyspanXXXX" cannot be opened. The preinstall script is either not executable or not readable." when unstuffing or expanding a Keyspan download?

This is a bug in Stuffit 8.0. Download and install Stuffit 8.0.1 from Aladdin's website (http://www.aladdinsys.com).[Last Updated: Sep 25, 2008]

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[FAQ-257] Using Multiple Remotes / Changing IDs / Preventing Interference From Other PR-US2 Presentation Remotes What are the problems/solutions when using multiple Presentation Remotes in close proximity to each other?

By default, all Presentation Remote receivers and remote controls are configured to use the same ID (ID number: zero). Therefore, if you take two new Presentation Remotes out of their box and plug them into 2 separate computers, either remote will control both computers simultaneously. This is due to the fact that both remotes are set to use 'ID zero' and the receiver are set to listen for any remote using 'ID zero'. In some cases, you may want to have this behavior (ie have 2 remotes controlling one computer, have 1 remote controlling multiple computers, etc). If you do not want this case, you will need to change the remote and receiver's ID to use/listen another ID. To do this, please do the following: 1. Connect your receiver to your USB port. 2. Change the remote's ID by simultaneously pressing in on the Composite Switch (black 'wheel' on side of remote) and the Mode button (white button at the bottom of remote) until the Mode button flashes green. You may have to hold down both buttons for up to 4 seconds. 3. Quickly insert a paper clip, or similar object, into the reset button in the receiver. You should feel a button being pressed inside the receiver. This tells the receiver to get ready to pair/sync with the next remote that it detects. 4. Quickly press the Composite Switch in and out. 5. Move the mouse cursor. Your remote now has a new ID and the receiver is listening to the new ID. Repeat these steps for every remote you have in the same area. You will now be able to use multiple Presentation Remotes in the same are without interference. ADDITIONAL INFO - - - - - - - - - - - The Remote's IDs are assigned randomly from 0 to 64 (giving you 65 different IDs). It is not possible to determine which ID you remote has. - Please note that the Remote's ID is lost if your remote's batteries die or if you change a battery.[Last Updated: Sep 25, 2008]

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[FAQ-272] Can I use my Keyspan USB device on a USB hub, keyboard, or monitor?

Yes, you can use our USB devices on USB hubs (and USB ports on keyboards and monitors). This is required by the USB specification. However, some third party USB ports (and those in monitors and keyboards) may not follow the USB specification and therefore not provide enough power to our USB devices. If you have a Keyspan USB device and you have problems when you are using it when connected to a USB hub, please connect the Keyspan device to a USB port on your computer. If the problem persists, you have a different problem - please contact Keyspan tech support. If the problem goes away, your USB hub may not sufficiently power your Keyspan device. In this case, please contact the maker of your hub (or monitor or keyboard) for further instructions. If you still need help, please contact Keyspan tech support.[Last Updated: Sep 25, 2008]

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[FAQ-273] Can I "turn off" the Presentaion Remote?

The Presentation Remote will auto-disable certain features to preserve battery power however there is no way to "turn off" the remote control. When you are not pressing any buttons on the remote, the remote will not draw power from the battery. If you have enabled the remote's laser pointer or have activated the 'Media Mode', the remote will turn off these features after several minutes of non-activity. If you are storing or transporting the Presentation Remote, we recommend that you remove the battery from the remote control. If a button is pressed on the remote control and stays pressed, you can easily drain the remote's battery.[Last Updated: Sep 25, 2008]

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[FAQ-284] I've lost and/or broken my PR-US2 Keyspan receiver. Can I order a replacement receiver from Tripp Lite?

Replacement PR-US2 receivers are available to purchase via http://www.bhphotovideo.com/c/product/745325-REG/Keyspan_KEPR_EU5_Replacement_USB_Receiver_for.html[Last Updated: Dec 7, 2010]

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[FAQ-289] Why didn't I get a 'Hardware Wizard' when I connected my Keyspan Presentation Remote to my USB port?

In some cases, the Windows Hardware Wizard will appear and disappear quickly making it hard to determine if your Presentation Remote was detected. It possible that it appeared and disappeared without your noticing. In these cases, Windows automatically found and installed your Presentation Remote hardware and software. To determine if this has happened, please check your Device Manager (found in the 'System' Control Panel). The Keyspan Presentation Remote is detected as a 'HID compliant device' and will be listed under the 'Mice' and 'Keyboard' heading. If you see the 'HID' device, your Presentation Remote hardware was found and has been installed on Windows. If you do not see, the HID device, or if you see the HID device and still can't control your mouse cursor using your Keyspan Presentation Remote, please contact Keyspan for further support. ADDITIONAL INFO: You should also read this FAQ if you are having problems with your remote: http://keyspan.custhelp.com/cgi-bin/keyspan.cfg/php/enduser/std_adp.php?p_faqid=312[Last Updated: Sep 25, 2008]

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[FAQ-295] What are the Keyspan Tech Support phone and fax numbers? Do you have a phone # to let me talk to a human? Can you call me at so I can troubleshoot with you? Is there a number I can reach you at?

http://www.tripplite.com/EN/support/contact.cfm Please note, Keyspan answers all support requests in the order that they are received, either by phone, email, or fax. Because of this, Keyspan will not call you back if you leave a message or an email asking for a call back. If you need support, please submit a question via our support system or call us at the contact number listed at the link above. INSERT CORRECT LINKS AND PHONE NUMBERS[Last Updated: Sep 26, 2008]

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[FAQ-301] How do I turn off/on the Presentation Remote?

The Presentation Remote is only 'ON' when: 1. you press and hold a button on the remote control 2. the laser pointer is enabled (as indicated by the blinking RED light) 3. 'Media Mode' is enabled (as indicated by the blinking GREEN light) If you are not pressing a button, the laser pointer is disabled, and the Media Mode is not enabled, the Presentation Remote is 'OFF'. The Presentation Remote includes power saving features that will: * disable the laser pointer after 10 minutes of non-use * turn off 'Media Mode' after 5 minutes if non-use Please note: the Keyspan Presentation Remote (model PR-US2) does not include an on/off switch. The Keyspan (part# PR-EZ1 - http://www.keyspan.com/products/usb/prez1/) does have an on/off switch.[Last Updated: Feb 21, 2014]

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[FAQ-303] Does Keyspan offer any product that will allow me to connect my ADB device to my computer?

Keyspan does not offer a USB to ADB adapter at this time. For the most up-to-date list of our current products, please visit the following URL: http://www.tripplite.com/EN/products/index.cfm POINT TO CORECT LINK[Last Updated: Sep 26, 2008]

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[FAQ-305] How do I access the Windows Device Manager?

- - - - - On Windows Vista: - - - - - * Click the START button * Click 'Control Panel' * Click 'System and Maintenance' * and then Click 'Device Manager'. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. - - - - - On Windows XP: - - - - - * Click the START button on the Windows taskbar * Select CONTROL PANEL from the menu * Select PERFORMANCE AND MAINTENANCE * Select SHOW BASIC INFORMATION ABOUT YOUR COMPUTER * Select the HARDWARE tab * Click on the DEVICE MANAGER button Alternate Method: * Click the START button on the Windows taskbar * Right-Click the MY COMPUTER button then select PROPERTIES from the popup menu * In the SYSTEM PROPERTIES window that appears, select the HARDWARE tab * Click on the DEVICE MANAGER button Alternate Method 2: * Click the START button on the Windows taskbar * select RUN and type devmgmt.msc - - - - - On Windows 2000: - - - - - * Right-Click the MY COMPUTER icon and select PROPERTIES * Select the HARDWARE tab * Click on the DEVICE MANAGER button Alternate Method: * Click the START button on the Windows taskbar * select RUN and type devmgmt.msc - - - - - On Windows 98 and Me: - - - - - * Right-Click the MY COMPUTER icon and select PROPERTIES * Select the DEVICE MANAGER tab [Last Updated: Sep 25, 2008]

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[FAQ-307] Can I use the Keyspan Presentation Remote as a flash drive/thumb drive to store my files?

The Keyspan Presenation Remote allows wireless control of your PowerPoint and Keynote presentation. The receiver is not a flash/thumb drive.[Last Updated: Sep 25, 2008]

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[FAQ-311] How many IDs does the Keyspan Presentation Remote have?

The Keyspan Presentation Remote has 64 unique IDs. These IDs are selected randomly when you reset the Presentation Remote control (by pressing the Composite Switch and Mode button simultaneously). Once you have set the new ID on the remote control, you need to tell the receiver and remote control to use the same ID. To do this, connect the receiver to your computer's USB port and hit the reset button with a paper clip (via the small hole on top of the receiver). This tells the receiver to listen for sync message from your remote control. Next, on your remote control, press IN on the composite switch. This will send the sync message to receiver and you will be able to immediately use the Presentation Remote with the new ID. Note: the default ID is ID '0' (zero). All new Presentation Remote controls and receivers are set to ID '0' (zero).[Last Updated: Sep 25, 2008]

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[FAQ-312] My Presentation Remote is not working. How do I troubleshoot the Presentation Remote?

Step 1 - Check the remote/battery - - - - - - - - - - - - - - - - - The first thing to do is to check the battery on the Presentation Remote. Press the MODE button. Did it a green light turn on? If no, press it again. If it still doesn't turn on, replace the battery. If yes, the battery is fine. Press the MODE button again to turn off the green light. Go to Step 2. Step 2 - Check the receiver - - - - - - - - - - - - - - - Connect the receiver to your computer. Then... Mac Users: Check the Apple System Profiler for the Keyspan RF Remote Open the Apple System Profile. In Mac OS 8/9, go to the APPLE menu and select APPLE SYSTEM PROFILER (ASP). In Mac OS X, go to the APPLE menu, select ABOUT THIS MAC and then click the MORE INFO button. In the ASP, find the USB heading and locate a heading called 'Keyspan RF Remote' (In 10.3.x, this heading is in the left column in the ASP. In Mac OS 9 - 10.2.x, the USB heading is found under the DEVICES AND VOLUMES tab). Windows Users: Check the DEVICE MANAGER for the HID COMPLIANT MOUSE and KEYBOARD devices. Open the DEVICE MANAGER. On Windows 98 thru Me, right click the MY COMPUTER icon and then select PROPERTIES. Next, select the DEVICE MANAGER. On Windows 2000 and XP, right click the MY COMPUTER icon and then select PROPERTIES. Next, select the HARDWARE tab and then click the DEVICE MANAGER button. In the DEVICE MANAGER, find the heading for KEYBOARD. Click the '+' [plus] sign to see all the 'keyboard hardware' your computer 'see'. You should see an entry for 'HID compliant xxyy' (ie 'HID Keyboard Device'). Next, go to the MICE AND OTHER INPUT DEVICES and then Click the '+' [plus] sign to see all the 'keyboard hardware' your computer 'see'. You should see an entry for 'HID compliant xxyy' (ie 'HID Compliant Mouse'). If you did not see the 'Keyspan RF xxx' item on Mac or the 'HID Compliant xxx' item on Windows, contact Keyspan. If you did see the 'Keyspan RF xxx' item on Mac or the 'HID Compliant xxx' item on Windows, go to Step 3. Step 3 - Re-sync your remote to your receiver - - - - - - - - - - - - - - - - - - - - - - - To re-sync your remote to your receiver, connect the receiver to your computer's USB port and hit [press the button and release] the reset button with a paper clip (via the small hole on top of the receiver). This tells the receiver to listen for sync message from your remote control. Next, on your remote control, press IN on the composite switch [press the button and release]. This will send the sync message to receiver and you will be able to immediately use the Presentation Remote with the new ID. Try controlling the mouse with your Presentation Remote. !!! IMPORTANT!!! IMPORTANT!!! IMPORTANT!!! This step must be performed quickly. You should try this several times to ensure that the receiver gets the re-sync command immediately after you hit the reset button on the receiver. Also, make sure that you really are press the reset button on the receiver. You should feel a button being pressed via the reset hole on the receiver. This is the number one issue with this remote. In most cases, the time between hitting the reset button on the Keyspan USB receiver and pressing IN on the composite switch is too long. You should try to do these two things with 1 second. The second most common thing is that the reset button is not press. You should 'feel' a button being pressed. Pressing the reset button several times will not hurt anything. !!! IMPORTANT!!! IMPORTANT!!! IMPORTANT!!! If you are unable to control your mouse with the Presentation Remote, contact Keyspan. If you are able to control your mouse with the Presentation Remote, your remote is ready for use. Try controlling the mouse with your Presentation Remote. Note: This step must be performed quickly. You should try this several times to ensure that the receiver gets the re-sync command immediately after you hit the reset button on the receiver. Also, make sure that you really are press the reset button on the receiver. You should feel a button being pressed via the reset hole on the receiver.[Last Updated: Sep 25, 2008]

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[FAQ-313] How far can I be from the my computer when using the Presentation Remote?

The Presentation Remote works up to 40 feet -- even through walls and furniture. Please note: Distance may be affected by battery levels. When the Presentation Remote battery gets very low (usually after about one year of usage), distance will be affected. To fix this, replace the battery.[Last Updated: Sep 25, 2008]

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[FAQ-316] Can I connect the Presentation Remote to a PS/2 port on my Windows computer?

The Presenatation Remote is a USB device that is meant to be connected to a USB port. While some USB mice come with a PS/2 to USB adapter (that allow you to connect a USB pointing device to a PS/2 port), the Presentation Remote does not ship with a PS/2 to USB adapter. The Presentation Remote is composite device that contains both a USB mouse and a USB keyboard. Since most PS/2 to USB adapters only support either a USB mouse or a USB keyboard (but not both), most PS/2 to USB adapters cannot be used to connect the Prestation Remote to a PS/2 port on your Windows computer. If you need to connect a Presentation Remote to a non-USB Windows computer, you will need a PCI/PCMCIA USB card or a specific PS/2 to USB adapter that would allow...INCOMPLETE TEXT[Last Updated: Sep 25, 2008]

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[FAQ-323] When I press the Fast Forward/Rewind button on my Keyspan remote, I get Next/Previous Track. Why doesn't it fast forward/rewind through my song?

Certain versions of iTunes do not support Fast Forward/Rewind via a keystoke action. To enable fast forward/rewind, turn on the 'iTunes Mode' checkbox in the Keyspan Remote Software. The Keyspan Remote Software's 'iTunes Mode' does not use keystrokes to control iTunes, instead it sends direct commands to iTunes. Note: When 'iTunes Mode' is enabled, the Keyspan Remote Software will ONLY CONTROL ITUNES (whether it's running in the forground or hidden in the background). You will not be able to control other applications when 'iTunes Mode' is enabled.[Last Updated: Sep 25, 2008]

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[FAQ-324] Can I use the Express Remote or Digital Media Remote's 'Mouse' Action to move a icons on my desktop? Can I perform a 'Click and Drag' action like I would on mouse?

At this time, only the Keyspan Presentation Remote (pn PR-US2) can perform a 'Click and Drag' action (see your Presentation Remote QuickStart for info). This is supported directly in the PR-US2 hardware and does not require any software. The Express Remote and Digital Media Remotes can be configured to perform a single or double left click (Mac users: standard click on a single button mouse) or a single or double right click (Mac users: control click or right click with a USB mouse). Currently, 'Click and Drag' is not a programmable option.[Last Updated: Sep 25, 2008]

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[FAQ-326] I downloaded Rhapsody software and installed Keyspan Digital Media Remote Software V2.2 in Windows 2000/XP. I added Rhapsody application in the Keyspan Remote Software but the active Rhapsody application doesn't show in "Currently Mapping to Application"

Keyspan is aware of this problem in the Keyspan Remote Software version 2.2 with Rhapsody software version 2.1 (build 0.243). We are currently looking into this problem. When we have more details or a solution to this problem, we will post information on this FAQ page.[Last Updated: Sep 25, 2008]

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[FAQ-327] Using One Presentation Remote To Control Two Computers

Yes, you can control two computers simultaneously using one Presentation Remote 'control' AND two Presentation Remote 'receivers' (note, this requires that you purchase 2 Presentation Remote packages - each Presentation Remote include one control and one receiver). First, make sure that your remote control can control both receivers. Using one computer, connect one receiver and try to control it with your remote. Next, disconnect the first receiver and connect the second receiver. If you can control both receivers with one remote, just connect the second receiver to the second remote and you're done. If you can't control the second receiver, 'pair' the second receiver with your remote. To do this, connect the second receiver to the second computer. Next, press the second receiver's RESET button using a paper clip (the RESET button is located on top). Quickly press IN the remote control's COMPOSITE SWITCH and release (the composite switch has 3 positions: up, down, and in). You will now be able control the second computer (and, by default, the first computer too). If you need additional help with setting up one remote to control two computers, contact Keyspan for further help. Additional Notes: - This FAQ assumes that you have two computers that are running same operating system (ie if the first computer has Mac OS 10.2.8, the second computer must also have Mac OS 10.2.8).[Last Updated: Sep 25, 2008]

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[FAQ-334] How can I tell what version of Mac OS X I have installed?

To determine which version of Mac OS X you have installed, please do the following: 1. Go to the Apple menu (the blue Apple icon in the upper left hand corner of the screen). 2. In the Apple menu, select ABOUT THIS MAC. 3. In the ABOUT THIS MAC dialog, the version will be listed as 10.x.x.[Last Updated: Sep 25, 2008]

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[FAQ-337] Why doesn't 'previous slide' work in PowerPoint when I use the right mouse button on the Presentation Remote? I cannot go back one slide, I can only go forward.

By default, the PowerPoint maps the right mouse click button to open a submenu in PowerPoint. This is normal. Keyspan recommends that you use the 'Composite Switch' on the side of the remote for previous slide and next slide. If you prefer to use the mouse buttons for previous and next slide, you will have to tell PowerPoint to not present a submenu when you right click. To do this: 1. In PowerPoint, go to the TOOLS menu. 2. In the TOOLS menu, select OPTIONS. This will open the OPTIONS window. 3. In the OPTIONS window, click the VIEW tab. In the VIEW tab, turn off 'Popup menu on right button click/Show menu on right mouse click' 4. Click OK to save your changes NOTE: This change only affects PowerPoint on your computer. If you use a different computer for PowerPoint presentations, please make sure to change this setting on that computer as well.[Last Updated: Sep 25, 2008]

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[FAQ-341] Does the Express Remote or Digital Media Remote have a laser pointer?

The Presentation Remote (http://www.keyspan.com/products/usb/presentationremote/) comes with a builtin laser pointer. The Presentation Remote is specifically designed for controlling presentation software such as Power Point and Keynote. The Keyspan Easy Presenter also has a laser pointer (http://www.keyspan.com/products/usb/prez1/). The Express Remote (http://www.keyspan.com/products/usb/urm17a/) does not include a laser pointer. This product is designed for controlling iTunes or any multimedia application. The Express Remote can also be connected to an Apple AirPort Express to control your iTunes music remotely.[Last Updated: Sep 25, 2008]

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[FAQ-343] Presentation Remote Frequency

The Presentation Remote's frequency is 433Mhz. Previous versions of the Presentation Remote sold in the US used 900Mhz. To determine which frequency your Presentation Remote uses, look at your Presentation Remote control. The top most button on your remote is the laser pointer button. If the laser pointer button is blue, you have the 433Mhz version. If the laser pointer button is pink/red, you have the 900Mhz version.[Last Updated: Sep 25, 2008]

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[FAQ-345] Where can I read/download the documentation/user manual/user guide/instructions for the Presentation Remote (PR-US2, PREU2, TSAM-xxxx)? I have a Keyspan Remote model number TSAM-00x and need the instruction manual.

The printed documentation/user manual was included in the Presentation Remote package. [Last Updated: Sep 25, 2008]

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[FAQ-347] What does the mirror do on the back of the Presentation Remote control?

The mirror (reflective surface) on the back of the Presentation Remote control is just for decoration. However, the mirror is placed on a clip that can be used to clip the remote to a shirt pocket, sheet of paper, etc.[Last Updated: Sep 25, 2008]

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[FAQ-348] Can I use the Presentation Remote on pre-Windows 98 Second Edition computers (ie Windows NT, Windows 95, Windows 98)?

Windows 98 Second Edition (aka Windows 98 SE) and newer operating systems (ie Windows ME, Windows 2000, Windows XP, etc) have infrastructure and drivers to enable use of the Keyspan Presentation Remote. These drivers are made by Microsoft and are not available as a separate download. Pre-Windows 98 SE (ie Window 98 [first edition], Windows NT, Windows 95) computers do not have the necessary support for the Presentation Remote. Because of this, Microsoft does not provide any driver to enable the use of the Presentation Remote on these older operating systems.[Last Updated: Sep 25, 2008]

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[FAQ-351] How Do I Register My Keyspan Product?

Send an email to saleshelp@tripplite.com with the following information: First Name: Last Name: Email Address: Product Purchased: Date Purchased: Comments: The body of your email should like the following: First Name: Jane Last Name: Doe Email Address: janedoe@myisp.com Product Purchased: Keyspan xxx (Model# xxx-xx) Date Purchased: 01/20/1998 Comments: xxx yyy zzz [Last Updated: Sep 25, 2008]

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[FAQ-353] What does the following error mean? ERROR MESSAGE: - - 16 bit Windows Subsystem C:\WINDOWS\SYSTEM32/AUTOEXEC.NT. The system file is not suitable for running MS-DOS adn Microsoft Windows applications. Choose 'Close' to terminate the application.

This is a known Microsoft error.[Last Updated: Sep 25, 2008]

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[FAQ-355] Where is the COMPOSITE SWITCH located on the Presentation Remote?

The COMPOSITE SWITCH is the switch on the right side of the Presentation Remote. Note: The COMPOSITE SWITCH can be moved up, down, or in.[Last Updated: Sep 25, 2008]

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[FAQ-359] Where can I buy the Presentation Remote battery (CR2450)? Where can I get battery's for this Keyspan Part #: PR-US2?

The Presentation Remote's battery (CR2450) can be purchased from many resellers that sell hearing aid batteries. It can also be order via the internet from many battery resellers. In the US, you can find CR2450 batteries at RadioShack (RadioShack part number: 23-189). The cost of the battery ranges from $2 to $6 (USD) depending on your reseller.[Last Updated: Sep 25, 2008]

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[FAQ-364] What Keyspan are compatible with Mac OS X 10.4 (aka Tiger)? Is my Keyspan product compatible with Tiger (Mac OS X v 10.4.x)?

April 29, 2005. - - - - - Overview - - - - - In general, most current Keyspan products are compatible with Mac OS X 10.4 (aka Tiger) provided that you install the latest Keyspan drivers for your specific device. These drivers are freely available via Keyspan's website (http://www.keyspan.com/). Please note that if are connecting an additional hardware device to your Keyspan product (ie, you are connecting a printer to the Keyspan USB Server, connecting a PDA to a Keyspan serial adapter), you may need to ALSO need to download 10.4 compatible software for your device. IMPORTANT INFO FOR 10.3 USERS WHO HAVE OR ARE UPGRADING TO 10.4.x: If you have installed Keyspan USB Server software 1.3.x under Mac OS X 10.3 and upgrade to 10.4, please note that you will have to reinstall the Keyspan software under 10.4. - - - - - - - - - - - - - - - - - - - - - - USB Server (US-4A) and Print Server (PS-4A) - - - - - - - - - - - - - - - - - - - - - - USB Server and Mac OS X 10.4 (Tiger) Compatibility: Version 1.2.x (and previous versions) ARE NOT COMPATIBLE with Mac OS X 10.4. USB Server software version 1.3 is compatible with 10.3 and 10.4. USB Server software version 1.3 or greater is available at the following link: http://www.keyspan.com/downloads/ Please note that version 1.3 is only compatible with Mac OS X 10.3.x-10.4.x - - - - - - - - - - - - - - - - - - - - - - Digital Media Remote/Express Remote/Remote for iTunes SOFTWARE and Mac OS X 10.4 (Tiger) Compatibility: - - - - - - - - - - - - - - - - - - - - - - The current 2.2 (and greater) version of Digital Media Remote/Express Remote software is compatible and has been tested with Mac OS X 10.4. NOTE FOR EXPRESS REMOTE/AIRPORT EXPRESS USERS: Express Remotes connected to AirPort Express units do not require Keyspan software. If you have already configured your Express Remote to work on an AirPort Express unit, your functionality should will work in Mac OS X 10.4. - - - - - - - - - - Presentation Remote - - - - - - - - - - The Presentation Remote is compatible with 10.4. When you connect the Presentation Remote's receiver to your USB port, you will receive a window asking you to configure a keyboard. When this window appears, close the window and your Presentation Remote will work as it normally would. Please note, we had a beta driver that would allow you remap the keys of your Presentation Remote. This software was discontinued prior to Mac OS X 10.4's release and therefore not Mac OS X 10.4 compatible. Keyspan is looking into relaunching this software sometime in the future. - - - - - - - - - - - - - - - - - - - - - - USB to Serial Adapter and Mac OS X 10.4 (Tiger) Compatibility (any model) - - - - - - - - - - - - - - - - - - - - - - The current 1.8 version of USB to Serial Adapter software is compatible and has been tested with Mac OS X 10.4. - - - - - - - - - - - - - - - - - - - - - - SXPro and Mac OS X 10.4 (Tiger) Compatibility: - - - - - - - - - - - - - - - - - - - - - - The current 1.2 version of USB to Serial Adapter software is compatible and has been tested with Mac OS X 10.4. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Other Keyspan Products and Mac OS X 10.4 (Tiger) Compatibility: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Other Keyspan products that do not require any special software (such as USB hubs, mice, USB to Parallel cables) installation are expected to continue to work on Mac OS X 10.4. Please note that if you are additional 3rd party software with Keyspan devices (ie GimpPrint, mouse drivers, etc), please contact the vendor of your software for their Mac OS X 10.4 compatibility information. - - - - - - - Final Notes - - - - - - - If you wish to be notified by email when this FAQ is updated, please click the NOTIFY ME... button at the bottom of this FAQ.[Last Updated: Sep 25, 2008]

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[FAQ-374] What does the error 'The Keyspan DMRMapperApplication is missing the necessary configuration files. Please re-install.' mean? Why do I get the error message 'The Keyspan DMRMapperApplication is missing the necessary configuration files. Please re-instal

The error 'The Keyspan DMRMapperApplication is missing the necessary configuration files. Please re-install.' means that when the Keyspan Remote Software could not find its configuration files on your computer. The configuration files are used by the Keyspan Remote Software for a) determining what type of remote to 'listen' for (the Keyspan *.CFG file) b) determine what buttons are on that remote (the Keyspan *.REM file(s)) and c) what ACTION happens when you press a button on the remote (the Keyspan *.MAP file(s)). You will get this message if the Keyspan configuration files are not in your User's LIBRARY folder ([yourUserName]/Library/Preferences/Keyspan DMR Preferences/). This is usually caused by the following scenarios: * the Keyspan config files were deleted. * your Keyspan Remote Software installation failed due to permissions issues (ie you installed the Keyspan software using an account that does not have admin permissions). * the permissions of the Keyspan configuration files were changed by a 3rd party application * your User/Home directory is not on the same partition as your Mac OS X 'System' folder (because your User/Home folder is on a network server or because you changed the location of your User/Home folder to another partition) If you receive this error, please contact Keyspan tech support for help resolving this issue. Additional Info: The Keyspan configuration files for the Keyspan Remote software are kept in the following location: - /Users/[UserName]/Library/Preferences/Keyspan DMR Preferences/ - /Users/[UserName]/Library/Preferences/Keyspan DMR Preferences/com.keyspan.remote.plist - /Users/[UserName]/Library/Preferences/Keyspan DMR Preferences/com.keyspan.musicdb.plist - /Users/[UserName]/Library/Preferences/Keyspan DMR Preferences/Keyspan DMR Map Editor.plist Notes: - - - - Keyspan remote software supports user folders that are not on the same hard drive/partition as the system folder in our version 2.4x software. If you are having this problem, uninstall your existing software, and then install the 2.4x software. Potential Workaround - - - - - - - - - - - If your user folder/preference folder is located on a different partition than your system folder, creating a 'symlink' to your 'UserName' folder will often solve this issue. Please note that this is an unsupported workaround.[Last Updated: Sep 25, 2008]

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[FAQ-392] Software/Drivers: Presentation Remote Software for Mac and Windows

On Windows 98 SE, Me, 2000, XP, Vista and on Mac OS 9.1 through Mac OS X, the drivers needed for the Presentation Remote are built into your operating system. These drivers will allow to use the Presentation Remote for controlling your mouse cursor, PowerPoint, and Keynote. On Mac OS X 10.4.x, you will receive a 'Keyboard identification' window when you first connect the receiver. You can ignore this message. Windows Note - - - - - - - - If Windows asks for a driver, is is asking for the Microsoft HID keyboard drivers and the Microsoft HID mouse drivers. These drivers are usually preinstalled but in your case they were not. Windows now needs an official Windows CD to obtain the drivers and copy them to your hard drive. Since the drivers are created by Microsoft, they are not available via download. You will need a Windows CD for your OS to get these drivers (ie a Windows 2000 CD if you are running Windows 2000). - - - - - THIS INFORMATION IS HERE FOR ARCHIVAL PURPOSES >>>>> IMPOTANT NOTE- Keyspan had previously offered a beta release of of a key remapping utility for the Presentation Remote. The software is no longer available. This software offered temporarily as a beta but, due to lack of interest, it was discontinued. The following information applied to this software and is left here for archival purposes... THIS SOFTWARE IS NOT NECESSARY FOR USE OF THE KEYSPAN PRESENTATION REMOTE >>>>> Additional Info About Optional Programming Software: For Windows 2000, XP, and Mac OS X (10.2.x and 10.3.x) users, Keyspan used to offer software that would allow you to customize the default button settings of your Presentation Remote. This software was OPTIONAL and is only required if you want to program your remote perform various actions such as keystrokes, launch/open a application/file, send text strings, etc. The beta version of this software is no longer supported nor available for download. References to this software have been removed from our packaging. Eventually, this software will also be removed from our website. If you plan on using this unsupported software, please make sure that you DISCONNECT your Keyspan receiver from your USB port when you run the installer. Failure to do so may cause problems that would make your remote stop function until you uninstall this beta software. [Last Updated: Sep 26, 2008]

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[FAQ-408] When I try install my Keyspan software, I get the following error stating: 'Incompatible version of the RPC stub, error number 0x80070725'. What does this mean?

The error, 'Incompatible version of the RPC stub, error number 0x80070725', is related to certain incorrect installation of certain files. This problem is not Keyspan related but will appear when you have 3rd party software that does not install the correct drivers. For details about this problem and how to fix it, please see the following link at Microsoft's website: http://support.microsoft.com/default.aspx?scid=kb;en-us;321915[Last Updated: Sep 25, 2008]

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[FAQ-409] How long does the battery last in the Presentation Remote?

Under normal use, the Presentation Remote's battery (battery CR2450) should last approximately one year. Replacement batteries can be purchased at locations like Radioshack (in the US) and at most resellers where hearing aid and watch batteries are sold. To help ensure that you receive the maximum battery life, it is recommended that you remove the battery from your Presentation Remote when it is not in use. Your battery will drain over the course of a few hours if the battery is a) inside your remote AND b) something is continually pressing one of your remote's buttons (ie if the remote is in a tight computer bag, objects are pressing against the face of the remote, etc.). IMPORTANT NOTE: Battery life will vary depending on usage. Keyspan's warranty service does not cover battery replacement. If your battery did not work when you initially purchased the Keyspan Presentation Remote, please return the remote to your reseller for a replacement.[Last Updated: Sep 25, 2008]

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[FAQ-416] What is the USB Pinout?

As per the USB spec: Pin Name Description (typical Cable Color) 1 Vcc +5V DC (Red) 2 D- Data - (White) 3 D+ Data + (Green) 4 Gnd Ground (Black)[Last Updated: Sep 25, 2008]

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[FAQ-417] Why does PowerPoint automatically advance my slides, move by itself, or advance multiple slides? Why does my remote change wlides without me wanting to change them. How can I solve this problem?

If you have a large PowerPoint file with many images (or high res images), multimedia elements (ie embedded movies, music, etc), and/or transitions between slides, PowerPoint may temporarily stop responding to keyboard and mouse events from your Keyspan remote and/or keyboard and mouse events from your computer's keyboard and mouse. In these cases, your button press may be queue up. When PowerPoint is ready to receive events, those queued up button presses will be sent to PowerPoint. This often causes the illusion that your PowerPoint presentation is going to the next/previous slide on its own. To isolate your presentation file as a source of the problem, create a new blank presentation with several screens. Put some plain text on each screen so that you can recognize each individual slide. Next, use your Keyspan remote to move between your slides. If your performance seems to have improved, you should go through your presentation to see what element(s) PowerPoint is having trouble with. If you continue to notice that your presentation moves on its own, please keep reading. The other common cause of this problem is interference from other remotes or other RF/IR sources (RF if you have a Presentation Remote, IR if you have a Digital Media Remote, Remote for iTunes, or Express Remote). To determine if this is the case, take your Keyspan remote and computer to a different location. If you have an IR based remote, move the remote and the computer to a different room is usually sufficient. If you have a RF remote, move the remote and computer away as far as possible (40 feet or more is preferable) to avoid RF interference. Next, connect the Keyspan receiver to your computer and take out the batteries from your Keyspan remote. Setup your presentation. If you see your presentation move by itself, you ,ay still have interference. Lastly, this could be cause by a defective remote/receiver. We have not documented a single case of this happening but it is always a possibility. If you have tried the above suggestions, please feel free to contact Keyspan for warranty repair information.[Last Updated: Sep 25, 2008]

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[FAQ-421] Do Keyspan USB Devices Use IRQ (interrupt request line) addresses?

USB host devices, like USB PCI cards and the USB ports on your computers, are often assigned IRQs. However, by design, all USB devices, not just devices made by Keyspan, do not use IRQ in any way.[Last Updated: Sep 25, 2008]

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[FAQ-430] Question 1: Is the Presentation Remote a Bluetooth device? Can I use my Presentation Remote's receiver to connect other Bluetooth devices? Question 2: I have a Keyspan USB remote mouse. I assume the USB receiver is Bluetooth. What I would like to k

The Keyspan Presentation Remote (model PR-US2, PREU2 [aka TSAM-xxx]) is RF based. It does not use the Bluetooth RF specification and there you cannot use it with other Bluetooth devices. The Presentation Remote will work in the same environment with Bluetooth devices. Bluetooth devices will not interfere with performance of your Presentation Remote.[Last Updated: Sep 25, 2008]

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[FAQ-432] How do I repair disk permissions in OS X? Question 2: Can you tell me how to repair permissions on Mac OS X?

For Mac OS X 10.3.x - 10.4: To repair disk permissions: 1. Click on your desktop and go to the “Go” menu on top of your screen. 2. Select “Applications” inside the Go menu. This will open Applications window. 3. In the Applications windows, open “Utilities” folder and launch the “Disk Utility” application. This will open Disk Utility window. 4. Once the Disk Utility windows is open, select the hard drive or partition you would like to repair on the left side of window. 5. When a disk/partition is selected, click on the “First Aid” tab in the content area. 6. Click on the “Repair Disk Permissions” button to repair your disk permission. This will repair any incorrectly assigned permissions.[Last Updated: Sep 25, 2008]

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[FAQ-441] What is the difference between USB 2.0 and USB 1.1 I'm curious about the port speed on your USB Server. The description reads "4 USB 2.0 Full-Speed ports (12 Mbps)". Shouldn't USB 2.0 should be Hi-Speed (480 Mbps)?

USB 2.0 comes in three different subcategories * USB 2.0 Low Speed (up to 1.5 Mb/sec) * USB 2.0 Full Speed (up to 12 Mb/sec) * USB 2.0 Hi-Speed (up to 480 Mb/sec) USB 2.0 Hi-Speed devices can be connected to a USB 2.0 Full Speed port but they will only work at USB 2.0 Full Speed rates. Note: In many cases, USB 2.0 is incorrectly used to identify only USB 2.0 High Speed but the USB 2.0 includes differents speeds and subsumes the previous USB 1.1 spec. Note: USB 2.0 Full Speed devices (sometimes called USB 1.1 devices) connected into USB 2.0 Hi-Speed ports will continue to operate at USB 2.0 Full Speed data rates (12 Mb/sec). USB 2.0 Full Speed devices will not slow USB Hi-Speed devices as they operate independently of each other.[Last Updated: Sep 25, 2008]

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[FAQ-444] Difference between the Keyspan Remotes URM-15A, URM-15T, and URM-17A

We have sold three remotes with similar enclosures but they have slightly different charateristics. Keyspan Digital Media Remote [Discontinued]: included a 15 button (and later a 17 buttob remote and USB receiver) Controls Mac and Windows computers.[Last Updated: Sep 25, 2008]

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[FAQ-447] When I press the blue button in media mode, it launched Real Player instead of Media Player. How can I fix this? When I press the blue button in media mode, the button launches the RealPlayer/Windows Media Player/other media app

When you are running Windows 2000/XP, Windows Media Player is the default media player in Windows. When you press the laser button in Media Mode, it will open whatever default player in Windows. (i.e. Windows Media Player). Now, when you install the third party media player (i.e. Real Player, iTunes etc), it may ask you to configure itself as default player for all media files in Windows. If you select this player as default media player in Windows, then the next time when you press laser button in Keyspan Remote, it will launch this player instead of Windows Media Player. To make the Windows Media Player as the default player in Windows, you may try the following and see if that helps or read the documentation of Windows Media Player on how to do this. 1. Open the Windows Media Player. (Start -> All Programs -> Windows Media Player) 2. Click on the Tools menu and select Options. 3. Click on the File Types tab 4. Click on the Select All button 5. Click on OK to save your change. 6. Restart your computer[Last Updated: Sep 25, 2008]

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[FAQ-448] How do I obtain a replacement CD? My Keyspan device did not come with a CD. How do I obtain a replacement CD? My Keyspan device came with a broken CD. How do I obtain a replacement CD?

If you do not have a software CD for your Keyspan product, please note that the fastest way to obtain the your device's software and documentation is to download it from the following website: WEBSITE If you still require a replacement CD, please contact techsupport@tripplite.com with your NAME, ADDRESS, and PHONE NUMBER. CD are sent via USPS (United States Postal Service).[Last Updated: Sep 26, 2008]

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[FAQ-453] What color is the laser on the Presentation Remote, Easy Presenter? What color does the laser pointer have?

The laser pointer's color is 'red' on both the Presentation Remote (http://www.keyspan.com/products/usb/presentationremote/) and the Easy Presenter (http://www.keyspan.com/products/usb/prez1/).[Last Updated: Sep 25, 2008]

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[FAQ-457] Does Keyspan have any Windows NT compatible products? Why doesn't the Keyspan File Transfer Cable load/install on Windows NT?

Most Keyspan products require at least Windows 98 or better. For specific information about a certain product's minimum system requirements, please see that product's documentation and our web page on Keyspan's website. Windows NT is often not supported due to the stability of USB drivers on Windows NT. Additional Info About the UFT-125 (Keyspan File Transfer Cable) Please note that the 'parallel' side of the UFT-125 is not supported on Windows NT. The Parallel side requires: Windows 95/98/98SE/Me/2000/XP.[Last Updated: Sep 25, 2008]

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[FAQ-462] I am running Win 98 second edition. When I plug in the Keyspan Presentation Remote receiver, "Found New Hardware" dialog opens and is trying to install the driver. What should I do? Is it possible to install the HID items on my Win 98 second edition m

Keyspan Presentation Remote uses Microsoft Windows HID (Human Interface Devices) driver. Human Interface Device drivers are included since Windows 98 Second Edition operating system or later. (i.e. Windows 98 SE/Windows ME/Windows 2000/XP) If USB HID driver hasn’t already been installed, Windows will prompt you for "Found New Hardware" as soon as you connect the USB receiver. When the Found New Hardware wizard appears, direct Windows to search for the driver on your hard drive. If the installation is not successful (i.e. Driver not found), you’ll need to insert your Windows 98 SE/ME/2000/XP CD in your CD-ROM to provide the appropriate USB HID driver. If you have question on how to install USB HID driver from Windows installation CD, please contact Microsoft tech support.[Last Updated: Sep 25, 2008]

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[FAQ-471] PowerBook/MacBook Trackpad Doesn't Work When My Keyspan Remote Is Connected

If your PowerBook's trackpad stops working when you connect your Keyspan Remote's RF receiver (Easy Presenter or Presentation Remote), you probably have the "IGNORE TRACKPAD WHEN MOUSE IS PRESENT" option enabled. This happens because your Keyspan RF receiver is seen by your computer as both a keyboard AND a mouse. Since a 'mouse is present', your trackpad will be disabled. This only happens when the "IGNORE TRACKPAD WHEN MOUSE IS PRESENT" option is enabled. You should also experience when connecting any USB mouse to your computer. To disable "IGNORE TRACKPAD WHEN MOUSE IS PRESENT" on Mac OS X, do the following: 1. Go to the APPLE menu (in the menu bar) and select SYSTEM PREFERENCES. This will open a SYSTEM PREFERENCES window. 2. Select the KEYBOARD & MOUSE icon. This will show you the KEYBOARD & MOUSE window. 3. In the KEYBOARD & MOUSE window, click the TRACKPAD tab. 4. In the TRACKPAD tab, locate the IGNORE TRACKPAD WHEN MOUSE IS PRESENT checkbox (at the bottom of the window) and 'uncheck' this option (there should not be a checkmark in the checkbox). 5. Your trackpad should now work when you connect your Keyspan RF receiver. To solve this issue, simply disable “Ignore Track-pad When Mouse Is Present” option and you should be able to use your track-pad while Keyspan Presentation Remote/Easy Presenter USB receiver. Note: If you connect Keyspan Presentation Remote/Easy Presenter receiver to OS X 10.4.x machine, OS 10.4.x will detect a new external “Keyboard”. It might launch “Keyboard Setup Assistant” and try to install this new “Keyboard”. This is the new feature of Tiger OS 10.4.x. Just simply close this “Keyboard Setup Assistant”. Then you should be able to use your Keyspan Presentation Remote or Keyspan Easy Presenter.[Last Updated: Sep 25, 2008]

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[FAQ-486] Why is the laser pointer on my Keyspan remote very weak and not bright as it should be? What can I do about this?

The dim laser pointer usually means that your Keyspan remote's batteries are weak and need replacing. If you have just purchased your remote, please return it to your point of purchase. Please note that batteries in a Keyspan remote last about one year. You will see the intensity of the laser pointer's light dimish towards the very end of your battery's life.[Last Updated: Sep 25, 2008]

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[FAQ-499] 'Keyboard identification' window appears when Keyspan receiver is connected Mac OS X 10.4

Mac OS X 10.4 includes a new feature that helps you setup USB keyboards on your computer. You will get the 'Keyboard identification' window anytime you connect a new USB keyboard that your Mac OS X 10.4 computer has not seen before. This window asks to type certain letters on the connected keyboard. The Keyspan Presentation Remote (PR-US2, PR-EU2, TSAM-001) and the Keyspan Easy Presenter are seen by your computer as a keyboard (and mouse in the case of the Presentation Remote). This is what allows you to use these remotes without installing any software. If you get this message, please close the 'Keyboard identification' window. Mac OS X will remember that you closed this window and it will not popup again. Your remote will work once you close this window. If your remote does not work, please sync/pair your remote to receiver again.[Last Updated: Sep 25, 2008]

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[FAQ-500] How do I uninstall the beta software for my Presentation Remote? I installed the software that let's program the Presentation Remote's button. How do I uninstall this software? How do I uninstall KeyspanRFDMR16 software? I'd like to go back to the

To uninstall the beta software for the Keyspan Presentation Remote, please do the following: 1. Disconnect the Keyspan receiver from your USB port. 2. Mac Users: Open the KeyspanDMR application. In the Keyspan Remote Software, select the UNINSTALL command from the SETTINGS menu (in the menu bar). This will remove all Keyspan related files. Next, close the KeyspanDMR application and move it to the trash. Reboot. When your Mac boots up again, connect the Keyspan receiver to your computer. 2. Windows Users: Open the ADD/REMOVE PROGRAMS control panel. REMOVE any Keyspan entries in the ADD/REMOVE PROGRAMS control panel. This will remove all Keyspan related files. Next, reboot. When your PC boots up again, connect the Keyspan receiver to your computer. 3. Uninstall complete.[Last Updated: Sep 25, 2008]

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[FAQ-529] Why do I get the error 'This is the Postfix program at host mail.innosys.com.' when I try to email support@keyspan.com Error: This is the Postfix program at host mail.innosys.com. This is the Postfix program at host mail.innosys.com. I'm sorry to h

Keyspan has disabled certain email accounts. If you are replying to a message that we sent you, please note the link that was listed at the bottom of your email. This link will look something like this: - - - - - SAMPLE MESSAGE/LINK DO NOT REPLY TO THIS MESSAGE.. [Last Updated: Sep 25, 2008]

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[FAQ-537] How do I Turn OFF the Presentation Remote? Do I need or is there a way to turn the Presentation Remote off when it is not in use? DUPLICATE

The Presentation Remote will auto-disable certain features to preserve battery power however there is no way to "turn off" the remote control. When you are not pressing any buttons on the remote, the remote will not draw power from the battery. If you have enabled the remote's laser pointer or have activated the 'Media Mode', the remote will turn off these features after several minutes of non-activity. If you are storing or transporting the Presentation Remote, we recommend that you remove the battery from the remote control. If a button is pressed on the remote control and stays pressed, you can easily drain the remote's battery. [Last Updated: Sep 25, 2008]

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[FAQ-564] Is My Keyspan device compatible with Bootcamp (Windows booted on Intel Mac)? Does Keyspan support Apple's Bootcamp?

Apple's software that lets you install Windows XP on your Intel based Mac, allows your Mac hardware to boot directly into Windows. This makes your Mac hardware into a 'real Windows computer'. Because of your Mac is running Windows directly, your Mac is identical to any other Windows PC. This gives you the same functionality, performance, and reliability of USB/Serial/Parallel/etc that you would find on a 'real Windows computer' (as opposed to Windows running in an emulator ie VirtualPC/Parallels). At this point, any Keyspan device that has Windows drivers is compatible with Bootcamp. Please note that certain Keyspan products are Mac only like the USA-28X (Windows never had Din8 connectors therefore most Windows apps don't know how to communicate with Din8 ports). In short, if your Mac supports Bootcamp and you have Keyspan product that shipped with Windows drivers, this will work and it is 100% supported by Keyspan. ADDITIONAL NOTE: Bootcamp, as of July 2006, is beta software. This information may change but Keyspan does not expect it to. However, this will only be determine when Apple releases Bootcamp as a non-beta software. [Last Updated: Sep 25, 2008]

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[FAQ-571] Windows Vista Compatibility (32bit and 64bit Info)

Update - Dec 12, 2007: New Keyspan USA-19HS Vista 32bit and Vista 64bit drivers posted. Update - July 18, 2007: Keyspan Server Vista 32bit drivers posted. Update - July 17, 2007: USA-49WG Vista drivers posted. Update - July 17, 2007: USA-49W and USA-49WLC Vista drivers posted. Update - July 9, 2007: IR Remote Software GM drivers posted for URM15A (Digital Media Remote), URM-15T (Remote for iTunes), and URM-17A (Express Remote). Update - July 9, 2007: USA-19HS GM drivers posted. Update - Mar 25, 2007: Keyspan will be adding Vista support for the UPR-112 (Not the same as the UPR-112G), USA-49W/USA-49WLC (Not the same as the USA-49WG), and Keyspan IR Remote software in the near future. Update - Feb 20, 2007: USA-49WG drivers available again. Update - Feb 15, 2007: IR Remotes (URM-15A, URM-15T, URM-17A) remote drivers are not planned at this time (This has changed - See Mar 25, 2007 Update). We will post more information in the coming weeks. Update - Feb 8, 2007: USA-49WG drivers have been removed. If you have already downloaded the 49WG drivers, please wait for our next release. It should be released shortly. Update - Jan 31 2007: Vista 32 bit *Beta* drivers are available for the following products: - USA-19HS - USA-49WG - UPR-112G (uses the USA-19HS driver) - US-4A - PS-4A. DO NOT USE THESE DRIVERS ON VISTA 64 BIT Please note that Vista 64 bit is not yet supported. Our current betas will allow you to install on Vista 64 bit but nothing is supported. If you install the drivers on Vista 64 bit, you will not be able to uninstall them. Update - Jan 31 2007: Our USA-19HS / UPR-112G driver is ready for download. Please note that this driver is in beta form. Update - Jan 28 2007: We will be releasing Vista 32bit compatible drivers next week (the week that Vista ships to all customers). These drivers will be released in beta form. The following products will have Vista 32bit compatible drivers in beta form: USA-19HS USA-49WG UPR-112G US-4A IR Remotes (URM-15A, URM-15T, URM-17A) Vista 64 bit support is being worked on for the USB Serial Adapters, USA-19HS and UPR-112G. - - - Keyspan expects to have Windows Vista compatible drivers sometime in January 2007. In general, Keyspan supports most major OS releases (like Vista and Mac OS X 10.5) around the time that they are released to the public and available for purchase by all customers. As of late November 2006, Vista was released as a RTM release to certain customers. Keyspan will support all customers, including users of the RTM Vista release, when we release our Vista compatible drivers (expected sometime in Jan 2007). Please note that release dates are subject to change. Keyspan may release drivers before or after January 2007. Please check this FAQ for the most recent updates. - - - - - - - - - - DEVELOPER INFO - - - - - - - - - - If you are a developer and are writing software that takes advantage of Keyspan products and need technical information, please do not hesitate to contact Keyspan support for questions and support regarding Vista.[Last Updated: Nov 23, 2009]

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[FAQ-609] Windows Asking For Presentation Remote / Easy Presenter Drivers

Anytime you connect ANY USB device to your Windows computer's USB port, Windows will attempt to install a driver and if one is not installed, it will ask you locate the drivers for the device. In the case of the Presentation Remote (PR-US2) or Easy Presenter (PREZ1), the drivers are created by Microsoft. The Presentation Remote (PR-US2) and Easy Presenter (PREZ1) are seen as a USB keyboard and USB mouse. The USB keyboard and mouse drivers are created by Microsoft and, in most cases, these drivers are already installed. However, when Windows asks for these drivers, this means one of the following: - You do not have permission to install USB devices on your computer (because your IT department has locked your computer or you are not logged in as Administrator) - Your Windows computer does not have a complete Windows installation. In this case, use the Windows system CD that came with your computer. If this CD is not available, you will need to contact Microsoft to obtain the generic USB keyboard and USB mice drivers. - You have a copy of Windows that does not properly support modern USB devices. Windows NT 4, Windows 95, Windows 98 (1st Edition) fall under this category. Windows 98 SE (Second Edition) and above (Me, 2000, XP, Vista, etc) do support modern USb devices If you have any question about this topic or need additional support, please contact: techsupport@tripplite.com If Windows is asking for your Presentation Remote (PR-US2) or Easy Presenter (PREZ1) drivers, it is because the Windows keyboa INCOMPLETE TEXT[Last Updated: Sep 25, 2008]

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[FAQ-631] Presenation Remote Frequency (433 MHz for current models)

The current shipping version of the Keyspan Presentation Remote (part# PR-US2) uses 433 Mhz. This remote is identified with locating the blue laser pointer (older remotes had a pink laser button) Older PR-US2 units (that had pink laser buttons) used 900 Mhz. These remotes have been discontinued for sometim.[Last Updated: Sep 25, 2008]

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[FAQ-695] Mac OS X 10.5 (Leopard) Compatibility

Note: This FAQ will be updating frequently during the 60 days after Mac OS X 10.5's release. Keyspan has tested our products under prerelease versions of 10.5. The following information is based on this testing and should apply to the public release of 10.5. We will be testing the public version of 10.5 after it has been released on Oct 26, 2007. Our results will be updated here. Please note that many of our products are used by other applications (ie Palm software uses our serial ports to communicate with Palm handhelds, Skype software and our VoIP phone, GPS software with GPS hardware connected via a Keyspan adapter). Please make sure that your 3rd party software (ie Palm software, GPS software, etc) is 10.5 compatible. USB to Serial Adapters (any USA-xxx model adapter, any UPR-xxx port replicator) Software version 2.4 or later - COMPATIBLE USB/Print Server (US4A, PS4A, U2S2A) COMPATIBLE Update to software version 2.1b4. An uninstaller is also available (v2.1b3). This version has been posted on our downloads page. Software version 2.0.1 or earlier - NOT COMPATIBLE. We will be releasing an update shortly to address 10.5 issues. Do not install v2.0.1 or earlier on 10.5. IR Based Remotes (any UIA-xxx receiver and REM-xxx remote) Software version 2.4b4 or later - COMPATIBLE. Please note that Express Remotes connected to Airport Express units don't require software. This is expected to work in 10.5 as well. RF Based Remotes (PRUS2, PREZ1, ERRF1, PRPRO3) COMPATIBLE - no drivers needed. For remotes that require software to enable F5, please note that we will be releasing an update for 10.5. TuneView USB COMPATIBLE TuneView for iPod COMPATIBLE - software is only needed for firmware updates. This software is 10.5 compatible. USB Hubs / USB PCI and CardBus Cards / Firewire PCI and CardBus Cards COMPATIBLE - no drivers needed. VoIP Phone Our 1.1.6 software seems to work on 10.5 with Skype v 2.6.0.184 however Skype recommends that you use Skype v 2.7.0.195 BETA for 10.5. We're still testing this version. We won't be ready to say we have 10.5 compatibility until 10.5 support is released in non-beta form from Skype. Bluetooth Adapter COMPATIBLE - no drivers needed. UP-6C/UP-6CM UNTESTED. We will be testing this product shortly. SX Pro Serial Card UNTESTED. If you have any problems with the SXPro Card with 10.5, please contact techsupport@tripplite.com [Last Updated: Sep 26, 2008]

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[FAQ-744] Differences between PREZ1, PR-US2, and PR-PRO3

Keyspan sells three different USB presentation remotes: * PREZ1 - Easy Presenter ( http://www.keyspan.com/products/prez1/ ) * PR-US2 - Presentation Remote ( http://www.keyspan.com/products/PR-US2/ ) * PR-PRO3 - Presentation Remote ( http://www.keyspan.com/products/PR-PRO3/ ) Each remote is made to serve different purposes and users however all remotes essential do the same thing - control PowerPoint and Keynote. This FAQ is a brief outline of the differences between each remote and highlight the features that makes each remote unique. - - - - - - - - - - - - - - - Similarities In All Models - - - - - - - - - - - - - - - Every Keyspan presentation remote contains a slide forward and slide back (aka next/previous slide) buttons as well as volume control buttons for controlling your computer's system volume. All remotes contain a laser pointer button. - - - - - - - - - - - - - - - PREZ1 - Easy Presenter http://www.keyspan.com/products/prez1/ - - - - - - - - - - - - - - - This remote was designed to be an easy to use remote control with individual buttons for different actions. The PREZ1 is perfect for anyone using our remote exclusively for PowerPoint and/or Keynote. Since it is entirely button based, you can give the remote to anyone have them start using it right away. Buttons include: * Next Slide * Previous Slide * Volume Up * Volume Down * Mute * Laser Pointer * Black Screen * F5 (Start slideshow in PowerPoint for Windows) * ESC (end slideshow in PowerPoint and Keynote) * On/Off switch This remote uses a coin style battery and includes a dedicate ON/OFF switch (the PR-PRO3 has this as well but the PR-US2 does not). This remote does not include mouse control like the PR-US2 and PR-PRO3. - - - - - - - - - - - - - - - PR-US2 - Presentation Remote http://www.keyspan.com/products/PR-US2/ - - - - - - - - - - - - - - - The PR-US2 was our first presentation remote. It includes mouse control with left and right click buttons but lacks the the black screen, F5, ESC. While it has volume control buttons, there isn't a dedicated button for volume controls. Instead this remote features a MODE button that gives each button a different purpose depending one which mode your are in (PRESENTATION mode vs MEDIA Mode). Buttons include: * Next Slide * Previous Slide * Volume Up (Via MEDIA mode) * Volume Down (Via MEDIA mode) * Mute (Via MEDIA mode) * Laser Pointer (must be enabled by pressing two buttons) * Mouse control pad * Left/Right mouse click The remote uses a coin style battery and lacks an on/off switch. Because of this, the remote requires the laser point to be enabled prior to using it (this is done by pressing two buttons on the remote). - - - - - - - - - - - - - - - PR-PRO3 - Presentation Remote http://www.keyspan.com/products/PR-PRO3/ - - - - - - - - - - - - - - - The PR-PRO3 is our latest remote combines the features of the PR-US2 and PREZ1 and adds some new features as well. It uses two AA batteries (which for some users are easier to replace and use) and has a storage area in the remote for the USB receiver. It includes mouse control, two types of slide control, as well as volume controls. Buttons include: * Next Slide (on the remote's face) * Previous Slide (on the remote's face) * Next Slide (via swicth on right side of remote) * Previous Slide (via swicth on right side of remote) * Volume Up * Volume Down * Laser Pointer * Mouse control pad * Left/Right mouse click * Black Screen * F5 and ESC (Press and hold F5 to ESC) * On/Off switch - - - - - - - - - - - - - - - Recommendations - - - - - - - - - - - - - - - Selecting a remote comes down to personal preference but there are some distinct areas where certain remotes may be better suited to you. If you need to mouse control, you'll specifically need the PR-US2 or the PR-PRO3 since the PREZ1 does not include mouse control. If you are controlling programs besides PowerPoint and Keynote, the PR-US2 and PR-PRO3 are better suited since they include mouse control. If you don't need mouse control, the PREZ1 is a great remote since it is entirely button based. This makes it easy for people to control powerpoint since there's less buttons. If you have any questions, please feel free to contact us.[Last Updated: Sep 25, 2008]

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[FAQ-745] PowerPoint 2003 Issue - Presenters View and Dual Monitors

Microsoft PowerPoint 2003's Presenter View mode uses the following keystrokes: Space or Right Arrow - Advance to the next animation/slide Backspace or Left Arrow - Return to previous animation/slide Page Up - Scrolls Speaker's notes up Page Down - Scroll Speaker's notes down Note: This issue only affects users that a) use PowerPoint 2003 AND b) use PowerPoint 2003's Presenters View option. If you do not use Presenter View, this will not affect you. If you press Up or Down arrow keys on your Keyboard when you are using Presenter View mode, slides will keep forwarding in Microsoft PowerPoint 2003. Since Keyspan Easy Presenter version B is preprogramed to send out Up (backward button) or Down (Forward button) keystroke to your computer, thus slides would keep forwarding even you press the backward button on the remote. The Forward ad Backward buttons on Keyspan Presentation Remote Pro (PR-PRO3 - http://www.keyspan.com/products/PR-PRO3/) is pre-programmed to send out Left or Right keystrokes to the computer, thus it works fine with Microsoft PowerPoint 2003 Presenter View or regular mode.[Last Updated: Sep 25, 2008]

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[FAQ-746] PR-US2 HowTo: Pair Remote with USB Receiver

To pair your remote to your USB receiver, please follow these instructions: 1. On your remote control, press the white triangular mode button. A green light will turn on indicating that you've switched into MEDIA mode. If the light turns on, press the button again to return to PRESENTATION mode. If you saw the green light and have turned it off, proceed to Step 2. - - - If the light does not turn on, your remote does not have battery power and you cannot proceed until you install the battery correctly (+ side up) or replace the battery. 2. Connect your USB receiver to your USB port. 3. Using a paper clip or similar object, press the reset button on top of the USB receiver. Your receiver is now in pairing mode. Note, you should feel a button being pressed when you press down with your paper clip. 4. On the remote control, start moving the mouse control button. You will see your mouse cursor moving. If you see the mouse cursor moving, your remote has been paired and you are ready to start using the remote.[Last Updated: Sep 26, 2008]

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[FAQ-757] Corel Presentations X3 compatibility

Keyspan's Presenation Remotes have been tested to work Corel Presentations X3. By default. Corel Presentations X3 uses the same commands as PowerPoint to navigate between slides once you are in Slide Show mode. Because of this, your can use the next/previous slide buttons on our remotes to move between slides. Unlike PowerPoint, Corel Presentations X3 does not use F5 to start Slide Show mode. If your Keyspan remote has an F5 key and you want to use that button to start a Corel Presentations Slide Show, you need to access Corel Presentations' settings to remap F5 keyboard shortcut to Start Slide Show (Corel Presentations online help shows how to map keyboard shortcuts). If you have any questions about Keyspan presentation remote's and Corel Presentations, please do not hesitate to contact Keyspan.[Last Updated: Sep 25, 2008]

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[FAQ-790] * Do the Keyspan Remotes work with the Windows 7 Operating System?

The PR Series (PR-EZ1, PR-US2 and PR-PRO3) use the HID drivers, which are part of the Microsoft OS platform. Because no additional software is required, and the remotes are truly plug-and-play, they are Windows 7 compatible. In addition, the RF Remote (ER-V2) for Windows Vista is also compatible with Windows 7.[Last Updated: Nov 19, 2009]

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