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How to Order On-Site Services for Your 3-Phase UPS
Our factory-trained technicians provide a range of on-site services, including commissioning, maintenance and repairs, to help ensure your 3-phase UPS systems maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
Our factory-trained technicians provide a range of services, including commissioning, maintenance and repairs, to help ensure your Eaton products maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
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OVERVIEW
UPS Type
INPUT
Input Phase
Rated input current (Maximum Load)
Nominal Input Voltage(s) Supported
UPS Input Connection Type
UPS Input Cord Length (ft.)
Recommended Electrical Service
Input Circuit Breakers
OUTPUT
Output Capacity (VA)
Output Capacity (kVA)
Output Capacity (Watts)
Output Capacity (kW)
Frequency Compatibility
Frequency Compatibility Details
Output Voltage Regulation (Line Mode)
Output Voltage Regulation (Battery Mode)
UPS Output Receptacles (Surge Suppression Only)
Hot-Swap PDU options
Output AC Waveform (AC Mode)
Output AC Waveform (Battery Mode)
Nominal Output Voltage(s) Supported
Output Receptacles
Individually Controllable Load Banks
Nominal Voltage Details
Output Capacity Details
Power Factor
Output Circuit Breakers
BATTERY
Battery Type
Runtime Full Load (min.)
Runtime Half Load (min.)
Expandable Runtime
DC System Voltage (VDC)
Battery Access
Internal UPS Replacement Battery Cartridge
Battery Replacement Description
Battery Recharge Rate (Included Batteries)
Lithium Batteries
USER INTERFACE, ALERTS & CONTROLS
Switches
Audible Alarm
LED Indicators
Front Panel LCD Display
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
UPS AC Suppression Response Time
EMI / RFI AC Noise Suppression
UPS Dataline Suppression
PHYSICAL
Primary Form Factor
Installation Form Factors Supported with Included Accessories
Optional Mounting Accessory Notes
Primary UPS Depth (mm)
Primary UPS Height (mm)
Primary UPS Width (mm)
UPS Housing Material
UPS Power Module Dimensions (hwd, in.)
UPS Power Module Weight (kg)
UPS Power Module Weight (lbs.)
Unit Weight (lbs.)
Unit Dimensions (hwd / in.)
Included Mounting Accessory Description
ENVIRONMENTAL
Operating Temperature Range
Storage Temperature Range
Relative Humidity
AC Mode BTU / Hr. (Full Load)
AC Mode Efficiency Rating (100% Load)
Operating Elevation
COMMUNICATIONS
Network Management Card Description
Communications Interface
PowerAlert Software
Communications Cable
WatchDog Compatibility
LINE / BATTERY TRANSFER
Transfer Time
Low Voltage Transfer to Battery Power (Setpoint)
High Voltage Transfer to Battery Power (Setpoint)
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
High Availability UPS Features
Green Energy-Saving Features
APPLICATIONS
UPS Applications
STANDARDS & COMPLIANCE
Product Certifications
Product Compliance
WARRANTY & SUPPORT
Product Warranty Period (U.S. & Canada)
Product Warranty Period (Latin America)
Product Warranty Period (International)
Product Warranty Period (Mexico)
Connected Equipment Insurance (U.S., Canada & Puerto Rico)
Battery Access
Includes bottom panel battery access door
Internal UPS Replacement Battery Cartridge
IMPORTANT BATTERY REPLACEMENT INFORMATION > If your BC350 UPS has no battery access door, please contact a local electronics repair technician to source and install a matching replacement battery; If your BC350 UPS does have a battery replacement door and the original battery inside has a rating of 12V 2.8AH, please contact Tripp Lite for assistance
Battery Replacement Description
Replaceable internal battery (see manual)
USER INTERFACE, ALERTS & CONTROLS
Switches
Power switch enables UPS on / off control
Audible Alarm
Alarm reports low-battery, fault, overload and replace battery conditions; Alarm remains silent during battery mode operation until low-battery status occurs; See manual for additional alarm notifications
LED Indicators
Single green LED reports Line Power Mode (ON continuous), Battery Backup mode (flashes ON every 10 seconds); See manual for additional LED notifications
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
316
UPS AC Suppression Response Time
Instantaneous
EMI / RFI AC Noise Suppression
Yes
PHYSICAL
Primary Form Factor
Desktop
Installation Form Factors Supported with Included Accessories
Tower; Ultra-compact desktop; Wallmount
Nominal Voltage Details
120v nominal output in battery mode
BATTERY
Battery Type
Valve Regulated Lead Acid (VRLA)
Runtime Full Load (min.)
1.2 min. (300W)
Runtime Half Load (min.)
5 min. (150W)
Expandable Runtime
No
DC System Voltage (VDC)
12
Battery Access
Battery access door
Internal UPS Replacement Battery Cartridge
IMPORTANT BATTERY REPLACEMENT INFORMATION > If your INTERNET550SER has no battery access door, please contact a local electronics repair technician to source and install a matching replacement battery; If your INTERNET550SER UPS does have a battery replacement door and the original battery inside has a rating of 12V 3.6AH, please order Tripp Lite replacement battery Model Number RBC36H
Battery Replacement Description
Replaceable internal batteries (see manual)
Battery Recharge Rate (Included Batteries)
6.5 hours (10% to 90%)
USER INTERFACE, ALERTS & CONTROLS
Switches
Switch controls power off/on status
Audible Alarm
UPS remains silent in battery backup mode; Alarm sounds only to report low-battery, fault, overload and replace-battery conditions
LED Indicators
1 Status LED reports operating mode and fault status
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
316
UPS AC Suppression Response Time
Instantaneous
EMI / RFI AC Noise Suppression
Yes
UPS Dataline Suppression
1 line TEL/DSL or Ethernet
PHYSICAL
Primary Form Factor
Desktop
Installation Form Factors Supported with Included Accessories
Tower; Ultra-compact desktop; Wallmount
Primary UPS Depth (mm)
185
Primary UPS Height (mm)
105
Primary UPS Width (mm)
110
UPS Housing Material
ABS
UPS Power Module Dimensions (hwd, in.)
4.13 x 4.33 x 7.28
UPS Power Module Weight (kg)
1.80
UPS Power Module Weight (lbs.)
3.96
Unit Weight (lbs.)
3.960
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 113°F (-15° to 45°C )
Relative Humidity
0 to 90%, non-condensing
AC Mode BTU / Hr. (Full Load)
13.1
AC Mode Efficiency Rating (100% Load)
>98%
Operating Elevation
0-10000 ft. (0-3000 m)
COMMUNICATIONS
Network Management Card Description
Network management not supported
Communications Interface
DB9 Serial
PowerAlert Software
For local monitoring via the UPS’s built-in DB9 Serial port, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
DB9 serial interface cable included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
LINE / BATTERY TRANSFER
Transfer Time
6 milliseconds typical (10 milliseconds max)
Low Voltage Transfer to Battery Power (Setpoint)
95
High Voltage Transfer to Battery Power (Setpoint)
145
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Surge/noise protection
Green Energy-Saving Features
Greater than 95% efficiency - GREEN UPS
APPLICATIONS
UPS Applications
Computer/Peripherals; Retail/Point of Sale; Hospitality
STANDARDS & COMPLIANCE
Product Certifications
RETIE (Colombia); CSA (Canada); NOM (Mexico); UL 1778
Product Compliance
RoHS; FCC Part 15 Class B (USA)
WARRANTY & SUPPORT
Product Warranty Period (U.S. & Canada)
3-year limited warranty
Product Warranty Period (Latin America)
3-year limited warranty
Product Warranty Period (International)
2-year limited warranty
Product Warranty Period (Mexico)
3-year limited warranty
Nominal Voltage Details
120v nominal output in battery mode
BATTERY
Battery Type
Valve Regulated Lead Acid (VRLA)
Runtime Full Load (min.)
1.2 min. (300W)
Runtime Half Load (min.)
5 min. (150W)
Expandable Runtime
No
DC System Voltage (VDC)
12
Battery Access
Battery access door
Internal UPS Replacement Battery Cartridge
IMPORTANT BATTERY REPLACEMENT INFORMATION > If your INTERNET550U has no battery access door, please contact a local electronics repair technician to source and install a matching replacement battery; If your INTERNET550U UPS does have a battery replacement door and the original battery inside has a rating of 12V 3.6AH, please order Tripp Lite replacement battery Model Number RBC36H
Battery Replacement Description
Replaceable internal batteries (see manual)
Battery Recharge Rate (Included Batteries)
6.5 hours (10% to 90%)
USER INTERFACE, ALERTS & CONTROLS
Switches
Switch controls power off/on status
Audible Alarm
UPS remains silent in battery backup mode; Alarm sounds only to report low-battery, fault, overload and replace-battery conditions
LED Indicators
1 Status LED reports operating mode and fault status
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
316
UPS AC Suppression Response Time
Instantaneous
EMI / RFI AC Noise Suppression
Yes
UPS Dataline Suppression
1 line TEL/DSL or Ethernet
PHYSICAL
Primary Form Factor
Desktop
Installation Form Factors Supported with Included Accessories
Tower; Ultra-compact desktop; Wallmount
Primary UPS Depth (mm)
185
Primary UPS Height (mm)
105
Primary UPS Width (mm)
110
UPS Housing Material
ABS
UPS Power Module Dimensions (hwd, in.)
4.13 x 4.33 x 7.28
UPS Power Module Weight (kg)
1.80
UPS Power Module Weight (lbs.)
3.96
Unit Weight (lbs.)
4.920
Unit Dimensions (hwd / in.)
4.130 x 4.330 x 7.280
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 113°F (-15° to 45°C )
Relative Humidity
0 to 90%, non-condensing
AC Mode BTU / Hr. (Full Load)
13.1
AC Mode Efficiency Rating (100% Load)
>98%
Operating Elevation
0-10000 ft. (0-3000 m)
COMMUNICATIONS
Network Management Card Description
Network management not supported
Communications Interface
USB (HID enabled)
PowerAlert Software
For local monitoring via the UPS’s built-in USB port, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB interface cable included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
LINE / BATTERY TRANSFER
Transfer Time
6 milliseconds typical (10 milliseconds max)
Low Voltage Transfer to Battery Power (Setpoint)
95
High Voltage Transfer to Battery Power (Setpoint)
145
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Surge/noise protection
Green Energy-Saving Features
Greater than 95% efficiency - GREEN UPS
APPLICATIONS
UPS Applications
Computer/Peripherals; Retail/Point of Sale; Hospitality
STANDARDS & COMPLIANCE
Product Certifications
CAN/CSA-C22.2 No. 107.3 (Canada); NOM (Mexico); RETIE (Colombia); UL 1778
Product Compliance
FCC Part 15 Class B (USA); FCC Part 68; RoHS
WARRANTY & SUPPORT
Product Warranty Period (U.S. & Canada)
3-year limited warranty
Product Warranty Period (Latin America)
3-year limited warranty
Product Warranty Period (International)
2-year limited warranty
Product Warranty Period (Mexico)
3-year limited warranty
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Need help with your purchase? We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.
