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How to Order On-Site Services for Your 3-Phase UPS
Our factory-trained technicians provide a range of on-site services, including commissioning, maintenance and repairs, to help ensure your 3-phase UPS systems maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
Our factory-trained technicians provide a range of services, including commissioning, maintenance and repairs, to help ensure your Eaton products maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
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OVERVIEW
UPS Type
INPUT
Input Phase
Rated input current (Maximum Load)
Nominal Input Voltage(s) Supported
UPS Input Connection Type
UPS Input Connection Description
UPS Input Cord Length (ft.)
Input Circuit Breakers
Recommended Electrical Service
Voltage Compatibility (VAC)
Nominal Input Voltage Description
OUTPUT
Output Capacity (VA)
Output Capacity (kVA)
Output Capacity (Watts)
Nominal Voltage Details
Frequency Compatibility
Frequency Compatibility Details
Output Voltage Regulation (Battery Mode)
Included Output Power Cables
Output AC Waveform (AC Mode)
Output AC Waveform (Battery Mode)
Nominal Output Voltage(s) Supported
Output Receptacles
Individually Controllable Load Banks
Output Capacity (kW)
UPS Output Receptacles (Surge Suppression Only)
Hot-Swap PDU options
Power Factor
Output Voltage Regulation (Line Mode)
Load Management Receptacles
Output Amp Capacity
BATTERY
Battery Type
Runtime Full Load (min.)
Runtime Half Load (min.)
Expandable Runtime
DC System Voltage (VDC)
Battery Recharge Rate (Included Batteries)
Battery Access
Internal UPS Replacement Battery Cartridge
Battery Replacement Description
Typical Battery Lifespan
Expandable Battery Runtime
External Battery Pack Compatibility
VOLTAGE REGULATION
Voltage Regulation Description
Undervoltage Correction
Overvoltage Correction
Severe Undervoltage Correction
USER INTERFACE, ALERTS & CONTROLS
Switches
Alarm Cancel Operation
Audible Alarm
LED Indicators
Front Panel LCD Display
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
UPS AC Suppression Response Time
UPS Dataline Suppression
EMI / RFI AC Noise Suppression
AC Suppression Response Time
PHYSICAL
Primary Form Factor
Installation Form Factors Supported with Included Accessories
Installation Form Factors Supported with Optional Accessories
Primary UPS Depth (mm)
Primary UPS Height (mm)
Primary UPS Width (mm)
UPS Housing Material
UPS Power Module Dimensions (hwd, in.)
UPS Power Module Weight (kg)
UPS Power Module Weight (lbs.)
Unit Weight (lbs.)
Rack Height
Cooling Method
Included Mounting Accessory Description
Minimum Required Rack Depth (inches)
Optional Mounting Accessory Notes
Minimum Required Rack Depth with External Battery Pack (cm)
Minimum Required Rack Depth with External Battery Pack (in.)
Minimum Required Rack Depth without External Battery Pack (cm)
Minimum Required Rack Depth without External Battery Pack (in.)
Unit Dimensions (hwd / in.)
ENVIRONMENTAL
Operating Temperature Range
Storage Temperature Range
Relative Humidity
AC Mode BTU / Hr. (Full Load)
AC Mode Efficiency Rating (100% Load)
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
Audible Noise
Operating Elevation
Storage Elevation (ft.)
COMMUNICATIONS
PowerAlert Software
Communications Cable
WatchDog Compatibility
Communications Interface
Network Management Card Description
Network Management Cards
Network Monitoring Port Description
Network UPS Tools (NUT) Compatibility
Emergency Power Off (EPO)/Remote On-Off (ROO)
Network Monitoring Port
SNMP Compatibility
Network Compatibility
LINE / BATTERY TRANSFER
Transfer Time
Low Voltage Transfer to Battery Power (Setpoint)
High Voltage Transfer to Battery Power (Setpoint)
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
UPS Input Connection Description
Attached 15cm line cord with C14 inlet. The C14 inlet accepts a user-supplied AC power cord with country specific plug.
UPS Input Cord Length (ft.)
0.5
OUTPUT
Output Capacity (VA)
1000
Output Capacity (kVA)
1
Output Capacity (Watts)
500
Nominal Voltage Details
230V nominal output in battery mode
Frequency Compatibility
50 / 60 Hz
Frequency Compatibility Details
Automatic frequency selection
Output Voltage Regulation (Battery Mode)
+/- 5%
Included Output Power Cables
Includes 2 C13 to C14 output power cables
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with input voltage as low as 159
Undervoltage Correction
Input voltages between 159 and 199 are boosted by 14%
USER INTERFACE, ALERTS & CONTROLS
Switches
2 Switches control off/on power status and alarm-cancel/self-test operation
Alarm Cancel Operation
Power-fail alarm can be silenced using alarm-cancel switch; once silenced, alarm will re-sound to indicate low-battery status
Audible Alarm
Audible alarm indicates power-failure and low-battery conditions
LED Indicators
4 LEDs indicate line power, battery power, overload and battery low/replace status
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
508
UPS AC Suppression Response Time
Instantaneous
UPS Dataline Suppression
1 line TEL/DSL (1 in / 1 out)
EMI / RFI AC Noise Suppression
Yes
PHYSICAL
Primary Form Factor
Tower
Installation Form Factors Supported with Included Accessories
Tower
Installation Form Factors Supported with Optional Accessories
Wallmount ( UPSWM - tower mounting kit)
Primary UPS Depth (mm)
191
Primary UPS Height (mm)
274
Primary UPS Width (mm)
132
UPS Housing Material
PVC
UPS Power Module Dimensions (hwd, in.)
10.8 x 5.2 x 7.5
UPS Power Module Weight (kg)
7.57
UPS Power Module Weight (lbs.)
16.7
ENVIRONMENTAL
Operating Temperature Range
+32 to +104 degrees Fahrenheit / 0 to +40 degrees Celsius
Storage Temperature Range
+5 to +122 degrees Fahrenheit / -15 to +50 degrees Celsius
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
152
AC Mode Efficiency Rating (100% Load)
92%
COMMUNICATIONS
PowerAlert Software
For local monitoring via the UPS’s built-in USB port, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB interface cable included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
USB
LINE / BATTERY TRANSFER
Transfer Time
4 milliseconds
Low Voltage Transfer to Battery Power (Setpoint)
159
High Voltage Transfer to Battery Power (Setpoint)
Yes
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Automatic Voltage Regulation (AVR); Hot swappable batteries; Surge/noise protection
Battery Recharge Rate (Included Batteries)
Less than 20 hours from 10% to 90%
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with input voltage as low as 171
Undervoltage Correction
Input voltages between 199 and 171 are boosted by 14%
USER INTERFACE, ALERTS & CONTROLS
Switches
2 Switches control off/on power status and alarm-cancel/self-test operation
Alarm Cancel Operation
Power-fail alarm can be silenced using alarm-cancel switch; once silenced, alarm will re-sound to indicate low-battery status
Audible Alarm
Audible alarm indicates power-failure and overload status; alarm can be disabled using PowerAlert software
LED Indicators
Front panel LCD display
Front Panel LCD Display
Backlighted LCD screen indicates input voltage, 5-bar battery charge level, overload, AVR, on battery and replace battery status; LCD screen rotates for rack/tower viewing
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
480
UPS AC Suppression Response Time
Instantaneous
UPS Dataline Suppression
1 line TEL/DSL (1 in / 1 out)
EMI / RFI AC Noise Suppression
Yes
PHYSICAL
Primary Form Factor
Tower
Installation Form Factors Supported with Included Accessories
Tower
Primary UPS Depth (mm)
165
Primary UPS Height (mm)
305
Primary UPS Width (mm)
89
UPS Housing Material
ABS
UPS Power Module Dimensions (hwd, in.)
12 x 3.5 x 6.5
UPS Power Module Weight (kg)
7.03
UPS Power Module Weight (lbs.)
15.5
Unit Weight (lbs.)
14.6000
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode Efficiency Rating (100% Load)
96%
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
510
COMMUNICATIONS
PowerAlert Software
For local monitoring via the UPS’s built-in USB port, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB cable included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
USB (HID enabled)
Network Management Card Description
Network management not supported
LINE / BATTERY TRANSFER
Transfer Time
4 milliseconds
Low Voltage Transfer to Battery Power (Setpoint)
171
High Voltage Transfer to Battery Power (Setpoint)
266
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Automatic Voltage Regulation (AVR); Surge/noise protection
Green Energy-Saving Features
Greater than 95% efficiency - GREEN UPS
UPS Input Connection Description
IEC320-C14 input connection accepts a variety of detachable cordsets to match country or site-specific wall receptacles
Input Circuit Breakers
10A
OUTPUT
Output Capacity (VA)
1000
Output Capacity (kVA)
1
Output Capacity (Watts)
900
Nominal Voltage Details
230V nominal output in battery mode
Frequency Compatibility
50 / 60 Hz
Frequency Compatibility Details
Automatic frequency selection
Output Voltage Regulation (Battery Mode)
+/- 5%
Included Output Power Cables
Includes 2 C13 to C14 output power cables
Load Management Receptacles
Two switchable two-outlet C13 load banks
BATTERY
Battery Type
Valve Regulated Lead Acid (VRLA)
Runtime Full Load (min.)
3.6 min. (900W)
Runtime Half Load (min.)
11.9 min. (450W)
Expandable Runtime
No
DC System Voltage (VDC)
24
Battery Recharge Rate (Included Batteries)
Less than 4.5 hours from 10% to 90% (typical, full load discharge)
Battery Access
Front panel battery access door
Internal UPS Replacement Battery Cartridge
IMPORTANT BATTERY REPLACEMENT INFORMATION > If your SMX1000RT2U UPS is equipped with a LCD front-panel screen, order Tripp Lite RBC24V-LCD (quantity 1) replacement battery; If your SMX1000RT2U UPS is equipped with LED front-panel indicators, order Tripp Lite RBC92-2U (quantity 1) replacement battery
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with an input voltage range of 182 to 278
Undervoltage Correction
Input voltages between 182 and 206 are boosted by 12%
Overvoltage Correction
Input voltages between 244 and 278 are reduced by 12%
USER INTERFACE, ALERTS & CONTROLS
Switches
3 pushbutton switches control OFF / ON power status, MODE selection and MUTE / ENTER control functions
Alarm Cancel Operation
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, operating mode, alarm function and a variety of additional options (see manual for detailed LCD configuration and monitoring options)
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
350
UPS AC Suppression Response Time
Instantaneous
EMI / RFI AC Noise Suppression
Yes
PHYSICAL
Primary Form Factor
Rackmount
Installation Form Factors Supported with Included Accessories
4 post 19 inch rackmount
Installation Form Factors Supported with Optional Accessories
2 post rackmount ( 2POSTRMKITWM ); 2-4 post front rail rackmount ( UPSHDEARKIT ); 4 post rackmount short-depth ( 4POSTRAILKITWM ); Tower ( 2-9USTAND ); Wallmount ( 2POSTRMKITWM )
Primary UPS Depth (mm)
343
Primary UPS Height (mm)
89
Primary UPS Width (mm)
445
UPS Housing Material
Steel
UPS Power Module Dimensions (hwd, in.)
3.5 x 17.5 x 13.5
UPS Power Module Weight (kg)
15.42
UPS Power Module Weight (lbs.)
34
Unit Weight (lbs.)
34.0000
Rack Height
2U
Cooling Method
Fan
Included Mounting Accessory Description
Included 4POSTRAILKIT mounting bracket enables installation in 4 post racks from 20.5 to 36 inches (521 to 914mm)
Minimum Required Rack Depth (inches)
16
Optional Mounting Accessory Notes
Optional 2-9USTAND enables upright tower UPS placement; 2POSTRMKITWM enables wall-mount and 2-post rackmount installation; 4POSTRAILKITWM enables installation in 4-post short-depth racks from 14.5 to 23.5 inches (368 to 597mm); UPSHDEARKIT enables installation in 2 or 4-post racks using front vertical rails only, without rear support
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
100
AC Mode Efficiency Rating (100% Load)
97%
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
918
Audible Noise
45 dBA maximum, front side 1m
COMMUNICATIONS
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
DB9 Serial; EPO (emergency power off); Slot for SNMP/Web interface; USB (HID enabled)
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
LINE / BATTERY TRANSFER
Transfer Time
2-4 milliseconds
Low Voltage Transfer to Battery Power (Setpoint)
182
High Voltage Transfer to Battery Power (Setpoint)
278
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring and Reboot (requires WEBCARDLX); Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection
Green Energy-Saving Features
Greater than 95% efficiency - GREEN UPS; Individually controllable load banks
Grounding Details
Back panel grounding lug
APPLICATIONS
UPS Applications
Large Network; High-End Desktop/Small Network
WARRANTY & SUPPORT
Product Warranty Period (International)
2-year limited warranty
Product Warranty Period (Mexico)
2-year limited warranty
Product Warranty Period (Puerto Rico)
2-year limited warranty
UPS Input Connection Description
IEC320-C14 input connection accepts a variety of user supplied detachable C13 output cordsets to match country or site-specific power sources
Input Circuit Breakers
10A
OUTPUT
Output Capacity (VA)
1000
Output Capacity (kVA)
1
Output Capacity (Watts)
900
Nominal Voltage Details
230V nominal output in battery mode
Frequency Compatibility
50 / 60 Hz
Frequency Compatibility Details
Automatic frequency selection
Output Voltage Regulation (Battery Mode)
+/- 5%
Included Output Power Cables
Includes 2 C13 to C14 output power cables
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, operating mode, alarm function and a variety of additional options (see manual for detailed LCD configuration and monitoring options)
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
350
UPS AC Suppression Response Time
Instantaneous
EMI / RFI AC Noise Suppression
Yes
PHYSICAL
Primary Form Factor
Rackmount
Installation Form Factors Supported with Included Accessories
4 post 19 inch rackmount
Installation Form Factors Supported with Optional Accessories
2 post rackmount ( 2POSTRMKITWM ); 2-4 post front rail rackmount ( UPSHDEARKIT ); 4 post rackmount short-depth ( 4POSTRAILKITWM ); Tower ( 2-9USTAND ); Wallmount ( 2POSTRMKITWM )
Primary UPS Depth (mm)
343
Primary UPS Height (mm)
89
Primary UPS Width (mm)
445
UPS Housing Material
Steel
UPS Power Module Dimensions (hwd, in.)
3.5 x 17.5 x 13.5
UPS Power Module Weight (kg)
15.42
UPS Power Module Weight (lbs.)
34
Unit Weight (lbs.)
34.000
Rack Height
2U
Cooling Method
Fan
Included Mounting Accessory Description
Included 4POSTRAILKIT mounting bracket enables installation in 4 post racks from 20.5 to 36 inches (521 to 914mm)
Minimum Required Rack Depth (inches)
16
Optional Mounting Accessory Notes
Optional 2-9USTAND enables upright tower UPS placement; 2POSTRMKITWM enables wall-mount and 2-post rackmount installation; 4POSTRAILKITWM enables installation in 4-post short-depth racks from 14.5 to 23.5 inches (368 to 597mm); UPSHDEARKIT enables installation in 2 or 4-post racks using front vertical rails only, without rear support
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
100
AC Mode Efficiency Rating (100% Load)
97%
Audible Noise
45 dBA maximum, front side 1m
COMMUNICATIONS
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
DB9 Serial; EPO (emergency power off); Pre-installed network card; Slot for SNMP/Web interface; USB (HID enabled)
Network Management Card Description
Network management card included
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
LINE / BATTERY TRANSFER
Transfer Time
2-4 milliseconds
Low Voltage Transfer to Battery Power (Setpoint)
182
High Voltage Transfer to Battery Power (Setpoint)
278
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring and Reboot (included); Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection
Green Energy-Saving Features
Greater than 95% efficiency - GREEN UPS; Individually controllable load banks
Grounding Details
Back panel grounding lug
APPLICATIONS
UPS Applications
Large Network; High-End Desktop/Small Network
WARRANTY & SUPPORT
Product Warranty Period (International)
2-year limited warranty
Product Warranty Period (Mexico)
2-year limited warranty
Product Warranty Period (Puerto Rico)
2-year limited warranty
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Need help with your purchase? We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.