Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
+1 (773) 869-1774
+1 (773) 869-1329
presaleshelp@tripplite.com

Product Status Current Model Number: B002-DV1A4

Secure KVM Switch, DVI to DVI - 4-Port, NIAP PP3.0 Certified, Audio, Single Monitor, TAA

Product Warranty

Product Warranty Period (Worldwide)

3-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 3 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your B002-DV1A4.

Model Number Description
WEXT1G 1-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable
WEXT2G 2-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Frequently Asked Questions

The Tripp Lite NIAP KVM series offer a KM or Boundless Switching feature. This feature enables users to switch ports without utilizing the port selection buttons on the KVM. In some cases, new units have this function enabled by default. To disable KM Switching, go to the Admin And Security Management 1.2 utility (see User Manual for instructions on accessing this utility), select option 6 for Select mode and Select Mode #1 for KVM switching (manual selection on KVM).
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The Tripp Lite NIAP KVM Admin And Security Management 1.2 utility is not compatible with Apple/MAC computers. In order to use the utility, it must be accessed with a Windows computer.
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The number pad is locked upon launching the Admin And Security Management 1.2 utility (see User Manual for instructions on accessing this utility). For numeric values, please use the keys above the alphabetic section.
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The Tripp Lite NIAP KVMs support uni-directional (or one-way) communication. When a “lock” button is pushed on the keyboard, the command is sent through the KVM to the designated computer. Under normal circumstances, a command would be sent back to the keyboard and the appropriate LED would light up. As NIAP KVMs do not allow communication output, this communication is not sent to the keyboard.
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The HP ZR2240W is the default unit in the EDID Lock field. Once a new lock has been made, the HP ZR2240W information will be replaced by the appropriate information. Please note: resetting the KVM to defaults or conducting a factory restore will populate the EDID Lock field with HP ZR2240W.
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Parts & Accessories

Digital Signage & Audio/Video

  Model Number Description
DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 6 ft. P560-006 P560-006 DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 6 ft.

Audio Video Cables

  Model Number Description
DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 6 ft. P560-006 P560-006 DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 6 ft.

USB, Lightning & FireWire

  Model Number Description
USB 2.0 A/B Cable (M/M), 6 ft. U022-006 U022-006 USB 2.0 A/B Cable (M/M), 6 ft.
Universal Reversible USB 2.0 Cable (Reversible A to B M/M), 1 ft. UR022-001 UR022-001 Universal Reversible USB 2.0 Cable (Reversible A to B M/M), 1 ft.

USB Cables

  Model Number Description
USB 2.0 A/B Cable (M/M), 6 ft. U022-006 U022-006 USB 2.0 A/B Cable (M/M), 6 ft.
Universal Reversible USB 2.0 Cable (Reversible A to B M/M), 1 ft. UR022-001 UR022-001 Universal Reversible USB 2.0 Cable (Reversible A to B M/M), 1 ft.

KVM Switch Accessories

  Model Number Description
DVI KVM Cable Kit, 3 in 1 - DVI, USB, 3.5 mm Audio (3xM/3xM), 6 ft. P784-006 P784-006 DVI KVM Cable Kit, 3 in 1 - DVI, USB, 3.5 mm Audio (3xM/3xM), 6 ft.
DVI KVM Cable Kit, 3 in 1 - DVI, USB, 3.5 mm Audio (3xM/3xM) 10 ft. P784-010 P784-010 DVI KVM Cable Kit, 3 in 1 - DVI, USB, 3.5 mm Audio (3xM/3xM) 10 ft.
Clear List

CONTACT US

Phone

Sales
Mon - Fri 8 AM - 5:30 PM CST
+1 (773) 869-1774

Support
Mon - Fri: 8 AM - 5:30 PM CST
+1 (773) 869-1234

Tripp Lite
1111 West 35th Street
Chicago, Illinois 60609
United States

+1 (773) 869-1111 Main
1 773.869.1329 Fax

Business Hours
8 AM - 5:30 PM CST

See all contact options

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 (773) 869-1774 or email presaleshelp@tripplite.com.