Model Number: B004-DUA2-HR-K Product StatusCurrent

2-Port DVI Dual-Link / USB KVM Switch w/ Audio and Cables

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Warranty 1-year limited warranty
Is Your Product
in Warranty?

If you purchased your B004-DUA2-HR-K after 9/28/15, it is still covered by a 1-year limited warranty.

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Support for
In-Warranty Products
  • North American Support Center
    +1 (773) 869-1107
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Product Warranty Period (Worldwide)

1-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 1 year from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.


Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.


Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now



Parts & Accessories

P759-006
P759-006

DVI / USB / Audio KVM Cable Kit, 6-ft.

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P759-010
P759-010

DVI / USB / Audio KVM Cable Kit, 10-ft.

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P759-015
P759-015

DVI / USB / Audio KVM Cable Kit, 15-ft.

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P312-006
P312-006

3.5mm Mini Stereo Audio Cable for Microphones, Speakers and Headphones (M/M), 6-ft.

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P312-010
P312-010

3.5mm Mini Stereo Audio Cable for Microphones, Speakers and Headphones (M/M), 10-ft.

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P312-015
P312-015

3.5mm Mini Stereo Audio Cable for Microphones, Speakers and Headphones (M/M), 15-ft.

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P560-006
P560-006

DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 6-ft.

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P560-010
P560-010

DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 10-ft.

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P560-015
P560-015

DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 15-ft.

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U022-006
U022-006

USB 2.0 Hi-Speed A/B Cable (M/M), 6-ft.

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U022-010
U022-010

USB 2.0 Hi-Speed A/B Cable (M/M), 10-ft.

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U022-015
U022-015

USB 2.0 Hi-Speed A/B Cable (M/M), 15-ft.

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