Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
+1 (773) 869-1774
+1 (773) 869-1329
presaleshelp@tripplite.com

Product Status Current Model Number: INTERNETOFFICE500

Internet Office 120V 500VA 280W Standby UPS, USB port, 6 Outlets, Tel/DSL/Ethernet Protection

Warranty

Your product is still covered under warranty if it was purchased after 11/29/2017.

3-year limited warranty

Insurance

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Register your INTERNETOFFICE500 for warranty

Owner's manuals

Support resources

Replacement UPS Batteries

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Product Warranty

Product Warranty Period (U.S. & Canada)

3-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 3 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your INTERNETOFFICE500.

Model Number Description
WEXT1C 1-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable
WEXT2C 2-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable

Insurance Coverage

Your INTERNETOFFICE500 comes with $150,000 Ultimate Lifetime Insurance  coverage.

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Insurance Claims

How to make an insurance claim

Replacement UPS Batteries

Battery Model Number

RBC51

UPS Replacement Battery Cartridge for Tripp Lite, APC, Belkin, Best, Powerware, Liebert & other UPS
Information & Pricing
Quantity Required 1
Notes This recommendation only applies to Tripp Lite UPS systems equipped with a battery door and with external dimensions of approximately 8.5"H x 5"W x 6.6"D. Contact Tripp Lite if your UPS does not have these characteristics.

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Frequently Asked Questions

When the Overload/Check Battery LED is illuminated solid red (not flashing), the output capacity of the battery-backup/surge-protected outlets on the UPS has been exceeded. Find more info and instructions to restore normal operation here.
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Your Tripp Lite UPS system is designed to provide AC power continuously when AC power is present and to provide a limited amount of battery-backup power when a complete loss of AC power occurs. If the UPS is spontaneously powering off, follow the instructions listed in an attempt to restore normal operation here.
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Your Tripp Lite UPS system is designed to provide AC power continuously when AC power is present and to provide a limited amount of battery-backup power when a complete loss of AC power occurs. If the UPS is intermittently passing power, follow the instructions listed in an attempt to restore normal operation here.
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On select models, the self-test feature allows the user to test the condition of the battery in the UPS.  You should plan to run this test at least once a month.  Please reference your owner’s manual for more information on how to perform a self-test on your unit.

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In extreme cases, running the self-test could cause the UPS to shut down.  On select models, a certain voltage range is required to maintain power to the unit.  During the self-test, if voltage drops to an unusable range, the UPS could shut down.  In order to avoid this, you should run a self-test at least once a month to detect a battery needing replacement.  Please reference your owner’s manual for more information on how to perform a self-test on your unit.

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Parts & Accessories

UPS Replacement Batteries

  Model Number Description
UPS Replacement Battery Cartridge for Tripp Lite, APC, Belkin, Best, Powerware, Liebert & other UPS RBC51 RBC51 UPS Replacement Battery Cartridge for Tripp Lite, APC, Belkin, Best, Powerware, Liebert & other UPS

UPS Accessories

  Model Number Description
Wall-Mount Bracket and Installation Accessories for select UPS Systems UPSWM UPSWM Wall-Mount Bracket and Installation Accessories for select UPS Systems

Power Distribution Units (PDUs)

  Model Number Description
1.44kW Single-Phase Hot-Swap PDU, 120V 15A Outlets (8 5-15R), 2 5-15P, 10 ft. (3.05 m) & 6 ft. (1.83 m) Cords 2U Rack-Mount PDUB15 PDUB15 1.44kW Single-Phase Hot-Swap PDU, 120V 15A Outlets (8 5-15R), 2 5-15P, 10 ft. (3.05 m) & 6 ft. (1.83 m) Cords 2U Rack-Mount

Management Hardware

  Model Number Description
WatchDog Service Monitoring / Reboot Software WATCHDOGSW WATCHDOGSW WatchDog Service Monitoring / Reboot Software
Part Number Description
W01-INSTAL-B50 On-Site UPS Installation Service, Select 1-3 kVA UPS, Under 50 lb., USA, Normal Business Hours
W01-INSTAL-E50 On-Site UPS Installation Service, Select 1-3 kVA UPS, Under 50 lb., USA, Outside Business Hours
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CONTACT US

Phone

Sales
Mon - Fri 8 AM - 5:30 PM CST
+1 (773) 869-1774

Support
Mon - Fri: 8 AM - 5:30 PM CST
+1 (773) 869-1234

Tripp Lite
1111 West 35th Street
Chicago, Illinois 60609
United States

+1 (773) 869-1111 Main
1 773.869.1329 Fax

Business Hours
8 AM - 5:30 PM CST

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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 (773) 869-1774 or email presaleshelp@tripplite.com.