Product Status Current Model Number: SMART5000TEL3U
SmartPro 208V 5kVA 3.75kW Line-Interactive Sine Wave UPS, 3U Rack/Tower, Network Card Options, USB, DB9 Serial

Warranty
Your product is still covered under warranty if it was purchased after 5/25/2019.
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
Insurance
$250,000 Ultimate Lifetime Insurance
Create a Support Ticket
Register your product
Register your SMART5000TEL3U for warranty
Owner's manuals
Quick Start Guide for PowerAlert Power Management Software
Free 1-Year Warranty Extension with Registration
Support resources
Software, Firmware & Drivers
SMART5000TEL3U How-To Videos
Adding or Replacing UPS Batteries
Purchase a replacement
Documents & Downloads
Documentation
- Quick Start Guide for PowerAlert Power Management Software
- Free 1-Year Warranty Extension with Registration
- Installation Guide for Select Rackmount UPS
- Owner's Manual for SmartPro 3U Rackmount UPS
- SMART5000TEL3U runtime chart
- Sealed Lead-Acid Battery Material Safety Data Sheet (MSDS) (English)
- Product Datasheet
Articles
How-To Videos
Product Warranty
Product Warranty Period (Worldwide)
2-Year/3-Year with Registration
Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years (or 3 years with product registration) from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.
Extended Warranties
Tripp Lite offers the following extended warranty options for your SMART5000TEL3U.
Model Number | Description |
---|---|
WEXT1P | Extended Warranty and Technical Support for Select Tripp Lite Products – KVM, UPS Systems |
WEXT2P | Extended Warranty and Technical Support for Select Tripp Lite Products – KVM Switches, UPS Systems |
Insurance Coverage
Your SMART5000TEL3U comes with $250,000 Ultimate Lifetime Insurance coverage.
Insurance Claims
How to make an insurance claimAdding or Replacing UPS Batteries
Replacement Batteries
Battery Model Number | |
3U UPS Replacement 48VDC Battery Cartridge for select Tripp Lite SmartPro UPS | |
Information & Pricing | |
Quantity Required | 3 |
External Battery Packs
Tripp Lite's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
Shipping Returns
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Questions & Answers
On select models, the self-test feature allows the user to test the condition of the battery in the UPS. You should plan to run this test at least once a month. Please reference your owner’s manual for more information on how to perform a self-test on your unit.
In extreme cases, running the self-test could cause the UPS to shut down. On select models, a certain voltage range is required to maintain power to the unit. During the self-test, if voltage drops to an unusable range, the UPS could shut down. In order to avoid this, you should run a self-test at least once a month to detect a battery needing replacement. Please reference your owner’s manual for more information on how to perform a self-test on your unit.
Parts & Accessories
UPS Replacement Batteries
Model Number | Description | |
---|---|---|
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RBC94-3U | 3U UPS Replacement 48VDC Battery Cartridge for select Tripp Lite SmartPro UPS |
UPS Accessories
Model Number | Description | |
---|---|---|
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2-9USTAND | 2U to 9U Tower Stand Kit for select Rack-Mount UPS Systems |
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2POSTRMKITHD | 2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components |
Part Number | Description |
---|---|
W02-BIN | Regular Business Hours Installation of 5 to 16kVA Single-Phase UPS Suites |
W02-BW0 | 208V UPS Start-Up Service, Regular Hours, within the US (lower 48 states) - excludes on-site warranty service |
W02-BW1-1BD | 208V UPS Start-Up Service, Regular Hours, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty |
W02-BW2-1BD | 208V UPS Start-Up Service, Regular Hours, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty |
W02-BW3-1BD | 208V UPS Start-Up Service, Regular Hours, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty |
W02-EIN | Non-Business Hours Installation of 5 to 16kVA Single-Phase UPS Suites |
W02-EW0 | 208V UPS Start-Up Service, Evening/Weekend, within the US (lower 48 states) excludes on-site warranty service |
W02-EW1-1BD | 208V UPS Start-Up Service, Evening/Weekend, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty |
W02-EW2-1BD | 208V UPS Start-Up Service, Evening/Weekend, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty |
W02-EW3-1BD | 208V UPS Start-Up Service, Evening/Weekend, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty |
W02-PMB1 | Preventive Maintenance, Select 5-16 kVA Non-Parallel UPS, USA, Normal Business Hours |
W02-PME1 | Preventive Maintenance, Select 5-16 kVA Non-Parallel UPS, USA, Outside Business Hours |