Model Number: SMX5000XLRT3U Product StatusCurrent

SmartPro 230V 5kVA 3.75kW Line-Interactive Sine Wave UPS, 3U, Extended Run, Network Card Options, USB, DB9

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Warranty 2-year limited warranty
Is Your Product
in Warranty?

If you purchased your SMX5000XLRT3U after 9/28/14, it is still covered by a 2-year limited warranty.

Support Resources
Support for
In-Warranty Products
  • North American Support Center
    +1 (773) 869-1114
    Please have your serial number ready when you call.
    Help me find it
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Product Warranty Period (International)

2-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your SMX5000XLRT3U.

WEXT1N
WEXT1N

1-Year Extended Warranty - For select Tripp Lite Products

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WEXT2N
WEXT2N

2-Year Extended Warranty - For select Tripp Lite Products

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WEXT3N
WEXT3N

3-Year Extended Warranty - For select Tripp Lite Products

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Replacement UPS Batteries

Battery Model Number
RBC94-3U
3U UPS Replacement 48VDC Battery Cartridge for select Tripp Lite SmartPro UPSInformation & Pricing
Quantity Required 3
Notes This recommendation applies to internal batteries only. For external batteries, replace entire external battery pack(s) with BP48V60RT3U.

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.


Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now



Parts & Accessories

BP48V27-2US
BP48V27-2US

External 48V 2U Rack/Tower Battery Pack for select UPS Systems (BP48V27-2US)

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BP48V24-2U
BP48V24-2U

External 48V 2U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP48V24-2U)

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BP48V60RT-3U
BP48V60RT-3U

External 48V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP48V60RT-3U)

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2-9USTAND
2-9USTAND

2U to 9U Tower Stand Kit for select Rack-Mount UPS Systems

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2POSTRMKITHD
2POSTRMKITHD

2-Post Rack-Mount Installation Kit of 3U and Larger UPS, Transformer and Battery Pack Components

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SNMPWEBCARD
SNMPWEBCARD

SNMP/Web Management Accessory Card, SmartPro or SmartOnline UPS Systems

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ENVIROSENSE
ENVIROSENSE

EnviroSense Rack Environment Sensor, Temperature, Humidity, Contact-Closure Inputs

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SRSWITCH
SRSWITCH

SmartRack Magnetic Door Switch Kit for front and rear doors; requires ENVIROSENSE or TLNETEM

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PDU12IEC
PDU12IEC

1.6/3.8kW Single-Phase 100–240V Basic PDU, 14 Outlets (12 C13 & 2 C19), C20 16A Input, 1U Rack-Mount

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