Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
+1 (773) 869-1774
+1 (773) 869-1329
presaleshelp@tripplite.com

Product Status Current Model Number: SNMPWEBCARD

SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems

SNMPWEBCARD front view large image | Management Hardware

Product Warranty

Product Warranty Period (Worldwide)

2-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your SNMPWEBCARD.

Model Number Description
WEXT1C 1-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable
WEXT2C 2-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable
WEXT3C 3-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Frequently Asked Questions

1. Navigate web browser to the card’s IP address. 2. Click on Settings => Network => Syslog tab. 3. Select Enabled in the Enable Syslog pull down menu. 4. A user can add up to four Syslog server IP addresses. 5. Add the IP address of a Syslog server in the IP fields. 6. Add the Syslog port that will be used to send Syslog messages in the “Port” field. Syslog messages are typically sent on UDP port number 514. 7. Click on the Save Changes button to apply the settings. After the Syslog server IP addresses have been added, the SNMPWEBCARD will begin sending Syslog messages to the IP addresses when a event occurs to the UPS or PDU.
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The following steps explain how to set the Battery Capacity Below Warning SNMP event notification for SNMPWEBCARD (firmware 5X and earlier): 1. Set the Battery Capacity threshold to desired percentage. 2. Create SNMP contact(s). 3. Navigate to Settings > Events. In the Events Menu, highlight the Battery Capacity Below Warning event. 4. Select SNMP Notification from the Actions list and then click on the Settings button. 5. An SNMP Notification window will appear. Highlight the IP Address on the right-hand pane. If multiple contacts exist, hold down the Ctrl key and select the desired contacts. 6. Select or change the times for Initial notification (top) and for recurrent trap notifications (bottom). 7. Click on the Save Changes button.
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These instructions are for the setup of SNMP Communities under the Settings | Network category on the SNMP/V1/V2C tab. 1. To allow all IP addresses that know the Read or Read/Write community names, use the following IP and IP Mask structure: IP = * IP Mask = 0.0.0.0 2. To allow a specific IP address that knows the Read or Read/Write community names, use the following IP and IP Mask structure: IP = x.x.x.x IP Mask = 255.255.255.255 3. To allow a Class C IP address range that knows the Read or Read/Write community names, use the following IP and IP Mask structure: IP = x.x.x.0 Net Mask = 255.255.255.0 4. To allow a Class B IP address range that knows the Read or Read/Write community names, use the following IP and IP Mask structure: IP = x.x.0.0 Net Mask = 255.255.0.0 5. To allow a Class A IP address range that knows the Read or Read/Write community names, use the following IP and IP Mask structure: IP = x.0.0.0 Net Mask = 255.0.0.0
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Follow the instructions below to configure SNMPWEBCARD (firmware versions 12.04.0040–12.04.0055) to send notifications to PANSA v057 or later. 1. Install and configure PANSA v057 or later as described in the PANSA User's Guide. 2. Change the community string for the PowerAlert Network Management SNMP contact configured for the computer running PANSA v057 or later from “tlremote” to “tripplite”. This change can be configured in the SNMPWEBCARD’s web GUI by navigating to Settings > Contacts > SNMP.
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Instructions for implementing workarounds are in the "Java Runtime Environment v8 Update 71 Alert" bulletin found in the Resources > Product Literature section on this page. Alternatively, use the PowerAlert Console Launcher which can be downloaded for free here.
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CONTACT US

Phone

Sales
Mon - Fri 8 AM - 5:30 PM CST
+1 (773) 869-1774

Support
Mon - Fri: 8 AM - 5:30 PM CST
+1 (773) 869-1234

Tripp Lite
1111 West 35th Street
Chicago, Illinois 60609
United States

+1 (773) 869-1111 Main
1 773.869.1329 Fax

Business Hours
8 AM - 5:30 PM CST

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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 (773) 869-1774 or email presaleshelp@tripplite.com.