Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
+1 (773) 869-1774
+1 (773) 869-1329
presaleshelp@tripplite.com

Product Status Current Model Number: SU1000RTXL2UA

SmartOnline 120V 1kVA 800W Double-Conversion UPS, 2U, Extended Run, Network Card Options, USB, DB9 Serial

Warranty

Your product is still covered under warranty if it was purchased after 12/5/2018.

2-year limited warranty

Insurance

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Register your SU1000RTXL2UA for warranty

Owner's manuals

Support resources

Software, Firmware & Drivers
SU1000RTXL2UA How-To Videos
Replacement UPS Batteries

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Product Warranty

Product Warranty Period (Worldwide)

2-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your SU1000RTXL2UA.

Model Number Description
WEXT1F 1-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable
WEXT2F 2-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable
WEXT3F 3-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable

Insurance Coverage

Your SU1000RTXL2UA comes with $250,000 Ultimate Lifetime Insurance  coverage.

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Insurance Claims

How to make an insurance claim

Replacement UPS Batteries

Battery Model Number

RBC92-2U

2U UPS Replacement 24VDC Battery Cartridge (1 set of 2) for select Tripp Lite SmartPro UPS
Information & Pricing
Quantity Required 1
Notes SU1000RTXL2UA versions with pre-assembled battery cartridges and LED front panel display require the use of RBC92-2U. SU1000RTXLCD2U versions with the LCD front panel display require the use of the RBC24V-LCD.

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Parts & Accessories

UPS Battery Packs

  Model Number Description
External 24V 2U Rack/Tower Battery Pack for select Tripp Lite UPS Systems (BP24V15RT2U) BP24V15RT2U BP24V15RT2U External 24V 2U Rack/Tower Battery Pack for select Tripp Lite UPS Systems (BP24V15RT2U)
External 24V 2U Rack-mount Battery Pack for select Tripp Lite UPS Systems (BP24V28-2U) BP24V28-2U BP24V28-2U External 24V 2U Rack-mount Battery Pack for select Tripp Lite UPS Systems (BP24V28-2U)
External 24V 2U Rack-Mount Battery Pack for select Tripp Lite UPS Systems (BP24V36-2US) BP24V36-2US BP24V36-2US External 24V 2U Rack-Mount Battery Pack for select Tripp Lite UPS Systems (BP24V36-2US)
External 24V 3U Rack/Tower Battery Pack for select Tripp Lite UPS Systems (BP24V70-3U) BP24V70-3U BP24V70-3U External 24V 3U Rack/Tower Battery Pack for select Tripp Lite UPS Systems (BP24V70-3U)

UPS Accessories

  Model Number Description
2U to 9U Tower Stand Kit for select Rack-Mount UPS Systems 2-9USTAND 2-9USTAND 2U to 9U Tower Stand Kit for select Rack-Mount UPS Systems
2-Post Rack-Mount or Wall-Mount Adapter Kit for select Rack-Mount UPS Systems 2POSTRMKITWM 2POSTRMKITWM 2-Post Rack-Mount or Wall-Mount Adapter Kit for select Rack-Mount UPS Systems

Power Distribution Units (PDUs)

  Model Number Description
1.44kW Single-Phase Hot-Swap PDU, 120V 15A Outlets (8 5-15R), 2 5-15P, 10 ft. (3.05 m) & 6 ft. (1.83 m) Cords 2U Rack-Mount PDUB15 PDUB15 1.44kW Single-Phase Hot-Swap PDU, 120V 15A Outlets (8 5-15R), 2 5-15P, 10 ft. (3.05 m) & 6 ft. (1.83 m) Cords 2U Rack-Mount
1.4kW Single-Phase Metered Automatic Transfer Switch PDU, 2 120V 5-15P 15A Inputs, 8 5-15R Outputs, 1U, TAA PDUMH15AT PDUMH15AT 1.4kW Single-Phase Metered Automatic Transfer Switch PDU, 2 120V 5-15P 15A Inputs, 8 5-15R Outputs, 1U, TAA
1.44kW Single-Phase Metered PDU, 120V Outlets (16 5-15R), 5-15P, 15 ft. (4.57 m) Cord, 0U Vertical, 48 in. PDUMV15 PDUMV15 1.44kW Single-Phase Metered PDU, 120V Outlets (16 5-15R), 5-15P, 15 ft. (4.57 m) Cord, 0U Vertical, 48 in.

Management Hardware

  Model Number Description
MODBUS Management Accessory Card for UPS Remote Monitoring and Control MODBUSCARD MODBUSCARD MODBUS Management Accessory Card for UPS Remote Monitoring and Control
Programmable Relay I/O Card RELAYIOCARD RELAYIOCARD Programmable Relay I/O Card
SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems SNMPWEBCARD SNMPWEBCARD SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems
SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems TLNETCARD TLNETCARD SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems
Web Management Accessory Card WEBCARDLX WEBCARDLX Web Management Accessory Card
Part Number Description
W01-INSTAL-B50 On-Site UPS Installation Service, Select 1-3 kVA UPS, Under 50 lb., USA, Normal Business Hours
W01-INSTAL-E50 On-Site UPS Installation Service, Select 1-3 kVA UPS, Under 50 lb., USA, Outside Business Hours
W01-PMBP-B On-Site Battery Replacement with Preventive Maintenance and 5-Year Warranty, Select 1-5 kVA UPS, 5-Unit Minimum, USA, Normal Business Hours
W01-PMBP-E On-Site Battery Replacement with Preventive Maintenance and 5-Year Warranty, Select 1-5 kVA UPS, 5-Unit Minimum, USA, Outside Business Hours
W01D-PMBP-B On-Site Battery Replacement with Preventive Maintenance and 5-Year Warranty, Select 1-5 kVA UPS, 5-Unit Minimum, USA, Normal Business Hours, For New UPS Only
W01D-PMBP-E On-Site Battery Replacement with Preventive Maintenance and 5-Year Warranty, Select 1-5 kVA UPS, 5-Unit Minimum, USA, Outside Business Hours, For New UPS Only
Clear List

CONTACT US

Phone

Sales
Mon - Fri 8 AM - 5:30 PM CST
+1 (773) 869-1774

Support
Mon - Fri: 8 AM - 5:30 PM CST
+1 (773) 869-1234

Tripp Lite
1111 West 35th Street
Chicago, Illinois 60609
United States

+1 (773) 869-1111 Main
1 773.869.1329 Fax

Business Hours
8 AM - 5:30 PM CST

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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 (773) 869-1774 or email presaleshelp@tripplite.com.