Product Status Current Model Number: SU20KRT-1TFTAA
SmartOnline 120V 208/240V 20kVA On-Line UPS – Double Conversion, 18kW, N+1, 14U, Network Card Option, TAA Compliant
Your product is still covered under warranty if it was purchased after 6/20/2019.
Create a Support Ticket
Register your product
Purchase a replacement
Documents & Downloads
- Installation Guide for Select Rackmount UPS
- Owner's Manual Addendum for SU6000XFMR2U (English)
- Owner's Manual for SU6000XFMR2U SmartOnline 6kVA Transformer
- Owner's Manual for 8 and 10kVA Parallel PDUs (Multi-language)
- Owner's Manual for BP Battery (Multi-language)
- Owner's Manual for SmartOnline 8kVA-10kVA UPS (Multi-language)
- Owner's Manual Addendum for External Battery Packs (Multi-Language)
- SU20KRT-1TFTAA runtime chart
- Product Datasheet
One or more views of this model are included in the following Visio stencil.
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.
Product RegistrationRegister your SU20KRT-1TFTAA for warranty
Tripp Lite offers the following extended warranty options for your SU20KRT-1TFTAA.
|WEXT1V||1-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable|
|WEXT2V||2-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable|
|WEXT3V||3-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable|
Replacement UPS Batteries
This UPS system does not support the addition of external battery packs.
Tripp Lite's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Questions & Answers
Parts & Accessories
UPS Battery Packs
|BP240V10RT3U||External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U)|
|BP240V10RT3UTAA||240V External Battery Pack for Select Tripp Lite UPS Systems, 3U Rack/Tower, TAA|
|BP240V787C-1PH||External 240V Tower Battery Pack for use with select Tripp Lite UPS Systems (BP240V787C-1PH)|
|2-9USTAND||2U to 9U Tower Stand Kit for select Rack-Mount UPS Systems|
|2POSTRMKITHD||2-Post Rack-Mount Installation Kit of 3U and Larger UPS, Transformer and Battery Pack Components|
Power Distribution Units (PDUs)
|PDUMH20HV||3.7kW Single-Phase Metered PDU, 208/230V (8 C13 & 2 C19), C20 / L6-20P Adapter, 12 ft. (3.66 m) Cord, 1U Rack-Mount, TAA|
|PDUMH30HV||5.5kW Single-Phase Metered PDU, 208/230V Outlets (16 C13 & 2 C19), L6-30P, 12 ft. (3.66 m) Cord, 2U Rack-Mount, TAA|
|PDUMH30HV19NET||5.5kW Single-Phase Switched PDU with LX Platform Interface, 208/230V Outlets (8 C13 & 6 C19), L6-30P Input, 15 ft. (4.57 m) Cord, 2U Rack-Mount, TAA|
|PDUMH30HVNET||5.5kW Single-Phase Switched PDU with LX Platform Interface, 208/230V Outlets (16 C13), L6-30P Input, 12 ft. (3.66 m) Cord, 2U Rack-Mount, TAA|
|PDUMNH30HV||5.5kW Single-Phase Monitored PDU with LX Platform Interface, 208/230V Outlets (12-C13 and 4-C19), L6-30P, 12 ft. (3.66 m) Cord, 2U Rack-Mount, TAA|
|PDUMNV30HV2LX||5.5kW Single-Phase Monitored PDU, LX Interface, 208/230V Outlets (36 C13/6 C19), L6-30P, 10 ft. (3.05 m) Cord, 0U 1.8m/70 in. Height, TAA|
|PDUMV20HV||3.7kW Single-Phase Metered PDU, 208/230V Outlets (6-C19 & 32-C13 ) C20/L6-20P Cable 10 ft. (3.05 m) Cord, 0U Vertical|
|PDUMV30HV2||5.8kW Single-Phase Metered PDU, 200-240V Outlets (8 C19 and 40 C13), L6-30P, 10 ft. (3.05 m) Cord, 0U Vertical, TAA, 70 in.|
|MODBUSCARD||MODBUS Management Accessory Card for UPS Remote Monitoring and Control|
|RELAYIOCARD||Programmable Relay I/O Card|
|RELAYIOMINI||3 Relay I/O Mini-module|
|SNMPWEBCARD||SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems|
|TLNETCARD||SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems|
|WEBCARDLX||Web Management Accessory Card|
|W07-BIN||Regular Business Hours Installation of 12 to 20kVA Single-Phase UPS Suites|
|W07-BW0||208V UPS Start-Up Service (12-20KRT), Regular Hours, 350 mi. range - excludes on-site warranty service|
|W07-BW1-1BD||208V UPS Start-Up Service (10-20KRT), Regular Hours, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty|
|W07-BW2-1BD||208V UPS Start-Up Service (10-20KRT), Regular Hours, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty|
|W07-BW3-1BD||208V UPS Start-Up Service (10-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty|
|W07-EIN||Non-Business Hours Installation of 12 to 20kVA Single-Phase UPS Suites|
|W07-EW0||208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - excludes on-site warranty service|
|W07-EW1-1BD||208V UPS Start-Up Service (12-20KRT), Weekend/Evening, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty|
|W07-EW2-1BD||208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty|
|W07-EW3-1BD||208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty|
How can we improve the information on this page?
Is an important specification missing? Did you spot an error? Please let us know how we can make this information more useful to you.