Product Status Current Model Number: SU3000RTXR3UHW
SmartOnline 120V 3kVA 2.4kW Double-Conversion UPS, 3U, Oversize Batteries, Network Card Slot, USB, DB9, Hardwire
Your product is still covered under warranty if it was purchased after 6/14/2019.
Create a Support Ticket
Register your product
Purchase a replacement
Documents & Downloads
Software, Firmware & Drivers
- How to Perform the Proper Startup and Shutdown Procedures for a SmartOnline UPS System with LEDs
- How to Run the Battery Configuration Utility
- How to Perform a Self-Test on a SmartOnline® UPS System with LEDs
- SmartOnline UPS Systems: Site Prep/Overview (Part 1 of 6)
- SmartOnline UPS Systems: Mounting (Part 2 of 6)
- SmartOnline UPS Systems: Connections (Part 3 of 6)
- SmartOnline UPS Systems: Local Management (Part 4 of 6)
- SmartOnline UPS Systems: Remote Management (Part 5 of 6)
- SmartOnline UPS Systems: Troubleshooting & Service (Part 6 of 6)
- How to Remove a Rack/Tower UPS System Bezel
- How to Reset/Self-Test a SmartOnline UPS System
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.
Product RegistrationRegister your SU3000RTXR3UHW for warranty
Tripp Lite offers the following extended warranty options for your SU3000RTXR3UHW.
|WEXT1N||1-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable|
|WEXT2N||2-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable|
|WEXT3N||3-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable|
Replacement UPS Batteries
This UPS system does not support the addition of external battery packs.
Tripp Lite's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Questions & Answers
Parts & Accessories
UPS Battery Packs
|BP72V15-2U||External 72V 2U Rackmount Battery Pack for select Tripp Lite UPS Systems (BP72V15-2U)|
|BP72V18-2US||External 72V 2U Rack/Tower Battery Pack for select Tripp Lite UPS Systems (BP72V18-2US)|
|BP72V28RT-3U||External 72V 3U Rack/Tower Battery Pack for select Tripp Lite UPS systems (BP72V28RT-3U)|
|2-9USTAND||2U to 9U Tower Stand Kit for select Rack-Mount UPS Systems|
|2POSTRMKITHD||2-Post Rack-Mount Installation Kit of 3U and Larger UPS, Transformer and Battery Pack Components|
|MODBUSCARD||MODBUS Management Accessory Card for UPS Remote Monitoring and Control|
|RELAYIOCARD||Programmable Relay I/O Card|
|SNMPWEBCARD||SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems|
|TLNETCARD||SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems|
|WEBCARDLX||Web Management Accessory Card|
|W01-INSTAL-B51||On-Site UPS Installation Service, Select 1-3 kVA UPS, 50-151 lb., USA, Normal Business Hours|
|W01-INSTAL-E51||On-Site UPS Installation Service, Select 1-3 kVA UPS, 50-151 lb., USA, Outside Business Hours|
|W01-PMBP-B||On-Site Battery Replacement with Preventive Maintenance and 5-Year Warranty, Select 1-5 kVA UPS, 5-Unit Minimum, USA, Normal Business Hours|
|W01-PMBP-E||On-Site Battery Replacement with Preventive Maintenance and 5-Year Warranty, Select 1-5 kVA UPS, 5-Unit Minimum, USA, Outside Business Hours|
|W01D-PMBP-B||On-Site Battery Replacement with Preventive Maintenance and 5-Year Warranty, Select 1-5 kVA UPS, 5-Unit Minimum, USA, Normal Business Hours, For New UPS Only|
|W01D-PMBP-E||On-Site Battery Replacement with Preventive Maintenance and 5-Year Warranty, Select 1-5 kVA UPS, 5-Unit Minimum, USA, Outside Business Hours, For New UPS Only|
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