Product Status Current Model Number: SUINT2000XLCD
SmartOnline 230V 2kVA 1800W On-Line Double-Conversion UPS, Tower, Extended Run, Network Card Options, LCD, USB, DB9
Your product is still covered under warranty if it was purchased after 1/21/2020.
Create a Support Ticket
Register your product
Purchase a replacement
Documents & Downloads
- Owner's Manual for SmartOnline True On-Line Single-Phase UPS Systems with Pure Sine Wave Output (Multi-language)
- PowerAlert Device Manager (PADM) 20.0.0 Command Line Interface User's Guide (English)
- SUINT2000XLCD runtime chart
- Sealed Lead-Acid Battery Material Safety Data Sheet (MSDS) (English)
- Product Datasheet
Software, Firmware & Drivers
One or more views of this model are included in the following Visio stencil.
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.
Product RegistrationRegister your SUINT2000XLCD for warranty
Tripp Lite offers the following extended warranty options for your SUINT2000XLCD.
|WEXT1J||Extended Warranty and Technical Support for Select Tripp Lite Products – KVM; PDU; Inverters; and UPS Systems|
|WEXT2J||Extended Warranty and Technical Support for Select Tripp Lite Products – KVM Switches; PDUs; Power Inverters; UPS|
|WEXT3J||Extended Warranty and Technical Support for Select Tripp Lite Products – KVM Switches; PDUs; Inverters; UPS Systems|
Adding or Replacing UPS Batteries
External Battery Packs
Tripp Lite's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Questions & Answers
Parts & Accessories
UPS Battery Packs
|BP48V27-2US||External 48V 2U Rack/Tower Battery Pack for select UPS Systems (BP48V27-2US)|
|BP48V60RT-3U||External 48V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP48V60RT-3U)|
Power Distribution Units (PDUs)
|PDUBHV101U||200-250V 10A Single-Phase Hot-Swap PDU with Manual Bypass - 6 C13 Outlets, 2 C14 Inlets, 1U Rack/Wall|
|PDUBHV20||3.2-3.8kW Single-Phase Hot-Swap PDU, 200-240V 16A (6-C13, 2-C19) 2-C20, 200-240V Input, 6 ft. (1.83 m) Cords 2U Rack-Mount|
Power Cords and Adapters
|P004-002-13LA||Power Extension Cord, Left-Angle C13 to C14 PDU Style - 10A, 250V, 18 AWG, 2 ft. (0.61 m), Black|
|P004-002-13RA||Power Extension Cord, Right-Angle C13 to C14 PDU Style - 10A, 250V, 18 AWG, 2 ft. (0.61 m), Black|
|P004-003-13A||PDU Power Cord, C13 to C14 - 13A, 250V, 16 AWG, 3 ft. (0.91 m), Black|
|P004-004-13A||PDU Power Cord, C13 to C14 - 13A, 250V, 16 AWG, 4 ft. (1.22 m), Black|
|P004-005-13A||PDU Power Cord, C13 to C14 - 13A, 250V, 16 AWG, 5 ft. (1.52 m), Black|
|MODBUSCARD||MODBUS Management Accessory Card for UPS Remote Monitoring and Control|
|RELAYIOCARD||Programmable Relay I/O Card|
|TLNETCARD||SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems|
|WEBCARDLX||Network Card for Select Tripp Lite UPS Systems and PDUs|
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