Product Status Current Model Number: SV20KM1P2B
SmartOnline SV Series 20kVA Medium-Frame Modular Scalable 3-Phase On-Line Double-Conversion 208/120V 50/60 Hz UPS System, 2 Battery Modules
Your product is still covered under warranty if it was purchased after 6/19/2020.
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How to order
Documents & Downloads
- Instruction Sheet for PowerAlert® Mass Updater Utility (English)
- Instruction Sheet for Tripp Lite Networked Device Mass Configuration Utility (English)
- LX Firmware Update Instructions (English)
- User's Guide for WEBCARDLX PowerAlert Device Manager (English)
- Owner's Manual for SmartOnline 208V SV-Series 3-Phase Modular UPS Systems (Multi-language)
- User's Guide for PowerAlert Network Management System (PANMS) (English)
- Owner's Manual for WEBCARDLX (English)
- Owner's Manual for WEBCARDLX (Multi-language)
- User's Guide for PowerAlert Network Shutdown Agent PANSA (English)
- PowerAlert Device Manager (PADM) 20.0.0 Command Line Interface
- PowerAlert Device Manager (PADM) 20.0.0
- SV20KM1P2B runtime chart
- Product Datasheet
One or more views of this model are included in the following Visio stencil.
- 3-Phase UPS Systems Visio Stencil
- 3-Phase UPS Systems Visio Stencil Preview
- SV Series 208V Medium Frame Submittal Drawing
- BIM Object for SmartOnline SV Series Modular 3-Phase UPS 20-80 KVA Medium Frame
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Product Warranty Period (U.S. & Canada)
1-YEAR LIMITED WARRANTY
Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 1 year from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.
Product RegistrationRegister your SV20KM1P2B for warranty
Replacement UPS Batteries
This UPS system does not support the addition of external battery packs.
Tripp Lite's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Questions & Answers
Parts & Accessories
|SU2030KMBP||3 Breaker Maintenance Bypass Panel for select Tripp Lite 20 and 30kVA UPS systems|
|SUDC208V42P||20-60kVA 3-Phase Power Distribution Center|
|SUDC208V42P30M||20-30kVA 3-Phase Power Distribution Center with Integrated 3 breaker 208V Service Bypass Switch|
|SV20PM||Hot-Swappable Power Module, 20kVA/18kW for 208/120V 220/127V SV Series UPS Systems|
|SVBM||120V Internal Battery Module for Tripp Lite SV-Series Small/Medium-Frame 3-Phase UPS Systems|
|MODBUSCARDSV||Programmable RS-485 Management Accessory Card for Select 3-Phase UPS Systems|
|E2MT||EnviroSense2 (E2) Environmental Sensor Module, Temperature|
|E2MTDO||EnviroSense2 (E2) Environmental Sensor Module with Temperature and Digital Outputs|
|E2MTHDI||EnviroSense2 (E2) Environmental Sensor Module with Temperature, Humidity and Digital Inputs|
|W09-BW1-247||Commissioning for SV or S3M 3-Phase UPS and Primary Battery in USA|
|W09-BW1-247-1B||Commissioning for SV or S3M 3-Phase UPS and Primary Battery Plus 1 Battery Cabinet in USA|
|W09-BW1-247-1BX||Unpacking/Assembly for SV or S3M 3-Phase UPS Modular Frame Components (Power Modules/Battery Packs) Only and Commissioning for UPS and Primary Battery Plus 1 Battery Cabinet in USA|
|W09-BW1-247-X||Unpacking/Assembly for SV or S3M 3-Phase UPS Modular Frame Components (Power Modules/Battery Packs) Only and Commissioning for UPS and Primary Battery in USA|
|W09-EW1-247||Commissioning for SV or S3M 3-Phase UPS and Primary Battery in USA - Premium|
|W09-EW1-247-1B||Commissioning for SV or S3M 3-Phase UPS and Primary Battery Plus 1 Battery Cabinet USA - Premium|
|W09-EW1-247-1BX||Unpacking/Assembly for SV or S3M 3-Phase UPS Modular Frame Components (Power Modules/Battery Packs) Only and Commissioning for UPS and Primary Battery Plus 1 Battery Cabinet in USA - Premium|
|W09-EW1-247-X||Unpacking/Assembly for SV or S3M 3-Phase UPS Modular Frame Components (Power Modules/Battery Packs) Only and Commissioning for UPS and Primary Battery in USA - Premium|
|W09-SCBAS1||Annual Service Agreement for SV or S3M 3-Phase UPS and Primary Battery in USA|
|W09-SCBAS1-1B||Annual Service Agreement for SV or S3M 3-Phase UPS and Primary Battery and 1 Battery Cabinet in USA|
|W09-SCENH1||Annual Service Agreement for SV or S3M 3-Phase UPS and Primary Battery in USA - Premium|
|W09-SCENH1-1B||Annual Service Agreement for SV or S3M 3-Phase UPS and Primary Battery and 1 Battery Cabinet in USA - Premium|
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