Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
+1 (773) 869-1774
+1 (773) 869-1329
presaleshelp@tripplite.com

Product Status Current Model Number: B064-016-01-IPG

NetDirector 16-Port Cat5 KVM over IP Switch - Virtual Media, 1 Remote + 1 Local User, 1U Rack-Mount, TAA

Warranty

Your product is still covered under warranty if it was purchased after 7/5/2017.

3-year limited warranty

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Product Warranty

Product Warranty Period (Worldwide)

3-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 3 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your B064-016-01-IPG.

Model Number Description
WEXT1T 1-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable
WEXT2T 2-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Parts & Accessories

Copper Network Cables

  Model Number Description
Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M) - Blue, 20 ft. N001-020-BL N001-020-BL Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M) - Blue, 20 ft.
Cat6 Gigabit Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), Gray, 50 ft. N201-050-GY N201-050-GY Cat6 Gigabit Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), Gray, 50 ft.
Cat6a 10G-Certified Snagless Shielded STP Ethernet Cable (RJ45 M/M), PoE, Aqua, 35 ft. N262-035-AQ N262-035-AQ Cat6a 10G-Certified Snagless Shielded STP Ethernet Cable (RJ45 M/M), PoE, Aqua, 35 ft.

Network Cables & Adapters

  Model Number Description
Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M) - Blue, 20 ft. N001-020-BL N001-020-BL Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M) - Blue, 20 ft.
Cat6 Gigabit Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), Gray, 50 ft. N201-050-GY N201-050-GY Cat6 Gigabit Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), Gray, 50 ft.
Cat6a 10G-Certified Snagless Shielded STP Ethernet Cable (RJ45 M/M), PoE, Aqua, 35 ft. N262-035-AQ N262-035-AQ Cat6a 10G-Certified Snagless Shielded STP Ethernet Cable (RJ45 M/M), PoE, Aqua, 35 ft.

KVM Switch Accessories

  Model Number Description
NetDirector PS/2 Server Interface Unit (B064-Series) B055-001-PS2 B055-001-PS2 NetDirector PS/2 Server Interface Unit (B064-Series)
NetDirector Serial Server Interface Unit (B064-Series) B055-001-SER B055-001-SER NetDirector Serial Server Interface Unit (B064-Series)
NetDirector DisplayPort USB Server Interface Unit with Virtual Media and CAC Support (B064-IPG Series) B055-001-UDP B055-001-UDP NetDirector DisplayPort USB Server Interface Unit with Virtual Media and CAC Support (B064-IPG Series)
NetDirector DVI USB Server Interface Unit with Virtual Media and CAC Support (B064-IPG Series), USB and DVI B055-001-UDV B055-001-UDV NetDirector DVI USB Server Interface Unit with Virtual Media and CAC Support (B064-IPG Series), USB and DVI
NetDirector HDMI USB Server Interface Unit with Virtual Media and CAC Support (B064-IPG Series), USB and HDMI B055-001-UHD B055-001-UHD NetDirector HDMI USB Server Interface Unit with Virtual Media and CAC Support (B064-IPG Series), USB and HDMI
NetDirector USB Server Interface Unit (B064-Series) B055-001-USB B055-001-USB NetDirector USB Server Interface Unit (B064-Series)
NetDirector USB Server Interface Unit with Virtual Media Support (B064-Series) B055-001-USB-V2 B055-001-USB-V2 NetDirector USB Server Interface Unit with Virtual Media Support (B064-Series)
NetDirector USB Server Interface Unit with Virtual Media Support and Audio (B064-IPG Series) B055-001-USB-VA B055-001-USB-VA NetDirector USB Server Interface Unit with Virtual Media Support and Audio (B064-IPG Series)
NetDirector USB Server Interface Unit with Virtual Media & CAC Support (B064-Series) B055-001-UV2CAC B055-001-UV2CAC NetDirector USB Server Interface Unit with Virtual Media & CAC Support (B064-Series)

USB, Lightning & FireWire

  Model Number Description
USB 2.0 A/B Cable (M/M), 6 ft. U022-006 U022-006 USB 2.0 A/B Cable (M/M), 6 ft.
USB 2.0 A/B Cable (M/M), 10 ft. U022-010 U022-010 USB 2.0 A/B Cable (M/M), 10 ft.

USB Cables

  Model Number Description
USB 2.0 A/B Cable (M/M), 6 ft. U022-006 U022-006 USB 2.0 A/B Cable (M/M), 6 ft.
USB 2.0 A/B Cable (M/M), 10 ft. U022-010 U022-010 USB 2.0 A/B Cable (M/M), 10 ft.
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CONTACT US

Phone

Sales
Mon - Fri 8 AM - 5:30 PM CST
+1 (773) 869-1774

Support
Mon - Fri: 8 AM - 5:30 PM CST
+1 (773) 869-1234

Tripp Lite
1111 West 35th Street
Chicago, Illinois 60609
United States

+1 (773) 869-1111 Main
1 773.869.1329 Fax

Business Hours
8 AM - 5:30 PM CST

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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 (773) 869-1774 or email presaleshelp@tripplite.com.