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Product Status Current Model Number: B002-DP1A4

Secure KVM Switch, 4-Port, DisplayPort to DisplayPort, 4K, NIAP PP3.0 Certified, Audio, Single Monitor, TAA

Product Warranty

Product Warranty Period (Worldwide)

3-YEAR LIMITED WARRANTY

Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 3 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.

Product Registration

Register your B002-DP1A4

Extended Warranties

Eaton offers the following extended warranty options for your B002-DP1A4.

Model Number Description
WEXT1G Extended Warranty and Technical Support for Select Products – KVM, PDUs, Inverters
WEXT2G Extended Warranty and Technical Support for Select Products – KVM Switches, PDUs, Power Inverters

Eaton's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

The Tripp Lite NIAP KVM series offer a KM or Boundless Switching feature. This feature enables users to switch ports without utilizing the port selection buttons on the KVM. In some cases, new units have this function enabled by default. To disable KM Switching, go to the Admin And Security Management 1.2 utility (see User Manual for instructions on accessing this utility), select option 6 for Select mode and Select Mode #1 for KVM switching (manual selection on KVM).
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The Tripp Lite NIAP KVM Admin And Security Management 1.2 utility is not compatible with Apple/MAC computers. In order to use the utility, it must be accessed with a Windows computer.
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The number pad is locked upon launching the Admin And Security Management 1.2 utility (see User Manual for instructions on accessing this utility). For numeric values, please use the keys above the alphabetic section.
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The Tripp Lite NIAP KVMs support uni-directional (or one-way) communication. When a “lock” button is pushed on the keyboard, the command is sent through the KVM to the designated computer. Under normal circumstances, a command would be sent back to the keyboard and the appropriate LED would light up. As NIAP KVMs do not allow communication output, this communication is not sent to the keyboard.
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The HP ZR2240W is the default unit in the EDID Lock field. Once a new lock has been made, the HP ZR2240W information will be replaced by the appropriate information. Please note: resetting the KVM to defaults or conducting a factory restore will populate the EDID Lock field with HP ZR2240W.
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Parts & Accessories

Audio Video Cables

  Model Number Description
DisplayPort Cable with Latching Connectors, 4K 60 Hz (M/M), Black, 10 ft. (3.05 m) P580-010 P580-010 DisplayPort Cable with Latching Connectors, 4K 60 Hz (M/M), Black, 10 ft. (3.05 m)

USB Cables

  Model Number Description
USB 2.0 A to B Cable (M/M), 6 ft. (1.83 m) U022-006 U022-006 USB 2.0 A to B Cable (M/M), 6 ft. (1.83 m)
Universal Reversible USB 2.0 Cable (Reversible A to B M/M), 1 ft. (0.31 m) UR022-001 UR022-001 Universal Reversible USB 2.0 Cable (Reversible A to B M/M), 1 ft. (0.31 m)

Accessories

  Model Number Description
DisplayPort KVM Cable Kit, 3 in 1 - 4K DisplayPort, USB, 3.5 mm Audio (3xM/3xM), 4:4:4, 6 ft. (1.83 m), Black P783-006 P783-006 DisplayPort KVM Cable Kit, 3 in 1 - 4K DisplayPort, USB, 3.5 mm Audio (3xM/3xM), 4:4:4, 6 ft. (1.83 m), Black
DisplayPort KVM Cable Kit, 3 in 1 - 4K DisplayPort, USB, 3.5 mm Audio (3xM/3xM), 4:4:4, 10 ft. (3.05 m), Black P783-010 P783-010 DisplayPort KVM Cable Kit, 3 in 1 - 4K DisplayPort, USB, 3.5 mm Audio (3xM/3xM), 4:4:4, 10 ft. (3.05 m), Black

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.