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Product Status Current Model Number: B004-2DUA2-K

2-Port Dual Monitor DVI KVM Switch, TAA, GSA with Audio and USB 2.0 Hub, Cables included

Product Warranty

Product Warranty Period (Worldwide)

3-YEAR LIMITED WARRANTY

Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 3 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.

Product Registration

Register your B004-2DUA2-K

Extended Warranties

Eaton offers the following extended warranty options for your B004-2DUA2-K.

Model Number Description
WEXT1E Extended Warranty and Technical Support for Select Products – KVM, PDU, Inverters
WEXT2E Extended Warranty and Technical Support for Select Products – KVM Switches, PDUs, Power Inverters
WEXT3E Extended Warranty and Technical Support for Select Products – KVM Switches, PDUs, Power Inverters

Eaton's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

The original version of the Owner's Manual gave an incorrect command sequence. The revised Owner's Manual has the correct command sequence to initiate Hotkey Setting Mode: Press and hold the [Num Lock] key, press and release the minus [-] key, and then release the [Num Lock] key.
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For support of mice with additional buttons, mouse emulation must be turned off. You can toggle mouse emulation on/off by activating Hotkey Setting Mode and pressing M. See the owner’s manual for details.
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Turn off Mouse Emulation in the KVM.
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If utilizing a single KVM set-up (non-Quad-view mode), please ensure the Quad-view Mode Switch is set to “Host”. For environments where a dual KVM set-up is in place, ensure the Quad-view Mode Switch is set appropriately for each corresponding KVM and that the appropriate connects are in place between the KVMs (see page 6 of the manual). If issue continues, please contact the Tripp Lite support team.
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Parts & Accessories

Audio Video Cables

  Model Number Description
3.5mm Mini Stereo Audio Cable for Microphones, Speakers and Headphones (M/M), 6 ft. (1.83 m) P312-006 P312-006 3.5mm Mini Stereo Audio Cable for Microphones, Speakers and Headphones (M/M), 6 ft. (1.83 m)
3.5mm Mini Stereo Audio Cable for Microphones, Speakers and Headphones (M/M), 10 ft. (3.05 m) P312-010 P312-010 3.5mm Mini Stereo Audio Cable for Microphones, Speakers and Headphones (M/M), 10 ft. (3.05 m)
3.5mm Mini Stereo Audio Cable for Microphones, Speakers and Headphones (M/M), 15 ft. (4.57 m) P312-015 P312-015 3.5mm Mini Stereo Audio Cable for Microphones, Speakers and Headphones (M/M), 15 ft. (4.57 m)
DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 6 ft. (1.83 m) P560-006 P560-006 DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 6 ft. (1.83 m)
DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 10 ft. (3.05 m) P560-010 P560-010 DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 10 ft. (3.05 m)
DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 15 ft. (4.57 m) P560-015 P560-015 DVI Dual Link Cable, Digital TMDS Monitor Cable (DVI-D M/M), 15 ft. (4.57 m)

Audio Video Adapter Cables

  Model Number Description
DVI to VGA High-Resolution Adapter Cable with RGB Coaxial (DVI-A to HD15 M/M), 3 ft. (0.9 m) P556-003 P556-003 DVI to VGA High-Resolution Adapter Cable with RGB Coaxial (DVI-A to HD15 M/M), 3 ft. (0.9 m)
DVI to VGA High-Resolution Adapter Cable with RGB Coaxial (DVI-A to HD15 M/M), 6 ft. (1.8 m) P556-006 P556-006 DVI to VGA High-Resolution Adapter Cable with RGB Coaxial (DVI-A to HD15 M/M), 6 ft. (1.8 m)
DVI to VGA High-Resolution Adapter Cable with RGB Coaxial (DVI-A to HD15 M/M), 10 ft. (3.1 m) P556-010 P556-010 DVI to VGA High-Resolution Adapter Cable with RGB Coaxial (DVI-A to HD15 M/M), 10 ft. (3.1 m)

USB Cables

  Model Number Description
USB 2.0 A to B Cable (M/M), 6 ft. (1.83 m) U022-006 U022-006 USB 2.0 A to B Cable (M/M), 6 ft. (1.83 m)
USB 2.0 A to B Cable (M/M) - 10 ft. (3.05 m) U022-010 U022-010 USB 2.0 A to B Cable (M/M) - 10 ft. (3.05 m)
USB 2.0 A to B Cable (M/M), 15 ft. (4.57 m) U022-015 U022-015 USB 2.0 A to B Cable (M/M), 15 ft. (4.57 m)

Accessories

  Model Number Description
DVI / USB / Audio KVM Cable Kit, 6 ft. (1.83 m) P759-006 P759-006 DVI / USB / Audio KVM Cable Kit, 6 ft. (1.83 m)
DVI / USB / Audio KVM Cable Kit, 10 ft. (3.05 m) P759-010 P759-010 DVI / USB / Audio KVM Cable Kit, 10 ft. (3.05 m)
DVI / USB / Audio KVM Cable Kit, 15 ft. (4.57 m) P759-015 P759-015 DVI / USB / Audio KVM Cable Kit, 15 ft. (4.57 m)

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.