Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
1 773.869.1774
1 773.869.1329
presaleshelp@tripplite.com

Product Status Current Model Number: SMART1000RM2U

SmartPro 120V 1kVA 800W Line-Interactive Sine Wave UPS, 2U Rack/Tower, Network Card Options, LCD, USB, DB9, 6 Outlets

SMART1000RM2U front view large image | UPS Battery Backup

Warranty

Your product is still covered under warranty if it was purchased after 12/8/2016.

2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.

Insurance

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Register your SMART1000RM2U for warranty

Owner's manuals

Support resources

Software, Firmware & Drivers
SMART1000RM2U How-To Videos
Replacement UPS Batteries

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Support for In-Warranty
Tripp Lite Products

North American Support Center
773.869.1112

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Product Warranty

Product Warranty Period (Worldwide)

2-Year/3-Year with Registration

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years (or 3 years with product registration) from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your SMART1000RM2U.

Model Number Description
WEXT1E 1-Year Extended Warranty - For select Tripp Lite Products
WEXT2E 2-Year Extended Warranty - For select Tripp Lite Products

Insurance Coverage

Your SMART1000RM2U comes with $250,000 Ultimate Lifetime Insurance  coverage.

Learn More

Insurance Claims

How to make an insurance claim

Replacement UPS Batteries

Battery Model Number

RBC92-2U

2U UPS Replacement 24VDC Battery Cartridge (1 set of 2) for select Tripp Lite SmartPro UPS
Information & Pricing
Quantity Required 1
UPS Compatibility Front panel LED display version
Notes SMART1000RM2U versions with pre-assembled battery cartridges and LED front panel display require the use of RBC92-2U. SMART1000RM2U versions with the LCD front panel display require the use of the RBC24V-LCD.
Battery Model Number

RBC24V-LCD

2U UPS Replacement Battery Cartridge for select Tripp Lite UPS
Information & Pricing
Quantity Required 1
UPS Compatibility LCD versions
Notes SMART1000RM2U versions with pre-assembled battery cartridges and LED front panel display require the use of RBC92-2U. SMART1000RM2U versions with the LCD front panel display require the use of the RBC24V-LCD.

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Parts & Accessories

UPS Replacement Batteries
  Model Number Description
RBC24V-LCD | UPS Replacement Batteries RBC24V-LCD 2U UPS Replacement Battery Cartridge for select Tripp Lite UPS
UPS Accessories
  Model Number Description
UPSHDEARKIT | UPS Accessories UPSHDEARKIT Heavy-Duty 2-post Front Mounting Ear Kit
2-9USTAND | UPS Accessories 2-9USTAND 2U to 9U Tower Stand Kit for select Rack-Mount UPS Systems
2POSTRMKITWM | UPS Accessories 2POSTRMKITWM 2-Post Rack-Mount or Wall-Mount Adapter Kit for select Rack-Mount UPS Systems
Management Hardware
  Model Number Description
SNMPWEBCARD | Management Hardware SNMPWEBCARD SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems
TLNETCARD | Management Hardware TLNETCARD SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems
WATCHDOGSW | Management Hardware WATCHDOGSW WatchDog Service Monitoring / Reboot Software
WEBCARDLX | Management Hardware WEBCARDLX Web Management Accessory Card
Power Distribution Units (PDUs)
  Model Number Description
PDU1215 | Power Distribution Units (PDUs) PDU1215 1.8kW Single-Phase 120V Basic PDU, 13 NEMA 5-15R Outlets, NEMA 5-15P Input, 15 ft. Cord, 1U Rack-Mount
PDUB15 | Power Distribution Units (PDUs) PDUB15 1.44kW Single-Phase Hot-Swap PDU, 120V 15A Outlets (8 5-15R), 2 5-15P, 10ft & 6ft Cords 2U Rack-Mount
PDUMH15 | Power Distribution Units (PDUs) PDUMH15 1.4kW Single-Phase Metered PDU, 120V Outlets (13 5-15R), 5-15P, 100-127V Input, 15ft Cord, 1U Rack-Mount
PDUMH15AT | Power Distribution Units (PDUs) PDUMH15AT 1.4kW Single-Phase Metered Automatic Transfer Switch PDU, 2 120V 5-15P 15A Inputs, 8 5-15R Outputs, 1U, TAA
PDUMH15ATNET | Power Distribution Units (PDUs) PDUMH15ATNET 1.4kW Single-Phase Switched Automatic Transfer Switch PDU, 2 120V 5-15P 15A Inputs, 8 5-15R Outputs, 1U, TAA
PDUMNH15 | Power Distribution Units (PDUs) PDUMNH15 1.4kW Single-Phase Monitored PDU with LX Platform Interface, 120V Outlets (8 5-15R), 5-15P, 12ft Cord, 1U Rack-Mount, TAA
PDUNV | Power Distribution Units (PDUs) PDUNV 1.6/3.8kW Single-Phase 100–240V Basic PDU, 14 Outlets (12 C13 & 2 C19), C20 with 5 Adapters, 10 ft. Cord, 1U Rack-Mount
Rack Accessories
  Model Number Description
4POSTRAILKITWM | Rack Accessories 4POSTRAILKITWM 4-Post 1U Universal Adjustable Rack-Mount Shelf Kit for Wall-Mount Racks
UPSHDEARKIT | Rack Accessories UPSHDEARKIT Heavy-Duty 2-post Front Mounting Ear Kit
USB, Lightning & FireWire
  Model Number Description
U022-010 | USB, Lightning & FireWire U022-010 USB 2.0 A/B Cable (M/M), 10 ft.
USB Cables
  Model Number Description
U022-010 | USB Cables U022-010 USB 2.0 A/B Cable (M/M), 10 ft.
Power Cords
  Model Number Description
P006-006-13LA | Power Cords P006-006-13LA Computer Power Cord, NEMA 5-15P to Left Angle C13 - 10A, 125V, 18 AWG, 6 ft., Black
P006-006-13RA | Power Cords P006-006-13RA Computer Power Cord, NEMA 5-15P to Right Angle C13 - 10A, 125V, 18 AWG, 6 ft., Black
P007-002 | Power Cords P007-002 Computer Power Cord, NEMA 5-15P to C13 - Heavy Duty, 15A, 125V, 14 AWG, 2 ft., Black
P007-006 | Power Cords P007-006 Computer Power Cord, NEMA 5-15P to C13 - Heavy Duty, 15A, 125V, 14 AWG, 6 ft., Black
P007-010 | Power Cords P007-010 Computer Power Cord, NEMA 5-15P to C13 - Heavy Duty, 15A, 125V, 14 AWG, 10 ft., Black
P010-012 | Power Cords P010-012 Desktop Computer Power Cable, NEMA 5-15P to C13 - 10A, 125V, 18 AWG, 12 ft., Black
P019-004 | Power Cords P019-004 Power Cord, NEMA 5-15P to C15 - Heavy Duty, 15A, 125V, 14 AWG, 4 ft., Black
P019-008 | Power Cords P019-008 Power Cord, NEMA 5-15P to C15 - Heavy Duty, 15A, 125V, 14 AWG, 8 ft., Black
P022-001 | Power Cords P022-001 Power Extension Cord, NEMA 5-15P to NEMA 5-15R - 10A, 120V, 18 AWG, 1 ft., Black
P023-001 | Power Cords P023-001 Heavy Duty Power Extension Cable, NEMA L5-15R to NEMA 5-15P - 15A, 120V, 14 AWG, 1 ft., Black
P034-010 | Power Cords P034-010 Computer Power Cord, C19 to NEMA 5-15P - Heavy Duty, 15A, 125V, 14 AWG, 10 ft., Black
Clear List

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at 1 773.869.1774 or email presaleshelp@tripplite.com.