Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
1 773.869.1774
1 773.869.1329
presaleshelp@tripplite.com

Product Status Current Model Number: SMART3000NET

SmartPro 120V 3kVA 2.4kW Line-Interactive UPS, Tower, Extended Run, 3 DB9 ports

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Support for In-Warranty
Tripp Lite Products

North American Support Center
773.869.1113

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Product Warranty

Product Warranty Period (Worldwide)

2-Year/3-Year with Registration

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years (or 3 years with product registration) from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your SMART3000NET.

Model Number Description
WEXT1J 1-Year Extended Warranty - For select Tripp Lite Products
WEXT2J 2-Year Extended Warranty - For select Tripp Lite Products

Insurance Coverage

Your SMART3000NET comes with $250,000 Ultimate Lifetime Insurance  coverage.

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Insurance Claims

How to make an insurance claim

Replacement UPS Batteries

This UPS system does not support the addition of external battery packs.

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Parts & Accessories

UPS Battery Packs
  Model Number Description
BP24V28-2U | UPS Battery Packs BP24V28-2U External 24V 2U Rack-mount Battery Pack for select Tripp Lite UPS Systems (BP24V28-2U)
BP24V70-3U | UPS Battery Packs BP24V70-3U External 24V 3U Rack/Tower Battery Pack for select Tripp Lite UPS Systems (BP24V70-3U)
Power Distribution Units (PDUs)
  Model Number Description
PDU1215 | Power Distribution Units (PDUs) PDU1215 1.8kW Single-Phase 120V Basic PDU, 13 NEMA 5-15R Outlets, NEMA 5-15P Input, 15 ft. Cord, 1U Rack-Mount
PDU1220 | Power Distribution Units (PDUs) PDU1220 2.4kW Single-Phase 120V Basic PDU, 13 NEMA 5-15/20R Outlets, NEMA 5-20P Input, 15 ft. Cord, 1U Rack-Mount
Power Strips
  Model Number Description
RS-1215 | Power Strips RS-1215 1U Rack-Mount Power Strip, 120V, 15A, 5-15P, 12 Outlets (6 Front-Facing, 6-Rear-Facing), 15-ft. Cord
RS-1215-20 | Power Strips RS-1215-20 1U Rack-Mount Power Strip, 120V, 20A, 5-20P, 12 Outlets (6 Front-Facing, 6-Rear-Facing) 15-ft. Cord
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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at 1 773.869.1774 or email presaleshelp@tripplite.com.