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Product Status Current Model Number: SMART3000NET

SmartPro 120V 3kVA 2.4kW Line-Interactive UPS, Tower, Extended Run, 3 DB9 ports

Product Warranty

Product Warranty Period (Worldwide)

2-Year/3-Year with Registration

Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years (or 3 years with product registration) from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.

Product Registration

Register your SMART3000NET

Extended Warranties

Eaton offers the following extended warranty options for your SMART3000NET.

Model Number Description
WEXT1J Extended Warranty and Technical Support for Select Products – KVM, PDU, Inverters
WEXT2J Extended Warranty and Technical Support for Select Products – KVM Switches, PDUs, Power Inverters

Insurance Coverage

Your SMART3000NET comes with $250,000 Ultimate Lifetime Insurance  coverage.

Learn More

Insurance Claims

How to make an insurance claim

Adding or Replacing UPS Batteries

Replacement Batteries

The batteries in this model are not user-replaceable.

External Battery Packs

Battery Model Number

BP24V28-2U

External 24V 2U Rack-Mount Battery Pack for Select UPS Systems (BP24V28-2U)
Information & Pricing
Battery Model Number

BP24V70-3U

External 24V 3U Rack/Tower Battery Pack for Select UPS Systems (BP24V70-3U)
Information & Pricing

Eaton's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

Generally, PowerAlert Local (PAL) should automatically discover your UPS. If you are using a SMART2200NET or SMART3000NET and automatic discovery does not occur, follow the process below: 1. Assure you are using the RS232 DB9 cable with part number 73-0743 to connect the computer to the UPS system's SMART port. 2. Access the PAL console and click “Settings.” 3. Click “Device.” 4. In the “Add Device(s)” popup, select the appropriate COM port. 5. Select “Smart Pro” from the “Communication Protocol” drop-down. 6. Click “Ok” and wait a few moments for the discovery process to finish. 7. Data for your device will now display in the PAL console. The process is complete.
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On select models, the self-test feature allows the user to test the condition of the battery in the UPS.  You should plan to run this test at least once a month.  Please reference your owner’s manual for more information on how to perform a self-test on your unit.

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In extreme cases, running the self-test could cause the UPS to shut down.  On select models, a certain voltage range is required to maintain power to the unit.  During the self-test, if voltage drops to an unusable range, the UPS could shut down.  In order to avoid this, you should run a self-test at least once a month to detect a battery needing replacement.  Please reference your owner’s manual for more information on how to perform a self-test on your unit.

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Parts & Accessories

UPS Battery Packs

  Model Number Description
External 24V 2U Rack-Mount Battery Pack for Select UPS Systems (BP24V28-2U) BP24V28-2U BP24V28-2U External 24V 2U Rack-Mount Battery Pack for Select UPS Systems (BP24V28-2U)
External 24V 3U Rack/Tower Battery Pack for Select UPS Systems (BP24V70-3U) BP24V70-3U BP24V70-3U External 24V 3U Rack/Tower Battery Pack for Select UPS Systems (BP24V70-3U)

Power Distribution Units (PDUs)

  Model Number Description
1.8kW Single-Phase 120V Basic PDU, 13 NEMA 5-15R Outlets, NEMA 5-15P Input, 15 ft. (4.57 m) Cord, 1U Rack-Mount PDU1215 PDU1215 1.8kW Single-Phase 120V Basic PDU, 13 NEMA 5-15R Outlets, NEMA 5-15P Input, 15 ft. (4.57 m) Cord, 1U Rack-Mount
2.4kW Single-Phase 120V Basic PDU, 13 NEMA 5-15/20R Outlets, NEMA 5-20P Input, 15 ft. (4.57 m) Cord, 1U Rack-Mount PDU1220 PDU1220 2.4kW Single-Phase 120V Basic PDU, 13 NEMA 5-15/20R Outlets, NEMA 5-20P Input, 15 ft. (4.57 m) Cord, 1U Rack-Mount

Power Strips

  Model Number Description
1U Rack-Mount Power Strip, 120V, 15A, 5-15P, 12 Outlets (6 Front-Facing, 6-Rear-Facing), 15 ft. (4.57 m) Cord RS-1215 RS-1215 1U Rack-Mount Power Strip, 120V, 15A, 5-15P, 12 Outlets (6 Front-Facing, 6-Rear-Facing), 15 ft. (4.57 m) Cord
1U Rack-Mount Power Strip, 120V, 20A, 5-20P, 12 Outlets (6 Front-Facing, 6-Rear-Facing) 15 ft. (4.57 m) Cord RS-1215-20 RS-1215-20 1U Rack-Mount Power Strip, 120V, 20A, 5-20P, 12 Outlets (6 Front-Facing, 6-Rear-Facing) 15 ft. (4.57 m) Cord

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.