Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
1 773.869.1774
1 773.869.1329
presaleshelp@tripplite.com

Product Status Current Model Number: SU1000XLA

SmartOnline 120V 1kVA 800W Double-Conversion UPS, Tower, Extended Run, Network Card Options, USB, DB9 Serial

Warranty

Your product is still covered under warranty if it was purchased after 12/9/2017.

2-year limited warranty

Insurance

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Register your SU1000XLA for warranty

Owner's manuals

Support resources

Software, Firmware & Drivers
SU1000XLA How-To Videos
Replacement UPS Batteries

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Support for In-Warranty
Tripp Lite Products

North American Support Center
773.869.1112

Please have your serial number ready when you call.
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Product Warranty

Product Warranty Period (Worldwide)

2-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your SU1000XLA.

Model Number Description
WEXT1E 1-Year Extended Warranty - For select Tripp Lite Products
WEXT2E 2-Year Extended Warranty - For select Tripp Lite Products
WEXT3E 3-Year Extended Warranty - For select Tripp Lite Products

Insurance Coverage

Your SU1000XLA comes with $250,000 Ultimate Lifetime Insurance  coverage.

Learn More

Insurance Claims

How to make an insurance claim

Replacement UPS Batteries

Battery Model Number

RBC24-SUTWR

UPS Replacement Battery Cartridge for select Tripp Lite SmartOnline Tower UPS
Information & Pricing
Quantity Required 1
Notes NOT COMPATIBLE WITH SU1000XL. This recommendation only applies to Tripp Lite UPS systems with a battery access door/panel.SU1000XLa versions with pre-assembled battery cartridges and LED front panel display require the use of RBC24-SUTWR. SU1000XLCD versions with the LCD front panel display require the use of the RBC24V-LCD.

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Parts & Accessories

UPS Battery Packs
  Model Number Description
BP24V15RT2U | UPS Battery Packs BP24V15RT2U External 24V 2U Rack/Tower Battery Pack for select Tripp Lite UPS Systems (BP24V15RT2U)
BP24V28-2U | UPS Battery Packs BP24V28-2U External 24V 2U Rack-mount Battery Pack for select Tripp Lite UPS Systems (BP24V28-2U)
BP24V70-3U | UPS Battery Packs BP24V70-3U External 24V 3U Rack/Tower Battery Pack for select Tripp Lite UPS Systems (BP24V70-3U)
Management Hardware
  Model Number Description
MODBUSCARD | Management Hardware MODBUSCARD MODBUS Management Accessory Card for UPS Remote Monitoring and Control
RELAYIOCARD | Management Hardware RELAYIOCARD Programmable Relay I/O Card
SNMPWEBCARD | Management Hardware SNMPWEBCARD SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems
TLNETCARD | Management Hardware TLNETCARD SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems
WEBCARDLX | Management Hardware WEBCARDLX Web Management Accessory Card
Power Distribution Units (PDUs)
  Model Number Description
PDUB15 | Power Distribution Units (PDUs) PDUB15 1.44kW Single-Phase Hot-Swap PDU, 120V 15A Outlets (8 5-15R), 2 5-15P, 10ft & 6ft Cords 2U Rack-Mount
PDUMH15 | Power Distribution Units (PDUs) PDUMH15 1.4kW Single-Phase Metered PDU, 120V Outlets (13 5-15R), 5-15P, 100-127V Input, 15ft Cord, 1U Rack-Mount
PDUMH15AT | Power Distribution Units (PDUs) PDUMH15AT 1.4kW Single-Phase Metered Automatic Transfer Switch PDU, 2 120V 5-15P 15A Inputs, 8 5-15R Outputs, 1U, TAA
PDUMH15NET | Power Distribution Units (PDUs) PDUMH15NET 1.4kW Single-Phase Switched PDU with LX Platform Interface, 120V Outlets (16 5-15R), 5-15P, 100-127V Input, 12ft Cord, 1U Rack-Mount, TAA
PDUMNH15 | Power Distribution Units (PDUs) PDUMNH15 1.4kW Single-Phase Monitored PDU with LX Platform Interface, 120V Outlets (8 5-15R), 5-15P, 12ft Cord, 1U Rack-Mount, TAA
Clear List

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at 1 773.869.1774 or email presaleshelp@tripplite.com.