Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
1 773.869.1774
1 773.869.1329
presaleshelp@tripplite.com

Product Status Current Model Number: SU6000RT4UHV

SmartOnline 208/240V 6kVA 5.4kW Double-Conversion UPS, 4U Rack/Tower, Extended Run, Network Card Options, USB, DB9, Bypass Switch, L6-30R & L6-20R

Warranty

Your product is still covered under warranty if it was purchased after 12/15/2017.

2-year limited warranty

Insurance

Open a support ticket

Create a Support Ticket

Register your product

Register your SU6000RT4UHV for warranty

Owner's manuals

Support resources

Software, Firmware & Drivers
SU6000RT4UHV How-To Videos
Replacement UPS Batteries

Purchase a replacement

Check Prices

Go to Product Page

Need Help?
Contact Us

Product Warranty

Product Warranty Period (Worldwide)

2-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your SU6000RT4UHV.

Model Number Description
WEXT1P 1-Year Extended Warranty - For select Tripp Lite Products
WEXT2P 2-Year Extended Warranty - For select Tripp Lite Products
WEXT3P 3-Year Extended Warranty - For select Tripp Lite Products

Insurance Coverage

Your SU6000RT4UHV comes with $250,000 Ultimate Lifetime Insurance  coverage.

Learn More

Insurance Claims

How to make an insurance claim

Replacement UPS Batteries

Battery Model Number

RBC5-192

4U UPS Replacement 192VDC Battery Cartridge (1 set of 16) for select Tripp Lite SmartOnline UPS
Information & Pricing
Quantity Required 1

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Parts & Accessories

UPS Battery Packs
  Model Number Description
BP192V12-3U | UPS Battery Packs BP192V12-3U External 192V 3U Rack/Tower Battery Pack for select Tripp Lite UPS Systems (BP192V12-3U)
BP192V5RT2U | UPS Battery Packs BP192V5RT2U External 192V 2U Rackmount Battery Pack for select Tripp Lite UPS Systems (BP192V5RT2U)
BP192V787C-1PH | UPS Battery Packs BP192V787C-1PH External 192V Battery Pack For SU5000RT4U, SU6000RT4U & SU8000RT4U - Tower, TAA
UPS Replacement Batteries
  Model Number Description
RBC5-192 | UPS Replacement Batteries RBC5-192 4U UPS Replacement 192VDC Battery Cartridge (1 set of 16) for select Tripp Lite SmartOnline UPS
UPS Accessories
  Model Number Description
2-9USTAND | UPS Accessories 2-9USTAND 2U to 9U Tower Stand Kit for select Rack-Mount UPS Systems
2POSTRMKITHD | UPS Accessories 2POSTRMKITHD 2-Post Rack-Mount Installation Kit of 3U and Larger UPS, Transformer and Battery Pack Components
Management Hardware
  Model Number Description
WEBCARDLX | Management Hardware WEBCARDLX Web Management Accessory Card
RELAYIOCARD | Management Hardware RELAYIOCARD Programmable Relay I/O Card
RELAYIOMINI | Management Hardware RELAYIOMINI 3 Relay I/O Mini-module
SNMPWEBCARD | Management Hardware SNMPWEBCARD SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems
TLNETCARD | Management Hardware TLNETCARD SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems
ENVIROSENSE | Management Hardware ENVIROSENSE EnviroSense Rack Environment Sensor, Temperature, Humidity, Contact-Closure Inputs
MODBUSCARD | Management Hardware MODBUSCARD MODBUS Management Accessory Card for UPS Remote Monitoring and Control
Part Number Description
W02-BIN Regular Business Hours Installation of 5 to 10kVA Single Phase UPS Suites
W02-BW0 208V UPS Start Up Service Regular Hours 350 mi range excludes on site warranty service
W02-BW1-1BD 208V UPS Start Up Service Regular Hours 350 mi range incl 1 Year Next Business Day Break Fix On site Warranty
W02-BW2-1BD 208V UPS Start Up Service Regular Hours 350 mi range incl 2 Year Next Business Day Break Fix On site Warranty
W02-BW3-1BD 208V UPS Start Up Service Regular Hours 350 mi range incl 3 Year Next Business Day Break Fix On site Warranty
W02-EIN Non Business Hours Installation of 5 to 10kVA Single Phase UPS Suites
W02-EW0 208V UPS Start Up Service Evening Weekend 350 mi range excludes on site warranty service
W02-EW1-1BD 208V UPS Start Up Service Weekend Evening 350 mi range incl 1 Year Next Business Day Break Fix On site Warranty
W02-EW2-1BD 208V UPS Start Up Service Evening Weekend 350 mi range incl 2 Year Next Business Day Break Fix On site Warranty
W02-EW3-1BD 208V UPS Start Up Service Evening Weekend 350 mi range incl 3 Year Next Business Day Break Fix On site Warranty
Clear List

CONTACT US

Phone

Sales
Mon - Fri 8 AM - 5:30 PM CST
(773) 869-1774

Support
Mon - Fri: 8 AM - 5:30 PM CST
(773) 869-1234

Tripp Lite
1111 West 35th Street
Chicago, Illinois 60609
United States

1 773.869.1111 Main
1 773.869.1329 Fax

Business Hours
8 AM - 5:30 PM CST

See all contact options

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at 1 773.869.1774 or email presaleshelp@tripplite.com.