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How to Order On-Site Services for Your 3-Phase UPS
Our factory-trained technicians provide a range of on-site services, including commissioning, maintenance and repairs, to help ensure your 3-phase UPS systems maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
Our factory-trained technicians provide a range of services, including commissioning, maintenance and repairs, to help ensure your Eaton products maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
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OVERVIEW
UPS Type
INPUT
Input Phase
Rated input current (Maximum Load)
Nominal Input Voltage(s) Supported
UPS Input Connection Type
Input Circuit Breakers
UPS Input Cord Length (ft.)
Recommended Electrical Service
OUTPUT
Output Capacity (VA)
Output Capacity (kVA)
Output Capacity (Watts)
Output Capacity (kW)
Power Factor
Nominal Voltage Details
Frequency Compatibility
Output Voltage Regulation (Line Mode)
Output Voltage Regulation (Battery Mode)
Load Management Receptacles
Output AC Waveform (AC Mode)
Output AC Waveform (Battery Mode)
Nominal Output Voltage(s) Supported
Output Receptacles
Individually Controllable Load Banks
Output Capacity Details
Output Circuit Breakers
BATTERY
Battery Type
Runtime Full Load (min.)
Runtime Half Load (min.)
Expandable Runtime
DC System Voltage (VDC)
Battery Recharge Rate (Included Batteries)
Battery Access
Internal UPS Replacement Battery Cartridge
Battery Replacement Description
External Battery Pack Compatibility
Expandable Runtime Description
VOLTAGE REGULATION
Voltage Regulation Description
Overvoltage Correction
Undervoltage Correction
Severe Undervoltage Correction
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Switches
Alarm Cancel Operation
Audible Alarm
LED Indicators
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
UPS AC Suppression Response Time
EMI / RFI AC Noise Suppression
UPS Dataline Suppression
PHYSICAL
Primary Form Factor
Rack Height
Cooling Method
Included Mounting Accessory Description
Installation Form Factors Supported with Included Accessories
Installation Form Factors Supported with Optional Accessories
Minimum Required Rack Depth (inches)
Optional Mounting Accessory Notes
Primary UPS Depth (mm)
Primary UPS Height (mm)
Primary UPS Width (mm)
UPS Housing Material
UPS Power Module Dimensions (hwd, in.)
UPS Power Module Weight (kg)
UPS Power Module Weight (lbs.)
Unit Weight (lbs.)
Minimum Required Rack Depth with External Battery Pack (cm)
Minimum Required Rack Depth with External Battery Pack (in.)
Minimum Required Rack Depth without External Battery Pack (cm)
Minimum Required Rack Depth without External Battery Pack (in.)
Unit Dimensions (hwd / in.)
ENVIRONMENTAL
Operating Temperature Range
Storage Temperature Range
Relative Humidity
AC Mode BTU / Hr. (Full Load)
AC Mode Efficiency Rating (100% Load)
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
Audible Noise
Operating Elevation
COMMUNICATIONS
Network Management Cards
Network Monitoring Port Description
PowerAlert Software
Communications Cable
WatchDog Compatibility
Network UPS Tools (NUT) Compatibility
Network Management Card Description
Communications Interface
EPO Port
SNMP Compatibility
Network Compatibility
LINE / BATTERY TRANSFER
Transfer Time
Low Voltage Transfer to Battery Power (Setpoint)
High Voltage Transfer to Battery Power (Setpoint)
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
High Availability UPS Features
Grounding Details
Green Energy-Saving Features
APPLICATIONS
UPS Applications
STANDARDS & COMPLIANCE
Product Certifications
Product Compliance
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
Connected Equipment Insurance (U.S., Canada & Puerto Rico)
Battery Recharge Rate (Included Batteries)
Less than 4 hours from 10% to 90%
Battery Access
Front panel battery access door
Internal UPS Replacement Battery Cartridge
IMPORTANT BATTERY REPLACEMENT INFORMATION > If your SM1000RM2UTAA UPS is equipped with a LCD front-panel screen, order Tripp Lite RBC24V-LCD (quantity 1) replacement battery; If your SM1000RM2UTAA UPS is equipped with LED front-panel indicators, order Tripp Lite RBC92-2U (quantity 1) replacement battery
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with an input voltage range of 83 to 147
Overvoltage Correction
Input voltages between 128 and 147 are reduced by 12%
Undervoltage Correction
Input voltages between 83 and 107 are boosted by 14%
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, operating mode, alarm function and a variety of additional options (see manual for detailed LCD configuration and monitoring options)
Switches
3 pushbutton switches control OFF / ON power status, MODE selection and MUTE / ENTER control functions
Alarm Cancel Operation
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
Included Mounting Accessory Description
Included 4POSTRAILKIT mounting bracket enables installation in 4 post racks from 20.5 to 36 inches (521 to 914mm)
Installation Form Factors Supported with Included Accessories
4 post 19 inch rackmount
Installation Form Factors Supported with Optional Accessories
2 post rackmount ( 2POSTRMKITWM ); 2-4 post front rail rackmount ( UPSHDEARKIT ); 4 post rackmount short-depth ( 4POSTRAILKITWM ); Tower ( 2-9USTAND ); Wallmount ( 2POSTRMKITWM )
Minimum Required Rack Depth (inches)
16
Optional Mounting Accessory Notes
Optional 2-9USTAND enables upright tower UPS placement; 2POSTRMKITWM enables wall-mount and 2-post rackmount installation; 4POSTRAILKITWM enables installation in 4-post short-depth racks from 14.5 to 23.5 inches (368 to 597mm); UPSHDEARKIT enables installation in 2 or 4-post racks using front vertical rails only, without rear support
Primary UPS Depth (mm)
318
Primary UPS Height (mm)
88
Primary UPS Width (mm)
441
UPS Housing Material
Steel
UPS Power Module Dimensions (hwd, in.)
3.45 x 17.35 x 12.5
UPS Power Module Weight (kg)
16.06
UPS Power Module Weight (lbs.)
35.4
Unit Weight (lbs.)
35.4000
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
134
AC Mode Efficiency Rating (100% Load)
95%
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
600
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Network UPS Tools (NUT) Compatibility
NUT compatible. See a full list of NUT compatible Tripp Lite UPS systems at https://networkupstools.org/stable-hcl.html?manufacturer=Tripp%20Lite
Communications Interface
DB9 Serial; EPO (emergency power off); Slot for SNMP/Web interface; USB (HID enabled)
LINE / BATTERY TRANSFER
Transfer Time
2-4 milliseconds
Low Voltage Transfer to Battery Power (Setpoint)
83
High Voltage Transfer to Battery Power (Setpoint)
147
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring and Reboot (requires WEBCARDLX); Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection
Grounding Details
Back panel grounding lug
APPLICATIONS
UPS Applications
Large Network; High-End Desktop/Small Network
STANDARDS & COMPLIANCE
Product Certifications
CSA (Canada); NOM (Mexico); UL 1778
Product Compliance
RoHS; FCC Part 15 Class B (USA); Trade Agreements Act (TAA)
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year limited warranty
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains regulated line power output with an input voltage range of 83 and 145
Overvoltage Correction
Voltage reduction of 12% applies when input is between 127 and 145
Undervoltage Correction
Voltage boost of 12% applies when input voltage is between 96 and 108
Severe Undervoltage Correction
Voltage boost of 24% applies when input voltage is between 83 and 95
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, operating mode, alarm function and a variety of additional options (see manual for detailed LCD configuration and monitoring options)
Switches
3 pushbutton switches control OFF / ON power status, MODE selection and MUTE / ENTER control functions
Alarm Cancel Operation
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
Audible Alarm
Audible alarm indicates power-failure, overload and low-battery conditions
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
570
UPS AC Suppression Response Time
Instantaneous
EMI / RFI AC Noise Suppression
Yes
PHYSICAL
Primary Form Factor
Rackmount
Rack Height
2U
Cooling Method
Fan
Included Mounting Accessory Description
Included 4POSTRAILKIT mounting bracket enables installation in 4 post racks from 20.5 to 36 inches (521 to 914mm)
Installation Form Factors Supported with Included Accessories
4 post 19 inch rackmount
Installation Form Factors Supported with Optional Accessories
2 post rackmount ( 2POSTRMKITWM ); 2-4 post front rail rackmount ( UPSHDEARKIT ); 4 post rackmount short-depth ( 4POSTRAILKITWM ); Tower ( 2-9USTAND ); Wallmount ( 2POSTRMKITWM )
Minimum Required Rack Depth (inches)
22
Optional Mounting Accessory Notes
Optional 2-9USTAND enables upright tower UPS placement; 2POSTRMKITWM enables wall-mount and 2-post rackmount installation; 4POSTRAILKITWM enables installation in 4-post short-depth racks from 14.5 to 23.5 inches (368 to 597mm); UPSHDEARKIT enables installation in 2 or 4-post racks using front vertical rails only, without rear support
Primary UPS Depth (mm)
483
Primary UPS Height (mm)
89
Primary UPS Width (mm)
445
UPS Housing Material
Steel
UPS Power Module Dimensions (hwd, in.)
3.50 x 17.50 x 19.00
UPS Power Module Weight (kg)
29.03
UPS Power Module Weight (lbs.)
64
Unit Weight (lbs.)
64.000
Minimum Required Rack Depth with External Battery Pack (cm)
66
Minimum Required Rack Depth with External Battery Pack (in.)
26
Minimum Required Rack Depth without External Battery Pack (cm)
62
Minimum Required Rack Depth without External Battery Pack (in.)
24.5
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
250
AC Mode Efficiency Rating (100% Load)
96%
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
980
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
PowerAlert Software
For local monitoring via the UPS’s built-in USB / Serial ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Network UPS Tools (NUT) Compatibility
NUT compatible. See a full list of NUT compatible Tripp Lite UPS systems at https://networkupstools.org/stable-hcl.html?manufacturer=Tripp%20Lite
Communications Interface
DB9 Serial; EPO (emergency power off); Slot for SNMP/Web interface; USB (HID enabled)
LINE / BATTERY TRANSFER
Transfer Time
5 milliseconds (line to battery mode); 1 millisecond (battery to line mode)
Low Voltage Transfer to Battery Power (Setpoint)
83
High Voltage Transfer to Battery Power (Setpoint)
145
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring and Reboot (requires WEBCARDLX); Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection
Grounding Details
Back panel grounding lug
Green Energy-Saving Features
Greater than 95% efficiency - GREEN UPS; Individually controllable load banks
APPLICATIONS
UPS Applications
Large Network
STANDARDS & COMPLIANCE
Product Certifications
CSA (Canada); NOM (Mexico); UL 1778
Product Compliance
RoHS; FCC Part 15 Class A (USA)
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
Expandable Runtime Description
Extended runtime supported via optional external battery packs; 1600 watts maximum load with external battery packs
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with an input voltage range of 83 to 145
Overvoltage Correction
Voltage reduction of 12% applies when input is between 127 and 145
Undervoltage Correction
Voltage boost of 12% applies when input voltage is between 96 and 108
Severe Undervoltage Correction
Voltage boost of 24% applies when input voltage is between 83 and 95
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, operating mode, alarm function and a variety of additional options (see manual for detailed LCD configuration and monitoring options)
Switches
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
Alarm Cancel Operation
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
Included Mounting Accessory Description
Included 4POSTRAILKIT mounting bracket enables installation in 4 post racks from 20.5 to 36 inches (521 to 914mm)
Installation Form Factors Supported with Included Accessories
4 post 19 inch rackmount
Installation Form Factors Supported with Optional Accessories
2 post rackmount ( 2POSTRMKITWM ); 2-4 post front rail rackmount ( UPSHDEARKIT ); 4 post rackmount short-depth ( 4POSTRAILKITWM ); Tower ( 2-9USTAND ); Wallmount ( 2POSTRMKITWM )
Minimum Required Rack Depth (inches)
22
Optional Mounting Accessory Notes
Optional 2-9USTAND enables upright tower UPS placement; 2POSTRMKITWM enables wall-mount and 2-post rackmount installation; 4POSTRAILKITWM enables installation in 4-post short-depth racks from 14.5 to 23.5 inches (368 to 597mm); UPSHDEARKIT enables installation in 2 or 4-post racks using front vertical rails only, without rear support
Primary UPS Depth (mm)
490
Primary UPS Height (mm)
88
Primary UPS Width (mm)
440
UPS Housing Material
Steel
UPS Power Module Dimensions (hwd, in.)
3.46 x 17.32 x 19.29
UPS Power Module Weight (kg)
26.13
UPS Power Module Weight (lbs.)
57.6
Unit Weight (lbs.)
57.600
Minimum Required Rack Depth with External Battery Pack (cm)
66
Minimum Required Rack Depth with External Battery Pack (in.)
26
Minimum Required Rack Depth without External Battery Pack (cm)
62
Minimum Required Rack Depth without External Battery Pack (in.)
24.5
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
306
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
1157
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Network UPS Tools (NUT) Compatibility
NUT compatible. See a full list of NUT compatible Tripp Lite UPS systems at https://networkupstools.org/stable-hcl.html?manufacturer=Tripp%20Lite
Communications Interface
DB9 Serial; EPO (emergency power off); Slot for SNMP/Web interface; USB (HID enabled)
LINE / BATTERY TRANSFER
Transfer Time
5 milliseconds (line to battery mode); 1 millisecond (battery to line mode)
Low Voltage Transfer to Battery Power (Setpoint)
83
High Voltage Transfer to Battery Power (Setpoint)
145
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring and Reboot (requires WEBCARDLX); Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection
Grounding Details
Back panel grounding lug
Green Energy-Saving Features
Greater than 95% efficiency - GREEN UPS; Individually controllable load banks
APPLICATIONS
UPS Applications
Large Network
STANDARDS & COMPLIANCE
Product Certifications
CSA (Canada); NOM (Mexico); UL 1778
Product Compliance
RoHS; FCC Part 15 Class A (USA); Trade Agreements Act (TAA)
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year limited warranty
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with an input voltage range of 83 to 145
Overvoltage Correction
Input voltages between 127 and 145 are reduced by 12%
Undervoltage Correction
Input voltages between 108 and 96 are boosted by 12%
Severe Undervoltage Correction
Input voltages between 83 and 95 are boosted by 24%
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, operating mode, alarm function and a variety of additional options (see manual for detailed LCD configuration and monitoring options)
Switches
3 pushbutton switches control OFF / ON power status, MODE selection and MUTE / ENTER control functions
Alarm Cancel Operation
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
UPS Dataline Suppression
1 line TEL/DSL or Ethernet
PHYSICAL
Primary Form Factor
Rackmount
Rack Height
2U
Cooling Method
Fan
Included Mounting Accessory Description
Included 4POSTRAILKIT mounting bracket enables installation in 4 post racks from 20.5 to 36 inches (521 to 914mm)
Installation Form Factors Supported with Included Accessories
4 post 19 inch rackmount
Installation Form Factors Supported with Optional Accessories
2 post rackmount ( 2POSTRMKITWM ); 2-4 post front rail rackmount ( UPSHDEARKIT ); 4 post rackmount short-depth ( 4POSTRAILKITWM ); Tower ( 2-9USTAND ); Wallmount ( 2POSTRMKITWM )
Minimum Required Rack Depth (inches)
23
Optional Mounting Accessory Notes
Optional 2-9USTAND enables upright tower UPS placement; 2POSTRMKITWM enables wall-mount and 2-post rackmount installation; 4POSTRAILKITWM enables installation in 4-post short-depth racks from 14.5 to 23.5 inches (368 to 597mm); UPSHDEARKIT enables installation in 2 or 4-post racks using front vertical rails only, without rear support
Primary UPS Depth (mm)
494
Primary UPS Height (mm)
88
Primary UPS Width (mm)
440
UPS Housing Material
Steel
UPS Power Module Dimensions (hwd, in.)
3.46 x 17.32 x 19.46
UPS Power Module Weight (kg)
28.49
UPS Power Module Weight (lbs.)
62.8
Unit Weight (lbs.)
62.800
Minimum Required Rack Depth with External Battery Pack (cm)
67
Minimum Required Rack Depth with External Battery Pack (in.)
26.5
Minimum Required Rack Depth without External Battery Pack (cm)
64
Minimum Required Rack Depth without External Battery Pack (in.)
25
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
189
AC Mode Efficiency Rating (100% Load)
98%
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
1356
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Network UPS Tools (NUT) Compatibility
NUT compatible. See a full list of NUT compatible Tripp Lite UPS systems at https://networkupstools.org/stable-hcl.html?manufacturer=Tripp%20Lite
Communications Interface
DB9 Serial; EPO (emergency power off); Slot for SNMP/Web interface; USB (HID enabled)
LINE / BATTERY TRANSFER
Transfer Time
5 milliseconds (AC to battery); 1 millisecond (battery to AC)
Low Voltage Transfer to Battery Power (Setpoint)
83
High Voltage Transfer to Battery Power (Setpoint)
145
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring and Reboot (requires WEBCARDLX); Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection
Grounding Details
Includes back panel grounding lug
Green Energy-Saving Features
Greater than 95% efficiency - GREEN UPS; Individually controllable load banks
APPLICATIONS
UPS Applications
Large Network
STANDARDS & COMPLIANCE
Product Certifications
CSA (Canada); NOM (Mexico); UL 1778
Product Compliance
RoHS; FCC Part 15 Class A (USA); Trade Agreements Act (TAA)
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year limited warranty
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