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How to Order On-Site Services for Your 3-Phase UPS
Our factory-trained technicians provide a range of on-site services, including commissioning, maintenance and repairs, to help ensure your 3-phase UPS systems maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
Our factory-trained technicians provide a range of services, including commissioning, maintenance and repairs, to help ensure your Eaton products maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
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OVERVIEW
UPS Type
INPUT
Input Phase
Rated input current (Maximum Load)
Nominal Input Voltage(s) Supported
UPS Input Connection Type
Input Circuit Breakers
UPS Input Cord Length (ft.)
Recommended Electrical Service
Nominal Input Voltage Description
Plug Type
Input Current
Power Factor (Input)
Input Cord Length (ft.)
OUTPUT
Output Capacity (VA)
Output Capacity (kVA)
Output Capacity (Watts)
Frequency Compatibility
Output Voltage Regulation (Line Mode)
Output Voltage Regulation (Battery Mode)
Output AC Waveform (AC Mode)
Output AC Waveform (Battery Mode)
Nominal Output Voltage(s) Supported
Output Receptacles
Individually Controllable Load Banks
Output Capacity (kW)
Power Factor
Crest Factor
Nominal Voltage Details
Frequency Compatibility Details
Output Voltage Regulation (Economy Line Mode)
Load Management Receptacles
BATTERY
Runtime Full Load (min.)
Runtime Half Load (min.)
Expandable Runtime
DC System Voltage (VDC)
Battery Recharge Rate (Included Batteries)
Battery Type
Expandable Runtime Description
External Battery Pack Compatibility
Battery Access
Internal UPS Replacement Battery Cartridge
Battery Replacement Description
VOLTAGE REGULATION
Voltage Regulation Description
Overvoltage Correction
Undervoltage Correction
Severe Undervoltage Correction
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Switches
Alarm Cancel Operation
Audible Alarm
LED Indicators
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
UPS AC Suppression Response Time
UPS Dataline Suppression
UPS Dataline Suppression Details
EMI / RFI AC Noise Suppression
AC Suppression Joule Rating
AC Suppression Response Time
PHYSICAL
Primary Form Factor
Rack Height
Cooling Method
Included Mounting Accessory Description
Installation Form Factors Supported with Included Accessories
Maximum Device Depth (in.)
Primary UPS Depth (mm)
Primary UPS Height (mm)
Primary UPS Width (mm)
UPS Housing Material
UPS Power Module Dimensions (hwd, in.)
UPS Power Module Weight (kg)
UPS Power Module Weight (lbs.)
Installation Form Factors Supported with Optional Accessories
Minimum Required Rack Depth (inches)
Optional Mounting Accessory Notes
Unit Dimensions (hwd / in.)
Unit Weight (lbs.)
ENVIRONMENTAL
Operating Temperature Range
Storage Temperature Range
Relative Humidity
AC Mode BTU / Hr. (Full Load)
AC Mode Efficiency Rating (100% Load)
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
AC Economy Mode Efficiency Rating (100% Load)
Online Mode Heat Dissipation (BTU/Hr) @ Full Load
Operating Elevation
Audible Noise
COMMUNICATIONS
PowerAlert Software
Communications Cable
WatchDog Compatibility
Communications Interface
Network Management Cards
Network Monitoring Port Description
Network Management Card Description
Emergency Power Off (EPO)/Remote On-Off (ROO)
LINE / BATTERY TRANSFER
Transfer Time
Low Voltage Transfer to Battery Power (Setpoint)
High Voltage Transfer to Battery Power (Setpoint)
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
High Availability UPS Features
Green Energy-Saving Features
APPLICATIONS
UPS Applications
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
Connected Equipment Insurance (U.S., Canada & Puerto Rico)
Nominal Voltage Details
120V factory-default nominal voltage
Frequency Compatibility Details
Online Mode: Sync with line ±5% of nominal line frequency (outside this range: ±0.5% of auto-selected nominal frequency). Battery Mode: ±0.5% of auto-selected nominal frequency
Output Voltage Regulation (Economy Line Mode)
+/- 1%
Load Management Receptacles
Two switchable two-outlet load banks
BATTERY
Runtime Full Load (min.)
6.3 min. (900W)
Runtime Half Load (min.)
18.2 min. (450W)
Expandable Runtime
Yes
DC System Voltage (VDC)
36
Battery Recharge Rate (Included Batteries)
3 hours recharge to 90%
Battery Type
Valve Regulated Lead Acid (VRLA)
Expandable Runtime Description
Add up to 4 extended battery modules (EBM). Part number BP36RT .
*Note: BP36RT is compatible only with the SU1000RTXLCD2U 2023 UPS design update featured on this page. For previous SU1000RTXLCD2U design battery pack functionality, please see the Legacy Product Datasheet under the Support tab, Documents & Downloads section.
Internal UPS Replacement Battery Cartridge 744-A3960 *Note: 744-A3960 is the replacement battery for the SU1000RTXLCD2U 2023 UPS design update featured on this page. For the replacement battery in the previous design of SU1000RTXLCD2U, please see the Legacy Product Datasheet under the Support tab, Documents & Downloads section.
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Online, double-conversion power conditioning
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, frequency, operating mode, alarm function and a variety of additional options
Switches
RPO / ROO
Alarm Cancel Operation
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
Included Mounting Accessory Description
Includes 4 post rackmount installation accessories
Installation Form Factors Supported with Included Accessories
4 post 19 inch rackmount
UPS Housing Material
Metal
Installation Form Factors Supported with Optional Accessories
2 post rackmount ( RK2PC )
Minimum Required Rack Depth (inches)
20.7
Optional Mounting Accessory Notes
2 post rail kit available, part # RK2PC
Unit Dimensions (hwd / in.)
3.410 x 17.330 x 17.720
Unit Weight (lbs.)
36.38
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
With battery: 32° to 104°F (0° to 40°C); without battery: -13° to 131°F (-25° to 55°C)
Relative Humidity
0 to 96%, non-condensing
AC Mode Efficiency Rating (100% Load)
90.3
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
646
AC Economy Mode Efficiency Rating (100% Load)
95.8
Online Mode Heat Dissipation (BTU/Hr) @ Full Load
330
Operating Elevation
0-10000 ft. (0-3000 m)
Audible Noise
40 dB at 1m
COMMUNICATIONS
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and RS232 cable included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
(1) Contact closure; (1) RS-232; (1) Slot for SNMP/Web interface; (1) USB
Network Monitoring Port Description
WEBCARDLXE Supports detailed monitoring of UPS and site power conditions; DB9 port supports RS232 and contact closure communications; not compatible with WEBCARDLX
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Expandable battery backup; Hot swappable batteries; On-Line/Double-Conversion; Pure sine wave output; Remote management; Surge/noise protection; Zero transfer time
Green Energy-Saving Features
High efficiency economy mode operation; Individually controllable load banks
APPLICATIONS
UPS Applications
Mission Critical Applications
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year limited warranty
Nominal Voltage Details
120V factory-default nominal voltage
Frequency Compatibility Details
Online Mode: Sync with line ±5% of nominal line frequency (outside this range: ±0.5% of auto-selected nominal frequency). Battery Mode: ±0.5% of auto-selected nominal frequency.
Output Voltage Regulation (Economy Line Mode)
+/- 1%
Load Management Receptacles
Two switchable two-outlet load banks
BATTERY
Runtime Full Load (min.)
6.3 min. (900W)
Runtime Half Load (min.)
18.2 min. (450W)
Expandable Runtime
Yes
DC System Voltage (VDC)
36
Battery Recharge Rate (Included Batteries)
3 hours recharge to 90%
Battery Type
Valve Regulated Lead Acid (VRLA)
Expandable Runtime Description
Add up to 4 extended battery modules (EBM). Part number BP36RT .
*Note: BP36RT is compatible only with the SU1000RTXLCD2UN 2023 UPS design update featured on this page. For previous SU1000RTXLCD2UN design battery pack functionality, please see the Legacy Product Datasheet under the Support tab, Documents & Downloads section.
Internal UPS Replacement Battery Cartridge 744-A3960 *Note: 744-A3960 is the replacement battery for the SU1000RTXLCD2UN 2023 UPS design update featured on this page. For the replacement battery in the previous design of SU1000RTXLCD2UN, please see the Legacy Product Datasheet under the Support tab, Documents & Downloads section.
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Online, double-conversion power conditioning
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, frequency, operating mode, alarm function and a variety of additional options
Switches
RPO / ROO
Alarm Cancel Operation
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
Included Mounting Accessory Description
Includes 4 post rackmount installation accessories
Installation Form Factors Supported with Included Accessories
4 post 19 inch rackmount
UPS Housing Material
Metal
Installation Form Factors Supported with Optional Accessories
2 post rackmount ( RK2PC )
Minimum Required Rack Depth (inches)
20.7
Optional Mounting Accessory Notes
2 post rail kit available, part # RK2PC
Unit Dimensions (hwd / in.)
3.410 x 17.330 x 17.720
Unit Weight (lbs.)
36.38
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
With battery: 32° to 104°F (0° to 40°C); without battery: -13° to 131°F (-25° to 55°C)
Relative Humidity
0 to 96%, non-condensing
AC Mode Efficiency Rating (100% Load)
90.3
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
646
AC Economy Mode Efficiency Rating (100% Load)
95.8
Online Mode Heat Dissipation (BTU/Hr) @ Full Load
330
Operating Elevation
0-10000 ft. (0-3000 m)
Audible Noise
40 dB at 1m
COMMUNICATIONS
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and RS232 cable included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
(1) Contact closure; (1) Included network card; (1) RS-232; (1) USB
Network Monitoring Port Description
WEBCARDLXE Supports detailed monitoring of UPS and site power conditions; DB9 port supports RS232 and contact closure communications; not compatible with WEBCARDLX
Network Management Card Description
Network management card included
Emergency Power Off (EPO)/Remote On-Off (ROO)
Yes
LINE / BATTERY TRANSFER
Transfer Time
0ms
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Expandable battery backup; Hot swappable batteries; On-Line/Double-Conversion; Pure sine wave output; Remote management; Surge/noise protection; Zero transfer time
Green Energy-Saving Features
High efficiency economy mode operation; Individually controllable load banks
APPLICATIONS
UPS Applications
Mission Critical Applications
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year limited warranty
Nominal Voltage Details
120V factory-default nominal voltage
Frequency Compatibility Details
Online Mode: Sync with line ±5% of nominal line frequency (outside this range: ±0.5% of auto-selected nominal frequency). Battery Mode: ±0.5% of auto-selected nominal frequency
Output Voltage Regulation (Economy Line Mode)
+/- 1%
Load Management Receptacles
Two switchable two-outlet load banks
BATTERY
Runtime Full Load (min.)
5.8 min. (1350W)
Runtime Half Load (min.)
16.5 min. (675W)
Expandable Runtime
Yes
DC System Voltage (VDC)
48
Battery Recharge Rate (Included Batteries)
3 hours recharge to 90%
Battery Type
Valve Regulated Lead Acid (VRLA)
Expandable Runtime Description
Add up to 4 extended battery modules (EBM). Part number BP48RT .
*Note: BP48RT is compatible only with the SU1500RTXLCDN 2023 UPS design update featured on this page. For previous SU1500RTXLCDN design battery pack functionality, please see the Legacy Product Datasheet under the Support tab, Documents & Downloads section.
Internal UPS Replacement Battery Cartridge 744-A3297
*Note: 744-A3297 is the replacement battery for the SU1500RTXLCDN 2023 UPS design update featured on this page. For the replacement battery in the previous design of SU1500RTXLCDN, please see the Legacy Product Datasheet under the Support tab, Documents & Downloads section.
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Online, double-conversion power conditioning
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, frequency, operating mode, alarm function and a variety of additional options
Switches
RPO / ROO
Alarm Cancel Operation
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
Included Mounting Accessory Description
Includes 4 post rackmount installation accessories
Installation Form Factors Supported with Included Accessories
4 post 19 inch rackmount
UPS Housing Material
Metal
Installation Form Factors Supported with Optional Accessories
2 post rackmount ( RK2PC )
Minimum Required Rack Depth (inches)
20.7
Optional Mounting Accessory Notes
2 post rail kit available, part # RK2PC
Unit Dimensions (hwd / in.)
3.410 x 17.330 x 17.720
Unit Weight (lbs.)
42.55
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
With battery: 32° to 104°F (0° to 40°C); without battery: -13° to 131°F (-25° to 55°C)
Relative Humidity
0 to 96%, non-condensing
AC Mode Efficiency Rating (100% Load)
90
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
897
AC Economy Mode Efficiency Rating (100% Load)
95.8
Online Mode Heat Dissipation (BTU/Hr) @ Full Load
512
Operating Elevation
0-10000 ft. (0-3000 m)
Audible Noise
40 dB at 1m
COMMUNICATIONS
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and RS232 cable included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
(1) Contact closure; (1) Included network card; (1) RS-232; (1) USB
Network Monitoring Port Description
WEBCARDLXE Supports detailed monitoring of UPS and site power conditions; DB9 port supports RS232 and contact closure communications; not compatible with WEBCARDLX
Network Management Card Description
Network management card included
Emergency Power Off (EPO)/Remote On-Off (ROO)
Yes
LINE / BATTERY TRANSFER
Transfer Time
0ms
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Expandable battery backup; On-Line/Double-Conversion; Pure sine wave output; Remote management; Surge/noise protection; Zero transfer time
Green Energy-Saving Features
High efficiency economy mode operation; Individually controllable load banks
APPLICATIONS
UPS Applications
Mission Critical Applications
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year limited warranty
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