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How to Order On-Site Services for Your 3-Phase UPS
Our factory-trained technicians provide a range of on-site services, including commissioning, maintenance and repairs, to help ensure your 3-phase UPS systems maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
Our factory-trained technicians provide a range of services, including commissioning, maintenance and repairs, to help ensure your Eaton products maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
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OVERVIEW
UPS Type
INPUT
Input Phase
Rated input current (Maximum Load)
Nominal Input Voltage(s) Supported
Nominal Input Voltage Description
UPS Input Connection Type
UPS Input Cord Length (ft.)
Recommended Electrical Service
Plug Type
Input Current
Power Factor (Input)
Input Cord Length (ft.)
OUTPUT
Output Capacity (VA)
Output Capacity (kVA)
Output Capacity (Watts)
Output Capacity (kW)
Power Factor
Nominal Voltage Details
Frequency Compatibility
Frequency Compatibility Details
Output Voltage Regulation (Line Mode)
Output Voltage Regulation (Battery Mode)
Load Management Receptacles
Output AC Waveform (AC Mode)
Output AC Waveform (Battery Mode)
Nominal Output Voltage(s) Supported
Output Receptacles
Individually Controllable Load Banks
Crest Factor
Output Voltage Regulation (Economy Line Mode)
BATTERY
Battery Type
Runtime Full Load (min.)
Runtime Half Load (min.)
Expandable Runtime
Expandable Battery Runtime
External Battery Pack Compatibility
DC System Voltage (VDC)
Battery Recharge Rate (Included Batteries)
Battery Access
Internal UPS Replacement Battery Cartridge
Battery Replacement Description
Expandable Runtime Description
VOLTAGE REGULATION
Voltage Regulation Description
Overvoltage Correction
Undervoltage Correction
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Switches
Alarm Cancel Operation
Audible Alarm
LED Indicators
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
EMI / RFI AC Noise Suppression
UPS AC Suppression Response Time
AC Suppression Joule Rating
AC Suppression Response Time
PHYSICAL
Primary Form Factor
Rack Height
Cooling Method
Included Mounting Accessory Description
Installation Form Factors Supported with Included Accessories
Installation Form Factors Supported with Optional Accessories
Minimum Required Rack Depth (inches)
Minimum Required Rack Depth with External Battery Pack (cm)
Minimum Required Rack Depth with External Battery Pack (in.)
Minimum Required Rack Depth without External Battery Pack (cm)
Minimum Required Rack Depth without External Battery Pack (in.)
Optional Mounting Accessory Notes
Primary UPS Depth (mm)
Primary UPS Height (mm)
Primary UPS Width (mm)
UPS Housing Material
UPS Power Module Dimensions (hwd, in.)
UPS Power Module Weight (kg)
UPS Power Module Weight (lbs.)
Unit Dimensions (hwd / in.)
Unit Weight (lbs.)
ENVIRONMENTAL
Operating Temperature Range
Storage Temperature Range
Relative Humidity
AC Mode BTU / Hr. (Full Load)
AC Mode Efficiency Rating (100% Load)
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
Operating Elevation
Storage Elevation (ft.)
Audible Noise
AC Economy Mode Efficiency Rating (100% Load)
Online Mode Heat Dissipation (BTU/Hr) @ Full Load
COMMUNICATIONS
Network Management Cards
Network Monitoring Port Description
PowerAlert Software
Communications Cable
Network UPS Tools (NUT) Compatibility
Network Management Card Description
Communications Interface
Emergency Power Off (EPO)/Remote On-Off (ROO)
Network Monitoring Port
SNMP Compatibility
Network Compatibility
WatchDog Compatibility
LINE / BATTERY TRANSFER
Transfer Time
Low Voltage Transfer to Battery Power (Setpoint)
High Voltage Transfer to Battery Power (Setpoint)
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
High Availability UPS Features
Grounding Details
Green Energy-Saving Features
APPLICATIONS
UPS Applications
STANDARDS & COMPLIANCE
Product Certifications
Product Compliance
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
Connected Equipment Insurance (U.S., Canada & Puerto Rico)
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with an input voltage range of 81 to 150V (Normal mode) adjustable to 70-153V (Extended mode)
Overvoltage Correction
Reduces incoming voltage between 132-151V by 13% (Normal Mode); 138-152V (Extended mode)
Undervoltage Correction
Boost incoming voltages between 81-102V by 15% (Normal Mode); 71-92V by 15% (Extended Mode)
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, operating mode, alarm function and a variety of additional options (see manual for detailed LCD configuration and monitoring options)
Switches
5 pushbutton switches control OFF / ON power status, ENTER, UP, and DOWN selection and ESC control functions.
Alarm Cancel Operation
Press the ESC (Escape) button on the front panel display to silence the alarm. Check the alarm condition and perform the applicable action to resolve the condition. If the alarm status changes, the alarm beeps again, overriding the previous alarm silencing.
LED Indicators
UPS Mode On (Solid Green); Battery Mode (Solid Orange)/ Battery Below Warning Level (Flashing Orange); Fault/Alarm (Solid Red).
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
380
EMI / RFI AC Noise Suppression
Yes
PHYSICAL
Primary Form Factor
Rackmount
Rack Height
2U
Cooling Method
Fan
Included Mounting Accessory Description
Included mounting bracket enables installation in 4 post racks. Two ABS mounting stands enables the UPS to be configured in an upright tower orientation.
Installation Form Factors Supported with Included Accessories
4 post 19 inch rackmount; Tower
Installation Form Factors Supported with Optional Accessories
4 post rackmount short-depth ( 4POSTRAILKITWM )
Minimum Required Rack Depth (inches)
21
Minimum Required Rack Depth with External Battery Pack (cm)
51
Minimum Required Rack Depth with External Battery Pack (in.)
20
Minimum Required Rack Depth without External Battery Pack (cm)
53
Minimum Required Rack Depth without External Battery Pack (in.)
21
Optional Mounting Accessory Notes
Optional 4POSTRAILKITWM enables installation in 4-post short-depth racks from 14.5 to 23.5 inches (368 to 597mm)
Primary UPS Depth (mm)
447
Primary UPS Height (mm)
86
Primary UPS Width (mm)
437
UPS Housing Material
Steel
UPS Power Module Dimensions (hwd, in.)
3.4 x 17.2 x 17.6
UPS Power Module Weight (kg)
20.18
UPS Power Module Weight (lbs.)
44.5
Unit Dimensions (hwd / in.)
3.450 x 17.200 x 17.600
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
20 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
70
AC Mode Efficiency Rating (100% Load)
96%
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
465
Network Monitoring Port Description
Network Card Optional. Not compatible with WEBCARDLX.
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert Office software at https://www.tripplite.com/poweralert
Communications Cable
USB and DB9 cabling included
Network UPS Tools (NUT) Compatibility
NUT compatible. See a full list of NUT compatible Tripp Lite UPS systems at https://networkupstools.org/stable-hcl.html?manufacturer=Tripp%20Lite
Network Management Card Description
One slot for optional WEBCARDLXE web card. Note: Not compatible with WEBCARDLX
Communications Interface
Contact closure; DB9 Serial; EPO (emergency power off); Slot for SNMP/Web interface; USB (HID enabled)
Emergency Power Off (EPO)/Remote On-Off (ROO)
Yes
LINE / BATTERY TRANSFER
Transfer Time
4 milliseconds (AC to battery mode), 2 milliseconds (Battery to AC mode)
Low Voltage Transfer to Battery Power (Setpoint)
80
High Voltage Transfer to Battery Power (Setpoint)
151
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Automatic Voltage Regulation (AVR); Expandable battery backup; Hot swappable batteries; Remote management; Sine wave output; Surge/noise protection
Grounding Details
Rear panel grounding lug
APPLICATIONS
UPS Applications
Large Network; High-End Desktop/Small Network
STANDARDS & COMPLIANCE
Product Certifications
CSA (Canada); ICES (Canada); NOM (Mexico); UL 1778
Product Compliance
CE (Europe); FCC (USA); FCC Part 15 Class A (USA); RoHS
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
Battery Replacement Description
48V DC Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with an input voltage range of 81 to 150V (Normal mode) adjustable to 70-153V (Extended mode)
Overvoltage Correction
Reduces incoming voltage between 132-151V by 13% (Normal Mode); 138-152V (Extended mode)
Undervoltage Correction
Boost incoming voltages between 81-102V by 15% (Normal Mode); 71-92V by 15% (Extended Mode)
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, operating mode, alarm function and a variety of additional options (see manual for detailed LCD configuration and monitoring options)
Switches
5 pushbutton switches control OFF / ON power status, ENTER, UP, and DOWN selection and ESC control functions. LX Platform Interface: Recessed reset switch for interface reboot and factory reset
Alarm Cancel Operation
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
LED Indicators
UPS: 3 status-indicating LEDs (normal, battery mode, alarm/fault); LED colors (green = ON, orange = On battery, flashing orange = below warning level, red = alarm/fault). LX Platform Interface Status: Network Link/Activity (Green): Flashes for network activity. Network Speed (Yellow): 10 Mbps (Flashing), 100 Mbps (On steady). Normal Operation (Solid Green); Software Update (Alternating Green/Orange ~1/sec); Factory Reset (Alternating Green/Orange ~2/sec).
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
380
EMI / RFI AC Noise Suppression
Yes
PHYSICAL
Primary Form Factor
Rackmount
Rack Height
2U
Cooling Method
Fan
Included Mounting Accessory Description
Included 4-post mounting brackets that enables installation in 4 post racks from 20.5 to 36 inches (521 to 914mm). The tower stands are included to support tower orientation.
Installation Form Factors Supported with Included Accessories
4 post 19 inch rackmount
Installation Form Factors Supported with Optional Accessories
2 post rackmount ( 103007018-5591 ); 4 post rackmount short-depth ( 4POSTRAILKITWM )
Minimum Required Rack Depth (inches)
16.2
Minimum Required Rack Depth with External Battery Pack (cm)
51
Minimum Required Rack Depth with External Battery Pack (in.)
20
Minimum Required Rack Depth without External Battery Pack (cm)
53
Minimum Required Rack Depth without External Battery Pack (in.)
21
Optional Mounting Accessory Notes
Optional 4POSTRAILKITWM enables installation in 4-post short-depth racks from 14.5 to 23.5 inches (368 to 597mm)
Primary UPS Depth (mm)
334
Primary UPS Height (mm)
88
Primary UPS Width (mm)
441
UPS Housing Material
Steel
UPS Power Module Dimensions (hwd, in.)
3.45 x 17.35 x 13.15
UPS Power Module Weight (kg)
16.06
UPS Power Module Weight (lbs.)
35.4
Unit Dimensions (hwd / in.)
3.450 x 17.200 x 17.600
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
70
AC Mode Efficiency Rating (100% Load)
95%
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
465
Network Monitoring Port Description
Pre-installed WEBCARDLXE supports detailed monitoring and management of UPS and site power conditions. Not compatible with WEBCARDLX
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert Office software at https://tripplite.eaton.com/products/power-alert
Communications Cable
Micro-USB, USB and DB9 cabling included
Network UPS Tools (NUT) Compatibility
NUT compatible. See a full list of NUT compatible Tripp Lite UPS systems at https://networkupstools.org/stable-hcl.html?manufacturer=Tripp%20Lite
Network Management Card Description
Network management card included
Communications Interface
DB9 Serial; EPO (emergency power off); Pre-installed network card; Slot for SNMP/Web interface; USB (HID enabled)
Network Monitoring Port
RJ45 Network port, Micro-USB Configuration/Console port, USB A port supports a variety of Envirosense2 environmental and control modules. See Accessories>Management Hardware section for more information about these modules.
Transfer Time
4 milliseconds (AC to battery mode), 2 milliseconds (Battery to AC mode)
Low Voltage Transfer to Battery Power (Setpoint)
83
High Voltage Transfer to Battery Power (Setpoint)
151
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring and Reboot (included); Automatic Voltage Regulation (AVR); Expandable battery backup; Hot swappable batteries; Remote management; Sine wave output; Surge/noise protection
Grounding Details
Rear panel grounding lug
APPLICATIONS
UPS Applications
High-End Desktop/Small Network; Audio/Video; Home Network; Smart Home
STANDARDS & COMPLIANCE
Product Certifications
CAN/CSA-C22.2 No. 107.3 (Canada); CSA (Canada); ICES (Canada); NOM (Mexico); UL 1778
Product Compliance
CE (Europe); FCC Part 15 Class A (USA); RoHS
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
Nominal Input Voltage(s) Supported
100V AC; 110V AC; 120V AC
Nominal Input Voltage Description
120V factory default
UPS Input Connection Type
5-15P
UPS Input Cord Length (ft.)
8
Recommended Electrical Service
120V
Plug Type
5-15P
Input Current
10A
Power Factor (Input)
0.99
OUTPUT
Output Capacity (VA)
1000
Output Capacity (kVA)
1
Output Capacity (Watts)
900
Output Capacity (kW)
0.9
Power Factor
0.9
Nominal Voltage Details
120V factory-default nominal voltage
Frequency Compatibility
50 / 60 Hz
Frequency Compatibility Details
Online Mode: Sync with line ±5% of nominal line frequency (outside this range: ±0.5% of auto-selected nominal frequency). Battery Mode: ±0.5% of auto-selected nominal frequency
Output Voltage Regulation (Line Mode)
+/- 1%
Output Voltage Regulation (Battery Mode)
+/- 2%
Load Management Receptacles
Two switchable two-outlet load banks
Battery Recharge Rate (Included Batteries)
3 hours recharge to 90%
Battery Access
Battery access door
Internal UPS Replacement Battery Cartridge 744-A3960 *Note: 744-A3960 is the replacement battery for the SU1000RTXLCD2U 2023 UPS design update featured on this page. For the replacement battery in the previous design of SU1000RTXLCD2U, please see the Legacy Product Datasheet under the Support tab, Documents & Downloads section.
Battery Replacement Description
Hot-swappable, user replaceable batteries
Expandable Runtime Description
Add up to 4 extended battery modules (EBM). Part number BP36RT .
*Note: BP36RT is compatible only with the SU1000RTXLCD2U 2023 UPS design update featured on this page. For previous SU1000RTXLCD2U design battery pack functionality, please see the Legacy Product Datasheet under the Support tab, Documents & Downloads section.
VOLTAGE REGULATION
Voltage Regulation Description
Online, double-conversion power conditioning
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, frequency, operating mode, alarm function and a variety of additional options
Switches
RPO / ROO
Alarm Cancel Operation
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
Network Monitoring Port Description
WEBCARDLXE Supports detailed monitoring of UPS and site power conditions; DB9 port supports RS232 and contact closure communications; not compatible with WEBCARDLX
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Interface
(1) Contact closure; (1) RS-232; (1) Slot for SNMP/Web interface; (1) USB
Emergency Power Off (EPO)/Remote On-Off (ROO)
Yes
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
LINE / BATTERY TRANSFER
Transfer Time
0ms
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Expandable battery backup; Hot swappable batteries; On-Line/Double-Conversion; Pure sine wave output; Remote management; Surge/noise protection; Zero transfer time
Green Energy-Saving Features
High efficiency economy mode operation; Individually controllable load banks
APPLICATIONS
UPS Applications
Mission Critical Applications
STANDARDS & COMPLIANCE
Product Certifications
CAN/CSA-C22.2 No. 107.3 (Canada); UL 1778
Product Compliance
RoHS
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year limited warranty
Nominal Input Voltage(s) Supported
100V AC; 110V AC; 120V AC
Nominal Input Voltage Description
120V factory default
UPS Input Connection Type
5-15P
UPS Input Cord Length (ft.)
8
Recommended Electrical Service
120V
Plug Type
5-15P
Input Current
10A
Power Factor (Input)
0.99
OUTPUT
Output Capacity (VA)
1000
Output Capacity (kVA)
1
Output Capacity (Watts)
900
Output Capacity (kW)
0.9
Power Factor
0.9
Nominal Voltage Details
120V factory-default nominal voltage
Frequency Compatibility
50 / 60 Hz
Frequency Compatibility Details
Online Mode: Sync with line ±5% of nominal line frequency (outside this range: ±0.5% of auto-selected nominal frequency). Battery Mode: ±0.5% of auto-selected nominal frequency.
Output Voltage Regulation (Line Mode)
+/- 1%
Output Voltage Regulation (Battery Mode)
+/- 2%
Load Management Receptacles
Two switchable two-outlet load banks
Battery Recharge Rate (Included Batteries)
3 hours recharge to 90%
Battery Access
Battery access door
Internal UPS Replacement Battery Cartridge 744-A3960 *Note: 744-A3960 is the replacement battery for the SU1000RTXLCD2UN 2023 UPS design update featured on this page. For the replacement battery in the previous design of SU1000RTXLCD2UN, please see the Legacy Product Datasheet under the Support tab, Documents & Downloads section.
Battery Replacement Description
Hot-swappable, user replaceable batteries
Expandable Runtime Description
Add up to 4 extended battery modules (EBM). Part number BP36RT .
*Note: BP36RT is compatible only with the SU1000RTXLCD2UN 2023 UPS design update featured on this page. For previous SU1000RTXLCD2UN design battery pack functionality, please see the Legacy Product Datasheet under the Support tab, Documents & Downloads section.
VOLTAGE REGULATION
Voltage Regulation Description
Online, double-conversion power conditioning
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, frequency, operating mode, alarm function and a variety of additional options
Switches
RPO / ROO
Alarm Cancel Operation
Power-fail alarm can be temporarily silenced using alarm-cancel switch; silent mode alarm configuration option available
Network Monitoring Port Description
WEBCARDLXE Supports detailed monitoring of UPS and site power conditions; DB9 port supports RS232 and contact closure communications; not compatible with WEBCARDLX
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and RS232 cable included
Network Management Card Description
Network management card included
Communications Interface
(1) Contact closure; (1) Included network card; (1) RS-232; (1) USB
Emergency Power Off (EPO)/Remote On-Off (ROO)
Yes
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
LINE / BATTERY TRANSFER
Transfer Time
0ms
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Expandable battery backup; Hot swappable batteries; On-Line/Double-Conversion; Pure sine wave output; Remote management; Surge/noise protection; Zero transfer time
Green Energy-Saving Features
High efficiency economy mode operation; Individually controllable load banks
APPLICATIONS
UPS Applications
Mission Critical Applications
STANDARDS & COMPLIANCE
Product Certifications
CAN/CSA-C22.2 No. 107.3 (Canada); UL 1778
Product Compliance
RoHS
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year limited warranty
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