Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
+1 (773) 869-1774
+1 (773) 869-1329
presaleshelp@tripplite.com

Product Status Current Model Number: DB25-ALL

DataShield Serial In-Line Surge Protector, DB25

Warranty

This product is covered by a Lifetime Limited Warranty (coverage details)

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Product Warranty

Product Warranty Period (Worldwide)

This product is covered by a Lifetime Limited Warranty (coverage details)

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

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Frequently Asked Questions

It’s a surge protector’s job to stop a voltage fluctuation or lightning strike from damaging the sensitive electronic equipment connected to it but it does so by sacrificing itself. Once a power surge has been blocked, your surge protector may no longer provide protection. Many of our surge protectors include an LED “protection” indicator that indicates that surge suppression are intact and providing protection against surges.
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Please do not plug a surge protector into a UPS. This may void the UPS warranty. Tripp Lite UPS products have surge suppression. For additional surge protection, plug a Tripp Lite surge protector into a wall outlet and plug the UPS into the surge protector. Please remember that the equipment you want to run during a power loss must be plugged into only the battery side of the UPS. For additional outlets, plug a Tripp Lite power strip into the UPS. Do not overload the UPS.
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Some Tripp Lite Audio/Video surge protectors are equipped with an audible alarm. This feature immediately alerts you to damaged internal protection circuitry. If the surge protector is the source of the alarm, your unit requires replacement. There are a few reasons why the audible alarm will sound: 1. A power surge occurred that damaged the unit's internal components. 2. In the event that the surge protector has been in service for a number of years, the internal protection components of the unit may have expired. 3. The unit may be faulty.
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In the event that a power surge has occurred, and one or more devices connected to a Tripp Lite surge protector have been damaged, you may be eligible to file a claim under our Ultimate Lifetime Insurance program. However, to make an eligible claim regarding a Network surge protector, a Tripp Lite AC line surge protector must also be used in conjunction with it. Also, the surge protector can be replaced under warranty. Please see the link below for further details about Tripp Lite's Ultimate Lifetime Insurance Policy and the steps required to file a claim: https://www.tripplite.com/support/insurance-claims
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Almost all Tripp Lite surge protectors are designed to operate silently. If the unit is the source of any type of sound, such as a humming, crackling, or popping noise, the surge protector requires replacement. Here are some reasons why the surge protector may produce abnormal sounds: 1. A power surge occurred that damaged its internal components. 2. If the surge protector has been in service for a number of years, the internal protection components of the unit may have expired. 3. The unit may be faulty.
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Additional FAQs may be available on the DB25ALL product page.

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CONTACT US

Phone

Sales
Mon - Fri 8 AM - 5:30 PM CST
+1 (773) 869-1774

Support
Mon - Fri: 8 AM - 5:30 PM CST
+1 (773) 869-1234

Tripp Lite
1111 West 35th Street
Chicago, Illinois 60609
United States

+1 (773) 869-1111 Main
1 773.869.1329 Fax

Business Hours
8 AM - 5:30 PM CST

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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 (773) 869-1774 or email presaleshelp@tripplite.com.