Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
+1 (773) 869-1776
+1 (773) 869-1329
presaleshelp@tripplite.com

Product Status Current Model Number: B004-DP2UA2-K

2-Port DisplayPort KVM Switch 4K 60 Hz with Audio, Cables and USB Peripheral Sharing

B004-DP2UA2-K front view large image | KVM Switches

Warranty

Your product is still covered under warranty if it was purchased after 1/28/2019.

3-year limited warranty

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Product Warranty

Product Warranty Period (Worldwide)

3-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 3 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

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Questions & Answers

The B004-DP2UA2-K transmits the monitor’s EDID information to the selected computer upon connection. When switching ports, the EDID information of the monitor is sent to the newly selected computer, with the de-selected computer seeing the monitor as being disconnected. If your Macbook is set to go to sleep upon disconnection, the switching of ports will cause it to go to sleep, resulting in the re-arranged windows. To avoid this, access the Sleep menu in your Macbook’s settings and disable it.
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The B004-DP2UA2-K transmits the monitor’s EDID information to the selected computer upon connection. When switching ports, the EDID information of the monitor is sent to the newly selected computer, with the de-selected computer seeing the monitor as being disconnected. If the graphics card on your computer does not support plug-and-play, this will result in no video being displayed, and you must restart your computer.
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1. A: Upload the latest FW version (V.1.2.113) 2. Recommend disabling the “DDC/CI” feature in the monitor if available. Display Data Channel (DDC) / Command Interface (CI) is a type of communication between the computer and the monitor. It holds a collection of protocols used to facilitate the transmission of display-related information between the computer display and the display adapter. 3. Maximum supported video resolutions and number of monitors will be dependent upon your graphics card. Check the specifications of your graphics card to determine its capabilities. Procure the GP has the latest firmware installed. 4. Some monitors have the compatible issue so you need to use hotkey [Q] to enable monitor re-detection to bypass the signal on 2 ports. Reference Owner’s manual. 5. If you use 2 monitor with MST mode, DP1.2 just support two 4K@30Hz. 6. If the no image is displayed, it could help to change the MST settings and/or disabling the “D.P 1.2” setting.
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Parts & Accessories

Audio Video Adapter Cables

  Model Number Description
DisplayPort 1.2 to DVI Active Adapter Cable (DP with Latches to DVI-D Dual Link M/M), 6 ft. (1.8 m) P581-006-V2 P581-006-V2 DisplayPort 1.2 to DVI Active Adapter Cable (DP with Latches to DVI-D Dual Link M/M), 6 ft. (1.8 m)
DisplayPort 1.2 to VGA Active Adapter Cable (DP with Latches to HD15 M/M), 6 ft. (1.8 m) P581-006-VGA-V2 P581-006-VGA-V2 DisplayPort 1.2 to VGA Active Adapter Cable (DP with Latches to HD15 M/M), 6 ft. (1.8 m)
DisplayPort 1.2 to HDMI Adapter Cable (DP with Latches to HDMI M/M), 4K, 6 ft. (1.8 m) P582-006-V2 P582-006-V2 DisplayPort 1.2 to HDMI Adapter Cable (DP with Latches to HDMI M/M), 4K, 6 ft. (1.8 m)
DisplayPort 1.2 to HDMI Active Adapter Cable (DP with Latches to HDMI M/M), 4K, 6 ft. (1.8 m) P582-006-V2-ACT P582-006-V2-ACT DisplayPort 1.2 to HDMI Active Adapter Cable (DP with Latches to HDMI M/M), 4K, 6 ft. (1.8 m)

Video Splitters & Multiviewers

  Model Number Description
2-Port DisplayPort Multi-Monitor Splitter, MST Hub, 4K 60Hz UHD, DP1.2, TAA B156-002 B156-002 2-Port DisplayPort Multi-Monitor Splitter, MST Hub, 4K 60Hz UHD, DP1.2, TAA
2-Port DisplayPort to DVI Multi-Monitor Splitter, MST Hub, 3840 x 1200 @ 60Hz, DP1.2, TAA B156-002-DVI B156-002-DVI 2-Port DisplayPort to DVI Multi-Monitor Splitter, MST Hub, 3840 x 1200 @ 60Hz, DP1.2, TAA
2-Port DisplayPort to HDMI Multi-Monitor Splitter MST Hub, 4K UHD, DP1.2, TAA B156-002-HDMI B156-002-HDMI 2-Port DisplayPort to HDMI Multi-Monitor Splitter MST Hub, 4K UHD, DP1.2, TAA

Docks, Hubs & Multiport Adapters

  Model Number Description
4-Port USB 2.0 Ultra-Mini Compact Hub with Power Adapter U222-004-R U222-004-R 4-Port USB 2.0 Ultra-Mini Compact Hub with Power Adapter
7-Port USB 2.0 Hub, Tower U222-007-R U222-007-R 7-Port USB 2.0 Hub, Tower
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Mon - Fri 8 AM - 5:30 PM CST
+1 (773) 869-1776

Support
Mon - Fri: 8 AM - 5:30 PM CST
+1 (773) 869-1234

Tripp Lite
1111 West 35th Street
Chicago, Illinois 60609
United States

+1 (773) 869-1111 Main
1 773.869.1329 Fax

Business Hours
8 AM - 5:30 PM CST

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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 (773) 869-1776 or email presaleshelp@tripplite.com.