Product Status Current Model Number: SV20KM1P4B
SmartOnline SV Series 20kVA Medium-Frame Modular Scalable 3-Phase On-Line Double-Conversion 208/120V 50/60 Hz UPS System, 4 Battery Modules

Warranty
Your product is still covered under warranty if it was purchased after 12/9/2018.
Open a support ticket
Register your product
Register your SV20KM1P4B for warranty
Owner's manuals
Instruction Sheet for Tripp Lite Networked Device Mass Configuration Utility (English)
Owner's Manual for SmartOnline 208V SV-Series 3-Phase Modular UPS Systems (Multi-language)
User's Guide for PowerAlert Network Management System (PANMS) (English)
Instruction Sheet for PowerAlert® Mass Updater Utility (English)
Owner's Manual for WEBCARDLX (English)
Owner's Manual for WEBCARDLX (Multi-language)
LX Firmware Update Instructions (English)
User's Guide for PowerAlert Network Shutdown Agent PANSA (English)
User's Guide for WEBCARDLX PowerAlert Device Manager (English)
Support resources
How to order
Support for In-Warranty
Tripp Lite Products
North American Support Center
773.869.1114
Please have your serial number ready when you call.
Help me find it
Resources & Downloads
Documentation
- Instruction Sheet for Tripp Lite Networked Device Mass Configuration Utility (English)
- Owner's Manual for SmartOnline 208V SV-Series 3-Phase Modular UPS Systems (Multi-language)
- User's Guide for PowerAlert Network Management System (PANMS) (English)
- Instruction Sheet for PowerAlert® Mass Updater Utility (English)
- Owner's Manual for WEBCARDLX (English)
- Owner's Manual for WEBCARDLX (Multi-language)
- LX Firmware Update Instructions (English)
- User's Guide for PowerAlert Network Shutdown Agent PANSA (English)
- User's Guide for WEBCARDLX PowerAlert Device Manager (English)
- SV20KM1P4B runtime chart
- Product Datasheet
Design Resources
One or more views of this model are included in the following Visio stencil.
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Software, Firmware & Drivers
Product Warranty
Product Warranty Period (U.S. & Canada)
1-YEAR LIMITED WARRANTY
Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 1 year from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.
Replacement UPS Batteries
This UPS system does not support the addition of external battery packs.
Tripp Lite's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
Shipping Returns
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Parts & Accessories
Model Number | Description | |
---|---|---|
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SU2030KMBP | 3 Breaker Maintenance Bypass Panel for select Tripp Lite 20 and 30kVA UPS systems |
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SV20PM | Hot-Swappable Power Module, 20kVA/18kW for 208/120V 220/127V SV Series UPS Systems |
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SVBM | 120V Internal Battery Module for Tripp Lite SV-Series Small/Medium-Frame 3-Phase UPS Systems |
Model Number | Description | |
---|---|---|
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E2MT | EnviroSense2 (E2) Environmental Sensor Module, Temperature |
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E2MTDO | EnviroSense2 (E2) Environmental Sensor Module with Temperature and Digital Outputs |
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E2MTHDI | EnviroSense2 (E2) Environmental Sensor Module with Temperature, Humidity and Digital Inputs |
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MODBUSCARDSV | Programmable RS-485 Management Accessory Card for Select 3-Phase UPS Systems |
Part Number | Description |
---|---|
W09-BW1-247 | Start Up 1 Year On Site Warranty 3 Phase 208V SV Series 400V SVX Series UPS Regular Business Hours |
W09-BW1-247-1B | Start Up 1 Year On Site Warranty 3 Phase 208V SV Series 400V SVX Series UPS 1 Extra Battery Regular Business Hours |
W09-BW1-247-1BX | 3 phase ups system on site service |
W09-BW1-247-X | 3 phase ups system on site service |
W09-EW1-247 | Start Up 1 Year On Site Warranty 3 Phase 208V SV Series 400V SVX Series UPS Evening Weekend Hours |
W09-EW1-247-1B | Start Up 1 Year On Site Warranty 3 Phase 208V SV Series 400V SVX Series UPS 1 Extra Battery Evening Weekend Hours |
W09-EW1-247-1BX | 3 phase ups system on site service |
W09-EW1-247-X | 3 phase ups system on site service |
W09-SCBAS1 | 3 phase ups system on site service |
W09-SCBAS1-1B | 3 phase ups system on site service |
W09-SCENH1 | 3 phase ups system on site service |
W09-SCENH1-1B | 3 phase ups system on site service |
W3APEA1NCA | 3 phase ups canada service part |
W3APEA1NMX | |
W3APEA2NCA | 3 phase ups canada service part |
W3APEA2NMX | |
W3ASEA1NCA | 3 phase ups canada service part |
W3ASEA2NCA | 3 phase ups canada service part |
W5DNPC1NMX | |
W5DNPD1NMX | |
W5DNPE1NMX | |
W5DNRC1NMX | |
W5DNRD1NMX | |
W5DNRE1NMX |
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