Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
1 773.869.1774
1 773.869.1329
presaleshelp@tripplite.com

Product Status Current Model Number: SU10KRT3U

SmartOnline 208/240 & 120V 10kVA 9kW Double-Conversion UPS, 9U, Extended Run, Network Card Slot, USB, DB9, Bypass, Hardwire

SU10KRT3U front view large image | UPS Battery Backup

Warranty

Your product is still covered under warranty if it was purchased after 1/27/2018.

2-year limited warranty

Insurance

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Register your SU10KRT3U for warranty

Owner's manuals

Support resources

Software, Firmware & Drivers
Replacement UPS Batteries

Purchase a replacement

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Product Warranty

Product Warranty Period (Worldwide)

2-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your SU10KRT3U.

Model Number Description
WEXT1S 1-Year Extended Warranty - For select Tripp Lite Products
WEXT2S 2-Year Extended Warranty - For select Tripp Lite Products
WEXT3S 3-Year Extended Warranty - For select Tripp Lite Products

Insurance Coverage

Your SU10KRT3U comes with $250,000 Ultimate Lifetime Insurance  coverage.

Learn More

Insurance Claims

How to make an insurance claim

Replacement UPS Batteries

Battery Model Number

BP240V10RT3U

External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U)
Information & Pricing
Notes There are no internal batteries for this model. Replace entire external battery pack(s).

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Parts & Accessories

UPS Battery Packs
  Model Number Description
BP240V10RT3U | UPS Battery Packs BP240V10RT3U External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U)
BP240V787C-1PH | UPS Battery Packs BP240V787C-1PH External 240V Tower Battery Pack for use with select Tripp Lite UPS Systems (BP240V787C-1PH)
UPS Accessories
  Model Number Description
2POSTRMKITHD | UPS Accessories 2POSTRMKITHD 2-Post Rack-Mount Installation Kit of 3U and Larger UPS, Transformer and Battery Pack Components
Management Hardware
  Model Number Description
WEBCARDLX | Management Hardware WEBCARDLX Web Management Accessory Card
MODBUSCARD | Management Hardware MODBUSCARD MODBUS Management Accessory Card for UPS Remote Monitoring and Control
RELAYIOCARD | Management Hardware RELAYIOCARD Programmable Relay I/O Card
RELAYIOMINI | Management Hardware RELAYIOMINI 3 Relay I/O Mini-module
SNMPWEBCARD | Management Hardware SNMPWEBCARD SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems
TLNETCARD | Management Hardware TLNETCARD SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems
Part Number Description
W07-BIN Regular Business Hours Installation of 12 to 20kVA Single Phase UPS Suites
W07-BW0 208V UPS Start Up Service 12 20KRT Regular Hours 350 mi range excludes on site warranty service
W07-BW1-1BD 208V UPS Start Up Service 12 20KRT Regular Hours 350 mi range incl 1 Year Next Business Day Break Fix On site Warranty
W07-BW2-1BD 208V UPS Start Up Service 12 20KRT Regular Hours 350 mi range incl 2 Year Next Business Day Break Fix On site Warranty
W07-BW3-1BD 208V UPS Start Up Service 12 20KRT Regular Hours 350 mi range incl 3 Year Next Business Day Break Fix On site Warranty
W07-EIN Non Business Hours Installation of 12 to 20kVA Single Phase UPS Suites
W07-EW0 208V UPS Start Up Service 12 20KRT Evening Weekend 350 Mile Range excludes on site warranty service
W07-EW1-1BD 208V UPS Start Up Service 12 20KRT Weekend Evening 350 mi range incl 1 Year Next Business Day Break Fix On site Warranty
W07-EW2-1BD 208V UPS Start Up Service 12 20KRT Evening Weekend 350 mi range incl 2 Year Next Business Day Break Fix On site Warranty
W07-EW3-1BD 208V UPS Start Up Service 12 20KRT Evening Weekend 350 mi range incl 3 Year Next Business Day Break Fix On site Warranty
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CONTACT US

Phone

Sales
Mon - Fri 8 AM - 5:30 PM CST
(773) 869-1774

Support
Mon - Fri: 8 AM - 5:30 PM CST
(773) 869-1234

Tripp Lite
1111 West 35th Street
Chicago, Illinois 60609
United States

1 773.869.1111 Main
1 773.869.1329 Fax

Business Hours
8 AM - 5:30 PM CST

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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at 1 773.869.1774 or email presaleshelp@tripplite.com.