Product Status Current Model Number: SU20KRTHW
SmartOnline 200-240V, 20kVA 18kW Double-Conversion UPS, N+1, 12U, Network Card Slot, USB, DB9, Bypass, Hardwire
Your product is still covered under warranty if it was purchased after 2/26/2019.
Create a Support Ticket
Register your product
Purchase a replacement
Resources & Downloads
- Owner's Manual for BP Battery (Multi-language)
- Owner's Manual for SmartOnline 8kVA-10kVA UPS (Multi-language)
- Owner's Manual for 8 and 10kVA Parallel PDUs (Multi-language)
- PowerAlert Device Manager (PADM) 20.0.0 Command Line Interface User's Guide (English)
- SU20KRTHW runtime chart
- Sealed Lead-Acid Battery Material Safety Data Sheet (MSDS) (English)
- Product Datasheet
Software, Firmware & Drivers
- PowerAlert Device Manager (PADM) 20.0 MIB Package
- External Battery Pack Configuration Software and Instructions (English)
PowerAlert Device Manager (PADM) 20.0
PADM firmware version 20.0.0 is now available for all LX Platform devices, including UPS systems with a WEBCARDLX network interface card, PDU3E-series PDUs, PDU3XE-series PDUs, LX suffix PDUs and LX-compatible cooling products.
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.
Product RegistrationRegister your SU20KRTHW for warranty
Tripp Lite offers the following extended warranty options for your SU20KRTHW.
|WEXT1V||1-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable|
|WEXT2V||2-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable|
|WEXT3V||3-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable|
Replacement UPS Batteries
|Battery Model Number|
|External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U)|
|Information & Pricing|
|Notes||There are no internal batteries for this model. Replace entire external battery pack(s). For best results with all N+1 series Smart Online models, replace external battery packs in multiples of two so that both included power modules have an equal number, age, and type of connected battery packs.|
Tripp Lite's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Parts & Accessories
UPS Battery Packs
|BP240V10RT3U||External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U)|
|BP240V787C-1PH||External 240V Tower Battery Pack for use with select Tripp Lite UPS Systems (BP240V787C-1PH)|
|2-9USTAND||2U to 9U Tower Stand Kit for select Rack-Mount UPS Systems|
|2POSTRMKITHD||2-Post Rack-Mount Installation Kit of 3U and Larger UPS, Transformer and Battery Pack Components|
|SU20KXFMRT4U||18kVA 18kW 4U Step-Down Isolation Transformer - Converts 208/240V 60Hz (Source) to 120/240V split phase (Load)|
|MODBUSCARD||MODBUS Management Accessory Card for UPS Remote Monitoring and Control|
|RELAYIOCARD||Programmable Relay I/O Card|
|RELAYIOMINI||3 Relay I/O Mini-module|
|SNMPWEBCARD||SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems|
|TLNETCARD||SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems|
|WEBCARDLX||Web Management Accessory Card|
|W07-BIN||Regular Business Hours Installation of 12 to 20kVA Single-Phase UPS Suites|
|W07-BW0||208V UPS Start-Up Service (12-20KRT), Regular Hours, 350 mi. range - excludes on-site warranty service|
|W07-BW1-1BD||208V UPS Start-Up Service (10-20KRT), Regular Hours, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty|
|W07-BW2-1BD||208V UPS Start-Up Service (10-20KRT), Regular Hours, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty|
|W07-BW3-1BD||208V UPS Start-Up Service (10-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty|
|W07-EIN||Non-Business Hours Installation of 12 to 20kVA Single-Phase UPS Suites|
|W07-EW0||208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - excludes on-site warranty service|
|W07-EW1-1BD||208V UPS Start-Up Service (12-20KRT), Weekend/Evening, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty|
|W07-EW2-1BD||208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty|
|W07-EW3-1BD||208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty|
|W07-PMB1||Preventive Maintenance, Select 10-20 kVA Parallel UPS, USA, Normal Business Hours|
|W07-PME1||Preventive Maintenance, Select 10-20 kVA Parallel UPS, USA, Outside Business Hours|
|W07D-PMB1||Preventive Maintenance, Select 10-20 kVA Parallel UPS, 2-Unit Minimum, USA, Normal Business Hours|
|W07D-PME1||Preventive Maintenance, Select 10-20 kVA Parallel UPS, 2-Unit Minimum, USA, Outside Business Hours|
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