Tripp Lite
1111 W. 35th Street
Chicago, IL 60609
+1 (773) 869-1774
+1 (773) 869-1329
presaleshelp@tripplite.com

Product Status Current Model Number: SU20KRTHW

SmartOnline 200-240V, 20kVA 18kW Double-Conversion UPS, N+1, 12U, Network Card Slot, USB, DB9, Bypass, Hardwire

SU20KRTHW front view large image | UPS Battery Backup

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Product Warranty

Product Warranty Period (Worldwide)

2-YEAR LIMITED WARRANTY

Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Tripp Lite's breach of its limited warranty.

Extended Warranties

Tripp Lite offers the following extended warranty options for your SU20KRTHW.

Model Number Description
WEXT1V 1-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable
WEXT2V 2-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable
WEXT3V 3-Year Extended Warranty and Technical Support for Select Tripp Lite Products – Includes UPS Battery Coverage if Applicable

Insurance Coverage

Your SU20KRTHW comes with $250,000 Ultimate Lifetime Insurance  coverage.

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Insurance Claims

How to make an insurance claim

Replacement UPS Batteries

Battery Model Number

BP240V10RT3U

External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U)
Information & Pricing
Quantity Required 2
Notes There are no internal batteries for this model. Replace entire external battery pack(s). For best results with all N+1 series Smart Online models, replace external battery packs in multiples of two so that both included power modules have an equal number, age, and type of connected battery packs.

Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from a Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Tripp Lite will repair or replace the product at Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Tripp Lite for replacement under warranty. You should first consult with Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Parts & Accessories

UPS Battery Packs

  Model Number Description
External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U) BP240V10RT3U BP240V10RT3U External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U)
External 240V Tower Battery Pack for use with select Tripp Lite UPS Systems (BP240V787C-1PH) BP240V787C-1PH BP240V787C-1PH External 240V Tower Battery Pack for use with select Tripp Lite UPS Systems (BP240V787C-1PH)

UPS Accessories

  Model Number Description
2U to 9U Tower Stand Kit for select Rack-Mount UPS Systems 2-9USTAND 2-9USTAND 2U to 9U Tower Stand Kit for select Rack-Mount UPS Systems
2-Post Rack-Mount Installation Kit of 3U and Larger UPS, Transformer and Battery Pack Components 2POSTRMKITHD 2POSTRMKITHD 2-Post Rack-Mount Installation Kit of 3U and Larger UPS, Transformer and Battery Pack Components
18kVA 18kW 4U Step-Down Isolation Transformer - Converts 208/240V 60Hz (Source) to 120/240V split phase (Load) SU20KXFMRT4U SU20KXFMRT4U 18kVA 18kW 4U Step-Down Isolation Transformer - Converts 208/240V 60Hz (Source) to 120/240V split phase (Load)

Management Hardware

  Model Number Description
MODBUS Management Accessory Card for UPS Remote Monitoring and Control MODBUSCARD MODBUSCARD MODBUS Management Accessory Card for UPS Remote Monitoring and Control
Programmable Relay I/O Card RELAYIOCARD RELAYIOCARD Programmable Relay I/O Card
3 Relay I/O Mini-module RELAYIOMINI RELAYIOMINI 3 Relay I/O Mini-module
SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems SNMPWEBCARD SNMPWEBCARD SNMP Management Accessory Card, SmartPro or SmartOnline UPS Systems
SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems TLNETCARD TLNETCARD SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems
Web Management Accessory Card WEBCARDLX WEBCARDLX Web Management Accessory Card
Part Number Description
W07-BIN Regular Business Hours Installation of 12 to 20kVA Single-Phase UPS Suites
W07-BW0 208V UPS Start-Up Service (12-20KRT), Regular Hours, 350 mi. range - excludes on-site warranty service
W07-BW1-1BD 208V UPS Start-Up Service (10-20KRT), Regular Hours, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty
W07-BW2-1BD 208V UPS Start-Up Service (10-20KRT), Regular Hours, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty
W07-BW3-1BD 208V UPS Start-Up Service (10-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty
W07-EIN Non-Business Hours Installation of 12 to 20kVA Single-Phase UPS Suites
W07-EW0 208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - excludes on-site warranty service
W07-EW1-1BD 208V UPS Start-Up Service (12-20KRT), Weekend/Evening, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty
W07-EW2-1BD 208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty
W07-EW3-1BD 208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty
W07-PMB1 Preventive Maintenance, Select 10-20 kVA Parallel UPS, USA, Normal Business Hours
W07-PME1 Preventive Maintenance, Select 10-20 kVA Parallel UPS, USA, Outside Business Hours
W07D-PMB1 Preventive Maintenance, Select 10-20 kVA Parallel UPS, 2-Unit Minimum, USA, Normal Business Hours
W07D-PME1 Preventive Maintenance, Select 10-20 kVA Parallel UPS, 2-Unit Minimum, USA, Outside Business Hours
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CONTACT US

Phone

Sales
Mon - Fri 8 AM - 5:30 PM CST
+1 (773) 869-1774

Support
Mon - Fri: 8 AM - 5:30 PM CST
+1 (773) 869-1234

Tripp Lite
1111 West 35th Street
Chicago, Illinois 60609
United States

+1 (773) 869-1111 Main
1 773.869.1329 Fax

Business Hours
8 AM - 5:30 PM CST

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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 (773) 869-1774 or email presaleshelp@tripplite.com.